Flex XC 3401 VRG

WK446

New member
THE FLEX XC 3401 VRG POLISHER REVIEW by WK446

Version 1.01 Last Updated 07-10-03




Well, my Flex XC 3401 VRG finally arrived and thankfully with the black (vs. red) backing plate. Kudos go out to the board members that sourced the unit out and provided information to assist others. Even though I'm fairly new to Autopia, I have been detailing for 15+ years as a hobby. I have the following polishers that I can compare directly, namely the Makita 9227, Porter Cable 7424, and the Metabo PE12-175 (currently on hiatus).



First, some photos of the Flex:

Flex01.jpg
Flex03.jpg


FlexLabel.jpg


DESCRIPTION

The Flex XC 3401 VRG is a dual action (DA) polisher but has an operating speed up to 480 RPM and a powerful motor. Dual action polishers are safer for use on automobile paint because they do not operate in the same fashion as a rotary polisher. The most popular DA polisher is the Porter Cable 7424. Due to the Flex's construction, it can correct more difficult paint imperfections which were the sole domain of the rotary polisher while at the same time, offer the "safety blanket" of DA polishers.



PACKAGING CONTENTS

The Flex comes with the following items: manual, service documentation, general safety guide, hex wrench, 2 additional bolts.

FlexManual.jpg




BUILD QUALITY AND WEIGHT

The Flex is very well built and the quality of the construction materials is first rate. The Flex is made in Germany. In order of build quality, with the best quality to the right, I would rate them subjectively as:

Porter Cable -> Makita/Metabo (tie) -> Flex



The weight of the unit, somewhat surprised me. In order of lightest to the heaviest, the scale is as follows:



Porter Cable 7424 -> Metabo PE 12-175 -> Makita 9227 -> Flex XC 3401 VRG.



The weight is well balanced however, albeit, slightly forward biased. Without using a scale, the Flex is a hair heavier than the Makita. I have also used and owned the Dewalt 849 and the Flex is far lighter than it. None of the rotary units I have used can come close to the weight of the Metabo.



SIZE

The Flex is about 16" long, 6" wide, and 4.5" high. The size is very manageable and is relatively compact. On a scale from smallest to largest:

Porter Cable -> Metabo -> Flex -> Makita



A comparion of the Porter Cable, Flex, and Makita. The Metabo is on hiatus...:(

AllPolishers.jpg




The Flex and the Porter Cable

FlexandPC.jpg


FlexandPCabove.jpg




The Flex and the Makita

FlexandMakita.jpg


MakitaandFlexabove.jpg






ERGONOMICS

For right handed users, the Flex is very ergonomically-friendly, with the pistol grip handle, large trigger placed naturally and the speed dial easily accessible by thumb. There is also a useful trigger lock that also falls readily to one's thumb. If you have used the Makita, than you will adapt quickly to this unit. The trigger pull and feel of the Flex is slightly better than the Makita. I think this is largely due to the larger surface area of the trigger. For left handed users, the location of the speed dial and the trigger lock will bring the Flex slightly down on ergonomics. To increase speed with the speed dial, roll the dial clockwise. To reduce speed, roll the speed dial counter-clockwise.



On an ergonomics scale from worst to best (for right handed users):

Metabo -> Porter Cable -> Makita/Flex (tie)

FlexTrigger.jpg




TopLock.jpg




The frontal holder/grip is particularly helpful and is similar to the one on the Metabo:

ErgoGrip.jpg




SAFETY

The Flex is equiped with carbon brushes in it's motor. When these brushes eventually wear down, the unit will stop for safety's sake. The top mounted spindle lock button is recessed and cannot be accidently pressed. The Flex has overheating protection - if it senses that the unit is getting too hot, it will dial down the speed automatically. The Flex is equipped with a power cable that has a two-prong plug end and has a very soft and flexible rubber jacket. It has UL and CSA certification.



SPEED SETTINGS

There are 6 settings on the speed dial, labeled 1 (160 RPM) to 6 (480 RPM). The manual does not mention OPM (Orbits per Minute).



At speeds of 1 to 2, vibration is hardly noticeable, increasing slightly as the speed creeps towards 6. I don't find the vibration intrusive, but I have yet to conduct long term detailing with the Flex, so check back for an update at a later time. The front holder seems to dampen the vibration.



FlexSpeedLabel.jpg




NOISE

In comparison to the Porter Cable, the Flex is perhaps 5% louder on lower speeds, increasing to 10-15% at higher speeds. I wear hearing protection when detailing so I only offer this information to those that do not.



BACKING PLATE AND PADS

The backing plate is designed by Flex to work with this particular unit. The backing plate is made of a hard ABS type of plastic, that is fluted on the rear. There is velcro that covers the front of the backing plate from edge to edge, save the center of the backing plate where a hex retaining bolt is present. Upon pressing the velcro firmly with my fingers, I can trace small circles in the central circumference of the backing plate - likely designed to save weight. My Flex came with the black backing plate. Some Flex owners have reported their units were shipped with a red backing plate. Apparently the red backing plate had problems with the adhesive that fastened the velcro to the backing plate failing. If you happen to have a unit with the red backing plate, contact Flex.



Caveat: Since the backing plate on the Flex is rigid, there is no "give" like those on urethane backing plates. This is especially evident when hitting a tight area/angle.

BackingPlate.jpg


Flex02.jpg




With respect to pad sizes, I use 4" pads, 6" Meguiar's pads, and 7.5" beveled edge type pads with my other polishers. The Flex is unable to use the 4" pads because it lacks specific backing plate for them. The 6" pads from Meguiar's are a favorite of mine because I have been using them with different polishers for such a long time. However, the Flex will not work properly with 6" pads as the backing plate is exactly the same size as the pad itself. The backing plate holds my 6.5" Lake Country CCS pads firmly, but leaves an edge of 1/8". As long as the user is cautious, I don't find this an issue, primarily because of the thickness of the CCS pads. 7.5" pads with the beveled edge fit very well on the backing plate and leave a good safety pocket. The Flex should have more than enough torque for this size of pad.



Meguiar's 6" (beige), 6.5" Lake Country CCS pad (black/white), 7.5" beveled edge (red/blue)

Pads02.jpg


Pads01.jpg




With a 6" Meguiar's Pad. **NOT RECOMMENDED**

Fllexwith6inch.jpg




With a 6.5" Lake Country CCS Pad:

Flexwith65.jpg




With a 7.5" Beveled Edge Pad:

Flexwith75.jpg




HEAT

The Flex seems well ventilated with 2 pairs of vents on either side of the unit: just forward of the trigger lock and just behind the handle on the front of the unit. During a 2 hours session, I did not notice the Flex becoming noticeably warm or uncomfortable. This is also true of the Makita and to a lesser extent, the Porter Cable. The Metabo is the opposite - the vents are in the general area where the user grips it, and as such, may not be getting enough air to cool it properly. My working extension cord is 12 gauge and no other auxilary devices or plugged into my extension. It has been suggested by some that the Metabo is picky about power, due to it's high current draw and the most powerful motor of this lot. I believe in using high quality extension cords, by 12 guage should be more than adequate for these type of tools



On a scale from coolest running to hottest running:

Makita/Flex (tie) -> Porter Cable -> Metabo



FlexSpeedCtrl.jpg




More to come...
 
Hey, that's good to see, glad everything worked out. It will be very interesting to get your thoughts on the Flex vs. your Metabo and Makita (and PC for that matter). Please post back your thoughts (and pics) when you get a chance. Also, let me know your thoughts on pads to use with it. So far, I'm kind of leaning towards Erasure pads from Excel Detail, but want to try some LC CCS pads.
 
Welcome aboard!!!



It's great that you'll be able to offer some much needed comparisons to other polishers (than the PC).



I'd love to get your thoughts on pads as well...specifically 7.5" (curved type) pads, assuming you already have some. I was about to buck up and order a couple 7.5" pads, but it looks as though I may not need to now.:grinno:



WK446 said:
Upon pressing the velcro firmly with my fingers, I can trace small circles in the central circumference of the backing plate - likely designed to save weight. The backing plate holds my 6.5" Lake Country pads firmly.

I didn't notice that..but I'm also wondering if the holes are there to help disipate heat.
 
Great writeup. Too bad its heavier than a Makita. I guess this is not the tool for me. Can't handle the weight of the Makita, so I definitely can't handle this one.
 
I am very interested in hearing more about this machine. I really wish I could get my hands on one before ordering (as I'm sure most of you would like to). I don't know why but I am the kind that likes to see and hold something before I buy it. I look forward to hearing your thoughts on it as time goes on.



If you don't mind please post where you ordered from.



Thanks
 
Figured I'd go ahead and chime in on where to pick this up and for what price. I bought mine, and I'm sure several others have as well by now, from Powerhouse Distributing in Omaha, NE. They are an authorized service parts distributor for Flex and can sell whole machines as well. Here is their phone #:



888-809-4749



Their price is $269 + shipping, which for me was $12 UPS ground. These guys have them drop-shipped straight from the Flex SC headquarters. The gentlemen at Powerhouse are top-notch to deal with and get things moving right away when placing an order. I can't recommend them enough. Forget about trying to track one down from one of the other distributors that have been listed in other threads...it's very frustrating. These guys have the best price and customer service. No, I am not affiliated with them, just trying to save folks from the same headaches I went through.
 
Thanks. The Flex is a touch heavier than the Makita, but far lighter than a Dewalt 849.



tod071 said:
Great writeup. Too bad its heavier than a Makita. I guess this is not the tool for me. Can't handle the weight of the Makita, so I definitely can't handle this one.
 
If a polisher could be compared to a fine sports car, the Flex would be it...



Autopia members are more performance oriented however...

"All Show and All Go" vs. "All show and No Go" LOL



a.k.a. Patrick said:
Sure is a good looking machine though............
 
Wow, what a great addition to the Flex reviews already on the forum. The pictures alone answer so many questions. As someone seriously considering this machine, I'll be looking forward to your added thoughts on the machine.
 
I see that the placard gives RPMs at the various settings. Does the manual provide the respective OPMs?



Also, is there any sort of caution in the manual against using the Flex on low speeds for a long time? The Makita BO6040 has one (something about overloading the motor).
 
toml: No, the manual does not indicate OPM. There is no warnings against using the Flex at low speeds for a long time. The Flex does have protection to reduce speed if it suffers from overheating though.



toml said:
I see that the placard gives RPMs at the various settings. Does the manual provide the respective OPMs?



Also, is there any sort of caution in the manual against using the Flex on low speeds for a long time? The Makita BO6040 has one (something about overloading the motor).
 
Hi guys



I wanted to drag over some posts from me that were in another thread that really belong here. Sorry if this ends up being double-reading for y'all.



Also note that I just bought a Bosch 1250DEVS and am in the process of evaluating it.



Just got back from the demo at my buddy's shop.



Disclaimer: I am not a 'professional' with years of experience and I have never used anything other than a rotary. I've never even used the Festool that we're using as a comparison. So, you may take my input with a grain of salt. However, I do very nice work.



I did a few areas on my vehicle with the Flex that were already excellent, but had some stray scratches (only seen in direct sunlight). I also hit a few areas that had deeper scratches.



Having nothing to compare it to, I guess I was impressed with (a) how well it did on the deeper scratches (I figured that it would be super-slow compared to a rotary) and (b) how quickly and easily it took me to perfect. I can get near-perfect with a rotary, but sometimes it takes me a few passes to remove the scratch pattern left by a foam pad and I usually have to make my last pass with very light pressure. With the Flex, I leaned on that thing and every pass left the paint perfect, even if I didn't have the pad perfectly level. Oh and this was in direct sunlight, too, so the paint was maybe a little softer than it would be under optimal conditions. In all, a very effective tool for how forgiving it is.



I ran it mostly on speed 4. Speed 6 (the highest), seemed to work OK but it just felt too fast, so I spent most of my time on speed 4.



In short, my buddy who's been painting and polishing show cars for over 30 years said 'I think I like it better than the Festool' after trying it on two different vehicles with dark paint. Now that was only with a 45-minute demo, but he's supposed to get the tool back on Friday to play with over the weekend.



Remember, this guy was in love with the Festool. I was actually a little worried that going into this thing he was going to try to prove that the Festool was better, which is not very objective. However, if he did go in that way, the tool's performance was impressive enough to turn him around.



The other thing he mentioned was the 'feel' was very different than the Festool. One major thing was that the rotation was opposite (I think that was already mentioned in the review). Oh and he tried to 'leave a hook', which apparently is a scratch pattern that is not desirable and happens if you're not polishing correctly. He can do that with the Festool, but was unable to do it with the Flex.



As far as price goes, if you can get this thing delivered for $300, you are getting a smoking deal. This thing lists for $480. I saw the dealer price sheet and whoever delivers these things to your door is certainly not making a killing at $300!!!



I'll post more information when my buddy really puts the hammer to it over the weekend.



Hi guys



Not much of an update for you, although my buddy polished the black Jeep that the Flex manufacturer's rep owns with the Flex on Friday. They were both impressed!



So far, he reports that the Flex tool is 'more effective than the Festool, yet more forgiving'.



My buddy is saving his final judgment on the tool until after he's polished a vehicle with a ceramic clear. He said those are the toughest finishes to work with and if this tool does as well or better than the Festool, he'll be sold.



When he's done that, I'll post an update. Also, he'll be lending me the tool to try out on a few vehicles after the ceramic clear test (not that my input matters that much )



Final update (sorry for the delay).



Again, let me reiterate that I'm not a pro. However, my buddy is. He has been doing custom paint jobs for over 30 years. Very high-end work; like $20,000 (average) for a paint job. He charges around $1000 for a show-car detail which takes about 8-10 hours.



In any case, his final ruling is that he likes the Festool better. The Flex is more effective in that it is more aggressive, but when it comes down to making black paint look perfect, and I mean SHOW CAR QUALITY, he can't get there with the Flex. However, he can get there with the Festool.



Again, he uses the Festool for basically one purpose. Take a 98 out of 100 finish on a black (or very dark) car and make it a 100. He uses the rotary for everything else. So, although the overlap on the Flex is greater in that in does more of a rotary's job than the Festool does, if it can't take him to perfect, it's not a tool he wants in his arsenal.



Remember, we are talking about black paint in the sun or at night under flourescent lighting. Very subtle difference, but it's there. And this doesn't mean the Flex is a bad tool. I think it's an excellent tool. However, the end result on black paint was inferior to the Festool in every case we tried it on.



Believe me, we both wanted the Flex to work out. There were less rules (Festool will drop you as a distributor if you don't stick to their rules) and the price point was much better. However, he sells the Festool as a tool to take you to perfect, which the Flex would not do for him.



I appreciate anyone's feedback on this review (if you want to call it that), but nobody is going to convince me that the Flex will give a better end result in a post. If you think the Flex is the best, then we will have to 'agree to disagree'.



If you don't find yourself needing show-car quality on black or very dark finishes, I think this would be a great tool to use. It certainly blows away a PC or any other non-forced rotation RO tool and it is incredibly safe and easy to use. It does more of a rotary's job than the Festool, but certainly won't replace a rotary.



I will stick with my rotary for now. Maybe we'll try the Makita BO6040 next. I'm still looking for a more cost-effective alternative to the Festool 150 FEQ.



For me, it's not worth it, but I'm not giving up hope for a cheaper alternative that is as good or better.



It's all a matter of what kind of business you're in. If you charge $30,000 for a paint job or $1000 for a show detail, your customer most likely cares about the 2%, which means you do too. That's not the business I'm in, so I'm keeping my $440 for now.



The Festool is so expensive because the manufacturer controls the price. The Flex's MSRP is actually higher than the Festool at $480, but they don't care what you sell them at. You could sell them for $1 over your cost if you wanted. Festool would nuke you if you did that. That's why you (should) never see them for less than $440 anywhere, unless they're used or reconditioned. Same thing with the Festool 125; I think it's fixed price is $360.
 
WK446: Any new news about a comparo to the Metabo? I'm torn between the Metabo and the Flex so I'm anxious to see how they stack up agaist each other in actual use. By "hiatus" do you mean mechanical failure by any chance?
 
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