Has anyone ordered from DFTowel.com??

P1et said:
I appreciate the heads-up on this company, seems like one I won't be ordering from anytime soon with other companies have nothing but 100% fantastic feedback...



In this industry with the competition there is, there is no room for any slip-ups.
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I'd normally agree, because Leo's response was really weak and unapologetic, but his cotton towels are the best thing available IMO for removing wax residue.
 
P1et said:
I appreciate the heads-up on this company, seems like one I won't be ordering from anytime soon with other companies have nothing but 100% fantastic feedback...



In this industry with the competition there is, there is no room for any slip-ups.
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agreed, customer service is the most important factor in *my* purchases. if i don't get good customer service, i'll spend my $'s elsewhere (even if i have to pay more). you can't put a price on good customer service...
 
I'm surprised to hear this many negative comments regarding the dftowel (and Leo) site. I've ordered several times and had good turnaround time on my orders and the product (alpine cotton mf) is a first class product. Also made in America.



I know my experiences don't resolve those problems noted, but there is usually another side to most stories.
 
once I got ahold of him through pm here on autopia, the problem was solved very quickly. I have heard many good things about the towels. if they are as good as i've heard, I will be ordering more. even though this problem occured.
 
I had an order back in mid September that hadn't arrived so I finally e-mailed Leo and got a response within 24 hours. He stated that somehow the order was marked as shipped before it actually went out and took care of it.



Everyone is entitled to their opinion but I think some are being a bit harsh. They sell a somewhat unique product and when it's gone I doubt there will be anymore like it available. I've always gotten what I ordered, even if once it took a little longer due to a mistake somewhere in a warehouse. I'm not aware of any other popular towels that are made in the USA, heck, most of us are happy if a MF is made in Korea instead of China.
 
xDevious- Glad to hear you got the issue sorted out to your satisfaction.



Mr. CLean said:
I'm surprised to hear this many negative comments regarding the dftowel (and Leo) site....
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-AND-



Eliot Ness said:
..Everyone is entitled to their opinion but I think some are being a bit harsh..
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Lurking around this thread, I'd been thinking that too. Leo's contributed a lot here, and while he and I sometimes have differing experiences, his knowledge of textiles is really something.



I can understand people getting ticked off by bad service, but I'd be surprised if he didn't do whatever's possible to sort out any problems; he always strikes me as that kind of guy.



And yeah, I do like the DFT/CBT, just wish mine wouldn't eventually get stiff and quit passing the CD-test (the way all my natural-fiber textiles eventually do).
 
I guess it seems harsh if you haven't been subjected to unecessary BS. I'm as pro-US manufacture as anyone, as can be seen in the various political/economic threads over in the hot tub. I also have welcomed DFTowel's expertise with textiles. But I've dealt with enough angry customers myself to know that there is no reason to BS a customer as was done to me and apparently many others.



We have plenty of one-man shows here (Excel, Danase, SMP, etc.) and I don't think any of us, unless we had a critical need (which we would hopefully communicate at time of order placement to make sure it would be accomodated), would begrudge those vendors their vacation, illness, holiday, order shortage, or being swamped. I just can't countenance the BS.
 
I certainly did not expect this thread to turn out the way it has, it was more inquisitive to if anyone else had been experiencing the same issues. Which, obviously is the case. I thank BigJim again for pointing out DFTowel here on Autopia, because if I had not PMed him, I doubt that the issue would have been resolved, at least as quick as it was.
 
Setec Astronomy- Guess it's easy for me to be all sanctimonious when it's not my ox being gored, huh? Still, I *was* kinda taken back by the tenor of this thread.



I'd just been in contact with Leo over [a completely different, unrelated matter] and, well...it just seemed like a whole different range of experience from what I woulda expected :nixweiss
 
Accumulator said:
Setec Astronomy- Guess it's easy for me to be all sanctimonious when it's not my ox being gored, huh? Still, I *was* kinda taken back by the tenor of this thread.
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I was steamed at the time but I kept it to myself (and a couple PM's). I wasn't in a hurry for the shipment, I was just concerned the order or the package got lost. If it wasnt a lie, the lack of "intellectual curiosity" on the part of the vendor as to why a USPS Priority Mail package should take 7 days to go 50 miles caused the problem to apparently go unsolved for more than a year after my problem (or this thread never would have been started). The package actually took 2 days to arrive, just as it should have, just that it was shipped a week later than I was repeatedly told, and I was told that after I pointed out that the supplied tracking info contradicted what I was being told. Again, if the story is true, and this was the fault of a third party, then there should have been a :think2 that maybe something was amiss when customers aren't getting their orders even though the third party says they were shipped a week ago, and there REALLY should have been a :think2 when you ask the 3rd party for a tracking number to supply to the customer and it's a week off from what the 3rd party told you. Either way it's bad business.
 
Setec Astronomy said:
I was steamed at the time but I kept it to myself (and a couple PM's). I wasn't in a hurry for the shipment, I was just concerned the order or the package got lost. If it wasnt a lie, the lack of "intellectual curiosity" on the part of the vendor as to why a USPS Priority Mail package should take 7 days to go 50 miles caused the problem to apparently go unsolved for more than a year after my problem (or this thread never would have been started). The package actually took 2 days to arrive, just as it should have, just that it was shipped a week later than I was repeatedly told, and I was told that after I pointed out that the supplied tracking info contradicted what I was being told. Again, if the story is true, and this was the fault of a third party, then there should have been a :think2 that maybe something was amiss when customers aren't getting their orders even though the third party says they were shipped a week ago, and there REALLY should have been a :think2 when you ask the 3rd party for a tracking number to supply to the customer and it's a week off from what the 3rd party told you. Either way it's bad business.
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i don't like getting the run around either from any company i order from. tell me the truth, resolve the issue immediately, and make sure this doesn't happen again or lose a customer for life...
 
On an up note, when my stuff did arrive, they are amazing towels. I should have just ordered the bigger ones to start with. Unfortunately, I now have amazing small towels, and got layed off from work, so cant justify spending the money on the larger ones, now.
 
xDevious said:
On an up note, when my stuff did arrive, they are amazing towels..
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If you think of it, could you post back after a while and tell us how they work out long-term?



I have some weird, on-going water issue (at least that's what I think it is...) that eventually makes all my cotton/natural-fiber towels get a bit stiff and I'm curious about how other people's DFTs behave in this regard.
 
Accumulator said:
If you think of it, could you post back after a while and tell us how they work out long-term?



I have some weird, on-going water issue (at least that's what I think it is...) that eventually makes all my cotton/natural-fiber towels get a bit stiff and I'm curious about how other people's DFTs behave in this regard.
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DF towels get stiff too. It'll depend on the water and how good your washer is, but I get about five washes before mine begin to stiffen up, and I demote them. I haven't tried boiling them yet. Maybe that's the ticket.
 
wannafbody said:
That's why I don't really like cotton. It's so soft initally and then turns into strands of cardboard.
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06c350sport said:
...[my]..DF towels get stiff too. . I haven't tried boiling them yet. Maybe that's the ticket.
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Yeah, after my last talk with Leo I decided I oughta get a big (dedicated) pot and try the boiling. Sheesh...what a hassle...haven't gotten around to it yet.



I've been having decent results (with my *other* cotton towels, not my CBT/DFTs) by using a tiny bit of Ultra Downy fabric softener. I know, I know....I've heard all the sensible, compelling arguments against it and I'll admit they make perfect sense (in theory, but not in practice..so there's something amiss with the theory IMO ;) ) but I'm sticking with what works for me.



Our cotton bath towels will simply rub your skin raw without the Downy, but are nice and soft with it. Still absorb just fine and don't leave anything smeary when used to dry optics/etc. They even have that "loose and floppy" feel instead of being stiff (they flop-fold as opposed to bend if you get my meaning). I suspect the Downy has some sort of better-rinsing effect as well as "simply coating the fibers with crap" but I don't really know what's going on (only that it works).
 
Placed my order 1/24/09 and paid for priority shipping.



Nothing. No responses to 4 emails. No returned phone calls. Credit card has already been billed, but I'm getting a little miffed.



Seriously... customer service means something to a lot of us. It's not hard to give a shipment update. In fact... it can be automated by a high schooler.
 
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