Hallelujah!!!!!

Congratulations!
highfive.gif
 
So far, I love my new position. I spent the first two days getting oriented with procedures and other things. Tuesday, I came in with guns blazing.



The first thing I did was based on something I saw yesterday that was personally disturbing to me. I saw that some calls were sitting for an extremely long time in the queue (read: SEVERAL months) and decided to follow up with the people so that we could get the ball rolling on resolutions.

I also worked on some tickets that were pretty minor (but sitting in the queue unnecessarily) and knocked them out in short order.



I just had a meeting with my manager Friday and she placed me in charge of deploying the new desktops and laptops for the entire organization. In the next three weeks, I am going to get the following to play with:



Dell OptiPlex GX280 Small Form Factor Desktop

Dell Precision 470 Workstation

Dell Latitude D610



Part of my function is to come up with a stable image for these machines. In addition, she mentioned that she wants to roll out Adobe Acrobat 7.0 Standard to everyone in the organization. However, I am running into an issue with Acrobat and XP SP2 that I am discovering is quite widespread. It seems that when you install Acrobat after running certain MS Updates (I need to find out which one is the culprit), you get a message that you cannot install the PDF printer. I checked out Adobe's site for info on this and none of their suggested solutions work.



But before I can do that, I have to check every machine in the facility to see if they have the SMS client installed. If not, I am going to talk with the network admin to see if he'll push it out for me in order to save time. In addition, I have to do some more reading on SMS before she sends me to training on 6/14.
 
A few more notes:



- I start my MCDBA course on 6/20 and it goes until the end of July

- Almost done with the SMS installs. I am finding that a lot of the machines had the client but weren't configured properly.

- Sat in an infrastructure meeting

- Got a meeting this afternoon regarding the Help Desk software



After 3 weeks, things are pretty rosy. :D
 
PrinzII said:
A few more notes:



- I start my MCDBA course on 6/20 and it goes until the end of July

- Almost done with the SMS installs. I am finding that a lot of the machines had the client but weren't configured properly.

- Sat in an infrastructure meeting

- Got a meeting this afternoon regarding the Help Desk software



After 3 weeks, things are pretty rosy. :D



Perhaps you should just start a BLOG site and provide us with daily updates.
 
dternst said:
Perhaps you should just start a BLOG site and provide us with daily updates.

Actually I(we) am VERY happy for Prinz, He has contributed so many good ideas and works to keep this site what it is.(The BEST Detailing forum on the web) if he wants to keep us informed, so be it.....

What have you contributed to this site?

Keep us updated Prinz.. Your friends and colleagues want to know.:xyxthumbs

Again Congratulations on the job!!
 
dternst said:
Perhaps you should just start a BLOG site and provide us with daily updates.



Perhaps you should not click on this thread since it bothers you so much that I try to share something that makes me happy.
 
Congrats on your new job. :2thumbs: I have been working on this IT/Network field for more than 15 yrs. PM me if you have any question.
 
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