Just a follow-up to my previous post. I did get my order back in January. I placed the order the night before Halloween 2008 and received the order in the last week of January 2009. Easily my worst online shopping experience, I've had a few scares, but nearly 3 months to receive a few towels is beyond reason. I sent a total of 5 emails to the different addresses I found on his sites and on my paypal invoice. Only two of those emails were ever responded to, and the last one I sent was meant to convey my frustration (no more Mr. Nice guy). Being in Canada, I'm used to waiting for orders and paying more from America, but I'm a regular customer at Autogeek, and I've always received my stuff within 2 weeks. Quite frankly, I wasn't even that impressed by the towels, I've had to cut a lot of loose threads, they don't feel as soft as they once were, and they're just not in the same league as the superior Zaino blondes. My main reason for buying from DF is my desire to buy U.S. made products. I really hope more companies will try and keep manufacturing in North America. My final email from Leo was apologetic, but it didn't feel very sincere (he didn't offer anything for my trouble. Even one free towel would have made me feel better). I think everyone should get a second chance, but I've found better towels, and this overall experience has really turned me off ever re-ordering. Based on my experience, I would not recommend DF towel. This thread is evidence of a history of poor customer service, that has not been remedied. There are simply better products from better companies.
