first complaint

I once Detailed a beautiful BMW Z3 Convertible that had an entire crock pot of spaghetti and spaghetti sauce turn over behind the passenger seat...
You could smell the tomatoes a long ways from the car...

I was able to get it all out but I had to use my all-time-favorite-best-APC- Meguairs APC+, my VX5000 Steamer, and my Mytee HP60 Extractor..
And lucky that it was a Convertible so I could remove the seat and work it all with the top down and out of the way...

When I could not smell tomato sauce right up close and personal to the floor, I knew it was gone and they would not be able to smell it either...

You always learn from these disasters - the ones they make and bring to you, and the ones you hope you don`t make but do, and have to become extremely Innovative - and figure out another approach to the issue...

Sorry to hear it was a red stain... Those are the worst to try to remove...
Those Professional carpet cleaner machines and supplies places like this one - Jon-Don - Carpet Cleaning, Janitorial & Restoration Supplies | Jon-Don have specialized cleaners for Red stains and I bought one once but it didnt really get it out, just made it lighter...
Good Luck !
Dan F
 
""Presentation is so important! Put that SAME exact car in a normal dirty garage, with bad lighting and I bet you don`t get the same reaction. ""
Vega@Autopia...

These words are so True !!! Thanks for pointing that out !

When a Client comes to my Shop/Garage to pick up the vehicle, the place is also perfectly clean, organized, and nothing, absolutely nothing, is on the floor...

I want them to focus on their "NEW" AGAIN CAR, not anything else...

It does make a difference - always...

This should apply to taking pictures as well.. You want the viewer to focus on the beautiful shape of the vehicle, the perfectly sculpted lines, the incredibly clear and glossy paintwork... Not towels, wires running everywhere, bottles on the floor, etc...

Perhaps a decade and a half or so or more, we were talking a lot about taking good pictures of vehicles, and framing the shot so it complimented the vehicle rather than taking away from the subject... Using good cameras and lenses and understanding how light played a big difference in a "good" picture and a "spectacular" picture of the same vehicle...
Yes, we even used Tripods and stuff... :)

That is so long gone now with the advent of every phone can take pictures now, etc...
Dan F
 
Red stains rarely come out for me . If its lipstick or crayon give Goo gone a try.
And don`t be afraid to pass on a job when it may cause you to be an accessory ex post facto, lol

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To the op, when i first started 4 uears ago it was the ex and myself working in tandem. We always went above and beyond expectations. I had an email mailijg list.

We decided to clearly state procedural changes that were needed to increase efficiency (we were hustling to make rent, our 3 car payments, etc you know how it goes-and when we did the math were working for 11/hr each! Ouch)

I got a nasty text from one of my current regulars (now ex) wife threatening that she would have all 6 ppl in her neighborhood who were also regulars of mine boycott me.

all of those other 5 ppl, they responded to my initial email, advising they understood and were willing to pay x extra for the same service they were getting before.

I learned a lot from that experience.

Great thread btw

Sent from my SM-G900P using Tapatalk
 
Only complaint was I stole the wheels (How is that for a complaint). Yup you read that right................

Read here if you care to

This is a repost from 2010.

When I was about 17 years old (26 years ago)I washed and waxed cars as a summer job and after school for extra money. I had been trained by working at the local Dodge dealer along side the new car prep guy. I though I was getting pretty good, and had a following, so I went out on my own the following summer.

All I ever used was Turtle Wax paste wax, bug and tar remover, Zip wax car wash, Liquid Ebony, 3M fill in glaze-Pink (by hand), Armorall, windex, an old electrolux canister vac and polishing compound. I made great money, learned about customer service and had alot of fun.

I had a few regular customers who used to see me doing my parents cars. Never advetised and had plenty of work just form word of mouth. I had a great regular customer who had a mint 924 Porsche. Cranbury Red and he loved it. He hired me to wash and prep the car every Friday so it was ready for the country club for the weekend. I would ring the bell on Friday, his wife would pull it out of the garage and I would go to work. She would tell me things like, "My husband loves this car too much..it`s clean and yet he wants you to wash it..unbeleavable?" I would wash it and prep it, ring the bell, get paid and she would circle the car and pull it back into the garage. I would wipe down any water that leaked out of the seams and leave.

Husband would always be very complimentary and refered friends and many people from his club to me.

One faithful Friday I showed up and to my surprise, his wife told me, you are going to earn it today..you are going to clean a car that needs to be cleaned..mine! I said just yours or both? She said mine today and his either later or tomorrow. Her car was a 3 series BWM that was garaged but was so dirty, I have not seem wheels that black unless why were painted black (remeber this, it`s important later). I decide to tackle his car first as it was a peice of cake campared to hers and I did not have any wheel cleaner with me. She agrees and after I explain I will need more time for her car she is OK with my comming back Saturday AM to finish. I show up Saturday loaded for bear. The car is outside in the middle of the drive way and I begin with the interior. Next I move to the exterior. I still have nightmares 26 years later on those rims. I used the harshest weslie? wheel acid from Autobarn and I must have cleaned each wheel 4-7 times. Got them really good but not perfect, but a 95% improvement. I had black under my nails for days! I just could not get the black "crumbs" out of the corners no matter what I tried. It still looks amazingly better that before. I compounded the whole car and waxed it twice. The Car cleaned up really well. I was happy. This took me from 9AM until 2PM or so in the afternoon.

Rang the bell and my nightmare begins. She accuses me of switching (read stealing) her wheels? She thinks her wheels were black! Not silver. She is freaking out and tells me I am not getting paid and I need to come back when her husband is home to see him. I said-are you kidding? I don`t even have the keys to the car, the car never left your driveway. I live around the block do you really think I would steal your wheels? I told her that these are stock wheels from BMW and they had tons of brake dust but under the dirt and dust they are silver. She goes on to tell me that this is a sport package (IS on the back and the wheels are BLACK). I am not winning this so I leave, knowing full well the husband knows the deal.

He comes back form playing golf and stops at my house. I am a little up tight even though I know I did nothing wrong. (I`m 17 years old and just got reamed out for busting my butt on a trashed set of wheels). He pulls up, and is laughing his azz off so I am relived. He tells me that he bought that car used for his wife and the wheels were so dirty he never attempted to clean them. His wife never took the car to a car wash so they stayed filthy. He knew they were not black wheels but it never occurred to him that his wife did not know! I charged $ 75.00 bucks back in the day for a full service inside , out compound, wash and wax. Never occurred to me to charge more for those that were compounded because I thought I was making crazy money anyway. He gave me $ 100.00 for the car and apologized. He told me it came out great and that his wife is very happy especially now that she knows I am an nest person and did not steal her wheels. Before he left, he said, your still coming back Friday right? I told him absolutely.

I kept him as a customer until I went to college and my brother took over my customers and continued the family business. We both worked it summers and he through high school had we a ball, made great money, had a lot of free time and had a lot of fun. Of all the things that happened over the years in that business this was the story that sticks in my mind 26 year later!
 
Only complaint was I stole the wheels (How is that for a complaint). Yup you read that right................

Read here if you care to

This is a repost from 2010.

When I was about 17 years old (26 years ago)I washed and waxed cars as a summer job and after school for extra money. I had been trained by working at the local Dodge dealer along side the new car prep guy. I though I was getting pretty good, and had a following, so I went out on my own the following summer.

All I ever used was Turtle Wax paste wax, bug and tar remover, Zip wax car wash, Liquid Ebony, 3M fill in glaze-Pink (by hand), Armorall, windex, an old electrolux canister vac and polishing compound. I made great money, learned about customer service and had alot of fun.

I had a few regular customers who used to see me doing my parents cars. Never advetised and had plenty of work just form word of mouth. I had a great regular customer who had a mint 924 Porsche. Cranbury Red and he loved it. He hired me to wash and prep the car every Friday so it was ready for the country club for the weekend. I would ring the bell on Friday, his wife would pull it out of the garage and I would go to work. She would tell me things like, "My husband loves this car too much..it`s clean and yet he wants you to wash it..unbeleavable?" I would wash it and prep it, ring the bell, get paid and she would circle the car and pull it back into the garage. I would wipe down any water that leaked out of the seams and leave.

Husband would always be very complimentary and refered friends and many people from his club to me.

One faithful Friday I showed up and to my surprise, his wife told me, you are going to earn it today..you are going to clean a car that needs to be cleaned..mine! I said just yours or both? She said mine today and his either later or tomorrow. Her car was a 3 series BWM that was garaged but was so dirty, I have not seem wheels that black unless why were painted black (remeber this, it`s important later). I decide to tackle his car first as it was a peice of cake campared to hers and I did not have any wheel cleaner with me. She agrees and after I explain I will need more time for her car she is OK with my comming back Saturday AM to finish. I show up Saturday loaded for bear. The car is outside in the middle of the drive way and I begin with the interior. Next I move to the exterior. I still have nightmares 26 years later on those rims. I used the harshest weslie? wheel acid from Autobarn and I must have cleaned each wheel 4-7 times. Got them really good but not perfect, but a 95% improvement. I had black under my nails for days! I just could not get the black "crumbs" out of the corners no matter what I tried. It still looks amazingly better that before. I compounded the whole car and waxed it twice. The Car cleaned up really well. I was happy. This took me from 9AM until 2PM or so in the afternoon.

Rang the bell and my nightmare begins. She accuses me of switching (read stealing) her wheels? She thinks her wheels were black! Not silver. She is freaking out and tells me I am not getting paid and I need to come back when her husband is home to see him. I said-are you kidding? I don`t even have the keys to the car, the car never left your driveway. I live around the block do you really think I would steal your wheels? I told her that these are stock wheels from BMW and they had tons of brake dust but under the dirt and dust they are silver. She goes on to tell me that this is a sport package (IS on the back and the wheels are BLACK). I am not winning this so I leave, knowing full well the husband knows the deal.

He comes back form playing golf and stops at my house. I am a little up tight even though I know I did nothing wrong. (I`m 17 years old and just got reamed out for busting my butt on a trashed set of wheels). He pulls up, and is laughing his azz off so I am relived. He tells me that he bought that car used for his wife and the wheels were so dirty he never attempted to clean them. His wife never took the car to a car wash so they stayed filthy. He knew they were not black wheels but it never occurred to him that his wife did not know! I charged $ 75.00 bucks back in the day for a full service inside , out compound, wash and wax. Never occurred to me to charge more for those that were compounded because I thought I was making crazy money anyway. He gave me $ 100.00 for the car and apologized. He told me it came out great and that his wife is very happy especially now that she knows I am an nest person and did not steal her wheels. Before he left, he said, your still coming back Friday right? I told him absolutely.

I kept him as a customer until I went to college and my brother took over my customers and continued the family business. We both worked it summers and he through high school had we a ball, made great money, had a lot of free time and had a lot of fun. Of all the things that happened over the years in that business this was the story that sticks in my mind 26 year later!
Thats pretty funny! Take that as a compliment!
On the fingernails try a pair of tweezers . First dig your nails into a bar of soap and then work the tweezers to get the grime out. Works great for me .
 
yea that is a good one. wow what a story. id be livid to spend that much time to get her car perfect then getting creamed for making it look new again
 
Its a close friend you said -

In that case tell him to "b0llocks and do it himself.. lazy sod.."

And to get you a beer while he`s at it cos thats what mates do..

Personally for my mates here i have done the work for the cost of materials only..
They have a hard time complaining when its saving them $500....

The semi enthusiastic ones even muck in.. and after a day flogging themselves they have nothing but compliments and gratitude..
(in the case of a wheels off full correction and full interior & engine bay.. 20hrs of work type effort..)
 
Yes, Under promise, over deliver.

Stains are tricky, definitely not something I`d guarantee to remove.

Don`t beat yourself up, it`s constructive criticism. It WILL make you better in the long run.

Do you guys use a stain removal guide? I just printed one this week, learned a few things too. So far I have been lucky and did not find a stain I could not remove. But this guide is gonna be helpful in the future, some types of stains are nightmare to remove. I also learned about carpet dye this week, anybody uses that? My only issue with carpet dye is that you have to match the carpet color so I don`t know if I want to invest in 30 spray cans of dye just in case ;)
 
I`ve worked at a dealership in the back, now I`m mostly doing inventory photography; taking time off from school. The bosses have complained that I too take too long to clean the cars, AND when they ask me to clean the headliners. When getting used cars ready for sale, there is one thing that I simply don`t do, and that is touch a dirty headliner. A. Either the car will sit in the hot sun and a damp headliner can, over time, come unglued. B. When a customer asks for the headliner to be cleaned, I barely touch it. I DO NOT want to be pointed at, for a sagging headliner. With that being said, headliners are complained about and I don`t mind because I don`t want to be blamed.
 
I agree with you on headliners. Headliners are something I would rather not touch. I will remove any dust with a dry microfiber, but I`m very reluctant to wet the headliner for fear the glue will dissolve. If anyone knows of a dry cleaning type product to clean headliners, help would be appreciated. Hope I am not hijacking the thread.
 
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