Getting Customer Service from Chemical Guys

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DM101

New member
Is it just me or what? I can never get a hold to CG's. No one answer the 1-800 number or the other number you leave a message and never get a return call. To me that is VERY frustrating and shows the lack of customer service. As big as the company has become they can't hire someone to answer a phone? CUSTOMER SERVICE SHOULD BE NO. 1 !!! Sorry If I stepped on anyones toes but facts are facts.
 
That is too bad you had this happen, I've dealt with Chemical Guys before and NEVER had an issue, in fact the opposite.........major customer service was delivered.



I called them and left a message, and they called back in 10 min!



Cheers,
 
I do not care for there products, But I will say that the customer service is Good. I bought into the HYPE of there products and was disappointed with the results

You might want to try Duragloss or Chemical Guys, Better Products I think
 
I have only called them once .... got their voicemail. I left a detailed message as to what was my question and I never received any response whatsoever.:nixweiss
 
snobird said:
I do not care for there products, But I will say that the customer service is Good. I bought into the HYPE of there products and was disappointed with the results

You might want to try Duragloss or Chemical Guys, Better Products I think
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??? Care to explain this further? I suspect you meant to say something else?
 
sorry to hear the poor customer service as the reason i switched over to CG in the first place is because of how great they are...Paul and Mark over at CG are great guys....give em a chance...ordering online is always best...if you guys have any questions about their products feel free to pm me...i use pretty much everything in their lineup....i enjoy spreading the good word about their stuff...value to results imo CG is the best....an no...i do not work for them...just a fan of their stuff that I feel more people need to give them a try
 
snobird said:
I do not care for there products, But I will say that the customer service is Good. I bought into the HYPE of there products and was disappointed with the results

You might want to try Duragloss or Chemical Guys, Better Products I think
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Chemical Guys is better than Chemical Guys?
 
Let me straighten things up a little. Their products are excellant no doubt. When you do get ahold to them the customer service is great and they will go out of their way. But since I have become a detailing freek (about 2 years) I have called maybe 6 to 8 times with questions. I received a call back maybe 3 times. Maybe I am just old school but I like to talk to someone about detailing. (my order, product application, price, etc. etc. you get the point) Hey I am about 6 years before I can retire, maybe they will hire me. I would love to talk to people about detailing their car. So to sum things up it is just getting someone to talk to is where CG fail in customer service. I want to make a point here, this is just a polite thread with no disrespect for CG's. I can understand them being busy but you have to expect times like that. I postively have nothing against them or their products. I wish them well and will continue to use their products.







orngez said:
sorry to hear the poor customer service as the reason i switched over to CG in the first place is because of how great they are...Paul and Mark over at CG are great guys....give em a chance...ordering online is always best...if you guys have any questions about their products feel free to pm me...i use pretty much everything in their lineup....i enjoy spreading the good word about their stuff...value to results imo CG is the best....an no...i do not work for them...just a fan of their stuff that I feel more people need to give them a try
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orngez said:
....give em a chance.....if you guys have any questions about their products feel free to pm me... I feel more people need to give them a try
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I did give them a chance ... I picked up the phone and contacted them...they ignored me. I wanted to order some products from them, but they never returned my inquiry and since they never clarified my concerns I couldn't place an order with them without knowing what I would be buying.



I appreciate your offer to answer questions about their products ... but as business owners I believe that is their job, not yours.



Don't get me wrong...I'm not saying these are bad people. I'm just saying their are other vendors who are much more responsive to questions from potential customers and I should add ALL of the Autopia sponsors have always answered my questions.
 
I couldn't reach them when I tried a couple of months ago. I thought it odd. I did order online and tried 2 products. Liquid Exteme Shine and Pete's 53. The dressing wasn't anything special especially considering the price. Pete's 53 didn't impress me either and doesn't come close to the top waxes in my collection. I think when you advertise 24/7 service someone should be there to pick up the phone. The products I tried sounded spectacular on the website but ultimately didn't delivery for me. Prices were not horrible but not great either. Although I'm on the East Coast their shipping is the highest I can remember. There are few products of their I'd like to try but from my experience I doubt it'll be anytime soon.
 
Hey, I got a hold of them this morning after using the 1 -800 number and hitting the 0 button a couple of times. One has gone up in price but if are a new customer you can get the intro price. They are throwing in some samples for me. Just like I said, once you get a hold of them the service is great!
 
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MDRX8 said:
Hey, I got a hold of them this morning after using the 1 -800 number and hitting the 0 button a couple of times. One has gone up in price but if are a new customer you can get the intro price. They are throwing in some samples for me. Just like I said, once you get a hold of them the service is great!
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\r\n\r\n\r\ni did have a few questions on chemical guys for shipping to germnay and s. o. and i did have a friendly e-amil contact with them and they make me a very good priced estimate so i want to make my order and sent them all the informations they need for billing and shipping and since this date i didnt get any response. so i try several times to reach them by e-mail and phone (leave several messages on thier voice mail box), but no response:wall , didnt they want to sell items for over 500 buck :idea ,so i get them a second chance for 1 week:bat and if i get no response i will cancle the order and buy all the things at another shop\r\n\r\nsorry about my bad english\r\n\r\nbest regards \r\nheli'
 
heli said:
'\r\n\r\n\r\ni did have a few questions on chemical guys for shipping to germnay and s. o. and i did have a friendly e-amil contact with them and they make me a very good priced estimate so i want to make my order and sent them all the informations they need for billing and shipping and since this date i didnt get any response. so i try several times to reach them by e-mail and phone (leave several messages on thier voice mail box), but no response:wall , didnt they want to sell items for over 500 buck :idea ,so i get them a second chance for 1 week:bat and if i get no response i will cancle the order and buy all the things at another shop\r\n\r\nsorry about my bad english\r\n\r\nbest regards \r\nheli'
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Well, if you are expecting company in States to be shipping to Germany and returning calls at intercontinental rates then I don't know what to tell you except that I hope you called by taking into account 9 hours difference in time zones. In any case, here is a small hint to you that might help you. I heard on Detailing World there is a Chemical Guys in England.
 
I sent them an email at least two weeks ago about a leaky order I received. Haven't received a response as yet.
 
Guys, I don't know, I'd like to try their (CG) compounds cause the Heavy Duty and Lazer Buff "sound " great, but it seems that CG is the one of the few companies that aren't GREAT in returning calls and handling problems. I've never heard ANY negatives about AG, Danase, Excel, TOL or CMA. Also, I posted a few days ago, and it seems no one has actually tried the 2 products I was interested in, a few tried the bodyshop line.
 
One of the first things you learn in marketing/business school is to always answer your phone and preferrably within the first 3 rings. I feel your pain. If I call a business and they don't anwer, I just move on to someone else. These types of companies may stick around, but they will never blossom to there full potential.
 
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