Hey guys, take a look at my "Terms & Conditions" page and let me know what you think.

Everything above the bit about the personal items-bit is unnecessary imo. Most of those items are common sense. The best way I can articulate it is to say it comes across as needy and overly complicated.



For example. If you are selling carpet cleaning, telling someone you do your best but some stains may not necessarily come out is part of the dialog when you're talking face to face with the client. If you believe having it listed on your site relieves you of actually saying that to a customer, you are asking for a problem because people will presume and they may say they never saw that on your site(regardless of if that's the case).



How you handle personal items, animal hair and car seats are spot on and I think it's good to have that listed.
 
Agree and disagree with the above.



It's never a great idea to assume that clients know anything about what we do and expectation setting is critical to customer satisfaction. However, as Jean-Claude said, it's critically important to reiterate these points in the face to face with clients so they are 100% clear.



This has actually inspired me to put this on my site. My clients have a signed form that they keep that has our terms and conditions on it, but I feel it necessary to put online now.
 
SOCAL LEGAL DISCLAIMER: The services offered by SoCal Mobile Auto Detail & Wash are not guaranteed to completely resolve any previous condition of the vehicles we service. Given the previous condition of a vehicle due to elements such as weather, day to day wear, driver abuse including spills, embedded stains in carpet, door dings, and cracked windows, bugs, gum, tar, protein spills, vomit, feces, weather dirt, excessive sun, rain, wind damage, vandalism, driver cause damaged due to parking, driving, or valet service. We ALWAYS do our absolute best to revive any and all vehicles we service to the best condition possible within the constraints of our resources, time, and expertise. Under no circumstances do we guarantee that any of our services will 100% successfully remove all stains, bugs, tar, blemish, dirt, grime, or any other flaw that the vehicle may have prior to SoCcal Mobile working on the vehicle. SoCal Mobile's services will assist in reconditioning, restoring, reduceing, and removing most if not all of the containments but SoCal Mobile does not promise nor guarantee to be able to restore any vehicle to a 'Like New' show-room finish. SoCal Mobile will attempt to do everything possible to bring back as much of the vehicle's shine, gloss, original scent, look, and over all 'like new' feeling.





I stop reading after this, as a customer I just seen way to many negative not or nor's. It just didn't feel like your confident in your servies you provide.
 
I think your problem here is kind of different than what your terms state.



It is almost like you are using the terms to guarantee that your clients will be satisfied with the work, and are going to use it as protection in case someone is unhappy.



That really is not going to help, because expectations need to be gone over when the vehicle is inspected/first meeting with the client.



In my opinion, terms should only be used to cover legal issues... such as payment terms, damage liabilities, and so on.
 
My clients know why they called me, the name of the person or business who referred them, so they have some idea what to expect in terms of quality. Still, I walk the car with them and explain how I go about the work, I let them know the difference between cutting to perfection and cutting with preserving the paint in mind. I don't borrow trouble by making demands that have to be met up front. If they leave their stuff in the car, I put it in bags or boxes for them. I don't remove car seats but I tell them when I get there and I say it's a matter of law but also because it's their child's safety at risk and because they're familiar with the seats, it's better for all concerned that I don't get involved with the car seats. I don't make them sign anything and if I get somewhere and - after they've waited a week or two for the appointment - the car can't be done on that day in that place, I tell them we'll reschedule politely and call one of the people on my waiting list or take the day for maintenance.



For me, being casual works. I have good relationships with my clients and have a good time working. I can count on three fingers the times I've had problems with customers and that's after 35 years.



Robert
 
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