Griots Garage - Strange smell then it died

J

Jpostal

Excellence Auto Gallery
I bought a Griots Garage 6" almost exactly a year ago. I use it probably 3 to 4 times a week and it has run like a champ...until today. I was trying out HD Cut (great product BTW) on a Audi TT. About half way through the job I smelled a strange smell...not melting, not really burning, just a strange smell. A couple panels later the machine sputtered and died. Brushes? Motor? I've never had a polisher die before except for a short in a cord so not sure whats up.



If its a motor, anyone know what the GG warranty is?
 
That's why I like the Harbor Frieght DA, just walk into the store and leave with a new one. No mailing, no phone calls, just good customer service, right now!

 
JPostal said:
Hopefully not. The extra brushes come with the machine.
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Mine also came with the brushes but they were not listed in the manual so I called customer service and they told me to NOT use them--throw them away. Recently I called to see if it was OK to replace the cord with something more flexible and I was told it would impact the warranty.
 
pwaug said:
Mine also came with the brushes but they were not listed in the manual so I called customer service and they told me to NOT use them--throw them away. Recently I called to see if it was OK to replace the cord with something more flexible and I was told it would impact the warranty.
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How can they void the warranty when it comes with extra brushes?
 
pwaug said:
They said that the brushes were placed in the box by mistake for a period of time.
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I just received a new GG6 that went back to Griot for repair. They sent back a brand new machine and guess what...it had spare brushes in the box.
 
JPostal said:
I changed the brushes today and it fired. I didnt use it though...temporary fix maybe.
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Had you sent it back to Griots I'll bet you would have gotten a brand new V3 machine.
 
pwaug said:
Had you sent it back to Griots I'll bet you would have gotten a brand new V3 machine.
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No, you still get a v2. Ive sent 4 back since the v3 was out and have been getting v2's still.
 
every time I have sent the GG back, I get a brand new machine back...with extra brushes.



I finally got someone at GG to send me 5 extra sets of brushes. anytime the machine dies, replace the brushes and its good to go!!! only had to replace 2 times now, so I have a couple extra sets for future without having to send them in. Beats a two week turn around time for them to get me a brand new machine with handle, machine, and backing plate! Plus, it takes 3 min to change them out!
 
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