Do you like all of your customers?

i get along with most of my customers.....but i detail for a shop which is my biggest account and i dnt like them much.....o well....thats life
 
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but I always make sure that they like me before they leave.



When I write my autobiography (:heelclick), this will be the under lying theme of my success.:funnypost



I've not seen it put so succinctly before.



JB
 
most of my customers are car enthusiasts so they respect the work and price... but you always get a few here and there that are 'picky'. but nothing keep up at night... ;)



discount is definitely a big pain in the behind to deal with. I used to be mobile, and when i first started, i had to go BIG discount to get people in. Once I have steady customers, I slowly pull discount back. Then later moved into a physical location, did the same thing, BIG discount. Then we started pull them back in again. Now things are what I think is 'reasonable' and 'normal'.



overall, in the long run, little discount makes your products/services more valuable and end up with 'better' customers... :)
 
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