O.K. a couple of things to discuss.
First-the distinctive odor you refer to is the byproduct gas caused by the Smok product acting on the odor molecules. The worse the originating odor, the worse the byproduct odor. Sometimes this is caused by using too much Smok in the process. 4 oz. is sufficient for a full size car, 3 oz. for a compact or small pickup truck. Then you must properly air out the vehicle for a minimum of one hour, more if it's a strong smoke smell. The important thing is to leave the ventilation system running after the treatment to be sure the ventilation system is cleared out. To do this properly, you remove the machine from the vehicle, switch the ventilation system off RECIRCULATE so that it pulls in the outside air, then run it for a couple of minutes. This will help clear out any remaining odor. Most people forget to switch to outside air so the system does not get cleared out. The customer gets in the car, puts the vent system on normal and gets a blast of the bad odor.
On the window film, this is caused by one or both of two things. First, the interior of the vehicle must be warmed to 70 degrees (we recommend 80 in cold weather, especially if you treat outside. Second, the machine cannot be pointed at the windows nor can the dash vents be pointed towards the windows. Even in warm weather, this will cause the product (Smok) to condense on the window.
I have done numerous vehicles in varying kinds of weather over the last three years and only have problems when I fail to follwo these rules.
