First customer

Bodezafa

Bodezafa

New member
I will be detailing my first car for cash sometime this week. Outside detail,wash and wax. Full inside detail, carpets cleaned, stains removed, everything. I told them $100. since its my first I figured that price was good. What do you think?
 
I would ask these questions:

1) Can you deliver the results that will satisfy your customer?
2) Will you be happy with this pay rate vs the time and resources expended?

If you answer yes to both of those questions then you have set a fair and equitable price for you and your customer. IMO your and the customer's opinions are the only two that matter.
 
For the work I plan on doing I wont be able to run a business at this price. Its my first paying customer. My prices will go up as I get better.
 
One thing to remember is it's easy to come down on price but hard to go up. One thing you can do is let the client know how much time you have in it. Let them know this is an introductory price to show them what you can do.

Just do your best to not sacrifice quality that's what will make them come back and others. It will also justify your increases. Just try not to stay too low for too long.

Do a market study in your area, go through the phone book, look up websites etc. Find out what everyone else is doing and for how much.

Hopefully they already understand this and based on how well it turns out it's ok to get tipped. If you always provide quality work and always work hard people notice.
 
Bodezafa said:
For the work I plan on doing I wont be able to run a business at this price. Its my first paying customer. My prices will go up as I get better.
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Be careful with that thought process. I started out the same way and wish I hadn't. Customers who are happy with the results will ask you back again, then change their minds when you tell them the new price. If it is a friend, then you can get away with it, but anyone else is risky.

It does take experience to learn how to estimate your time and set a price. You will likely not make as much per hour at first, but as you speed up your $/hr will increase. Discounts aren't always a bad thing, especially when business is slow. Make sure the customer knows what the regular price would be and why you are giving a discount. (Multiple cars, friends & family, referrals, etc.) Quality work is the best advertising you can do, so the extra time is not always a loss. When I spend extra time on a detail, I simply view it as an advertising cost. Usually much more effective than any other form of advertising I could spend my $ on.
 
dwgcmc said:
Be careful with that thought process. I started out the same way and wish I hadn't. Customers who are happy with the results will ask you back again, then change their minds when you tell them the new price. If it is a friend, then you can get away with it, but anyone else is risky.

It does take experience to learn how to estimate your time and set a price. You will likely not make as much per hour at first, but as you speed up your $/hr will increase. Discounts aren't always a bad thing, especially when business is slow. Make sure the customer knows what the regular price would be and why you are giving a discount. (Multiple cars, friends & family, referrals, etc.) Quality work is the best advertising you can do, so the extra time is not always a loss. When I spend extra time on a detail, I simply view it as an advertising cost. Usually much more effective than any other form of advertising I could spend my $ on.
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Exactly!
 
All I know is, a bad detailer will think his work is good and call it a day. But a good detailer will sit there and critisize his own work and find little ways to make it better. Don't be the first guy! :bigups
 
dwgcmc said:
Be careful with that thought process. I started out the same way and wish I hadn't. Customers who are happy with the results will ask you back again, then change their minds when you tell them the new price. If it is a friend, then you can get away with it, but anyone else is risky.

It does take experience to learn how to estimate your time and set a price. You will likely not make as much per hour at first, but as you speed up your $/hr will increase. Discounts aren't always a bad thing, especially when business is slow. Make sure the customer knows what the regular price would be and why you are giving a discount. (Multiple cars, friends & family, referrals, etc.) Quality work is the best advertising you can do, so the extra time is not always a loss. When I spend extra time on a detail, I simply view it as an advertising cost. Usually much more effective than any other form of advertising I could spend my $ on.
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Im doing this for a friends mom. Ill make sure I tell her this is not the normal price and not something available to the public.
You guys are awesome. Thanks for all the input:bigups
 
dwgcmc said:
Make sure the customer knows what the regular price would be and why you are giving a discount. (Multiple cars, friends & family, referrals, etc.)
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Exactly! Don't be a jabroni and give a discount just because you lack self confidence. Don't attract the bottom feeders.
 
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