Good vs Great detailer what separates the two?

L

-Lebowski-

New member
I was outside after work putting a coat of Z8 on the A6 and I thought to myself :think: what makes a great vs. a good detailer. Anyone can put a shine on a vehicle and anyone can clean the interior.



Then I looked at my door jambs and all the hidden trim between them. Then I realized :idea it’s the door jambs, the hidden trim, the tight spots and the paint not on the exterior of the car that separates the men from the boys. I was at a car show over the weekend and was appalled at the poor condition that the "show" cars were in. Swirls everywhere, lack of shine and DIRTY DIRTY door jambs and interior crevices.



So that IMO is what makes a great detailer, what IYHO makes a great vs. good detailer?
 
attention to the details...cleaning the wheel wells, door seals and jabs, cleaning the dust out from the vents, cleaning under the seats, inside of the wheels. stuff easily overlooked.
 
Clean in the realest sense of the word...i.e. no tar, clean jams, no bugs, etc.





I also thing a 95%+ optically perfect surface makes a difference too, with nothing hiding. Many "detailers" love the compound, glaze, wax routine and the great ones take the time, do it right.
 
Everyone that replied to this post is correct with one exception. IMO time is $$$$$$$$$ and doing something out of the normal is spoiling the customer they will expect it the next time around.
 
Tons of "detailers" like glazes, as Sean mentioned. I've cleaned countless cars where after the wash I see new swirls and scratches that were previously hidden. *Removing* them is what's hard, and what we get paid for. That and the little things; door jambs, whee wells, clean moldings, no wax build up, under spoilers and in every nook and cranny... Most folks don't even see those things *until* they're clean, but when they do see it, you've got a long time customer.
 
^^ That's another fundamental issue, right? I just had that discussion with a friend this morning. I outlined some products for him to use (infrequent, apply by hand) and told him his vehicle would look better than 95% of the others on the road.



Using my admittedly-pie-in-the-sky math as an example, that means only 5% appreciate a great detail.



Along with the great comments above, I totally admire the ability to look at a vehicle, make fast and accurate decisions on what is needed to accomplish the tasks of improving it, and then efficiently make it happen so there is still profit in the job. Reading about and looking at some of the resident pros' work here I am constantly amazed. That combination of experience and talent - being able to catch the smallest detail while not losing touch of the overall goal - is impressive.



Honestly, it's also a tool for explaining things to my wife. "Hey sweetheart...come here for a sec. If you think I'm anal, read this post." :)
 
I am not a pro detailer, but to me the difference would be in the custome service. No hassels. No smudges on glass, swirl free finsih(not hidden by glaze), no residue on black or between panels, on top of it all excellent customer service. Detailing is a service industry like a restaurant, if you get great service, you will go back, regardless if they have the best food or detailing. If I were to pay for detailing, I would not want to worry about my car. Ask yourself what you would expect? I wold say 90% of people could care less about their cars, but the 10% that pays for detailing expect a lot.



Steve
 
blkZ28Conv said:
Simply cleaning and hi-lighting the places that I will only see along with the obvious areas. :xyxthumbs
Click to expand...
Right on, someone said to me once, "No one is going to look there" to which I replied, "I will."



Pride in your work.
 
SHICKS said:
I am not a pro detailer, but to me the difference would be in the custome service. No hassels. No smudges on glass, swirl free finsih(not hidden by glaze), no residue on black or between panels, on top of it all excellent customer service. Detailing is a service industry like a restaurant, if you get great service, you will go back, regardless if they have the best food or detailing. If I were to pay for detailing, I would not want to worry about my car. Ask yourself what you would expect? I wold say 90% of people could care less about their cars, but the 10% that pays for detailing expect a lot.



Steve
Click to expand...



So incredibly true on the customer service side! I will always without question go that extra mile to make it seem as though my client is at a 5-star hotel with no dime and nickeling. It's that impression you make on the client that makes them come back and not just the detail job (of course, that is a large percentage). More importantly are the first impressions and even if I take a small loss due to time or COG, in the long run, I'll be very thankfull.
 
GMCloud27 said:
So incredibly true on the customer service side! I will always without question go that extra mile to make it seem as though my client is at a 5-star hotel with no dime and nickeling. It's that impression you make on the client that makes them come back and not just the detail job (of course, that is a large percentage). More importantly are the first impressions and even if I take a small loss due to time or COG, in the long run, I'll be very thankfull.
Click to expand...
Excellent point!
 
One more thing is the products being used. Tried and true.

This site makes it alot easier than it used to be.
 
THere are many things which separate the good vs great detailers.



IMHO one of the biggest things needed to be a great detailer is a passion for what you are doing. If to you its just a job then chances are that corners will be cut and the job will not be performed 100% like it should be.



Besides having passion for the job you must also remove all the swirls and scratches vs hiding them. Obviously there cannot be any holgrams etc. IMHO poeple who perform the wash, wax, and vac only and dont offer any paint polishing or swirl removal are not detialers but glorified car washers. I think I can safely say that most of us here are all great detailers that clean everything with perfection (even the parts we dont see), and have a deep passion and pride for our work.



That is what separateds the good vs. great.



Greg
 
You must log in or register to reply here.
Back
Top