Customer Treatment

J

janderson

New member
Ok, I know the first rule of driving is not to speed, or at least not to get caught speeding. I have now gotten two speeding tickets in a two week period. I was pulled over on I-95 for doing 80+ in a 65, and the other ticket was for doing 50+ in a 30.



I have come to the conclusion that I drive way too fast, and now I am in an interesting situation. My first concern is the points that could possibly put on my record due to my little speeding problem. I have never been in a situation like this. I figured that I might have a bit of bargining power if I took the initiative, and went to the 2 available driving courses that the MVA typically associates with moving violationis. So, I am going to be taking the 2 courses in the next few months.



What should I do about this. I am going to postpone the first two dates, as I need to take the driving courses before I go to court. Should I hire a lawyer? The insurance hike (if I got the points) could break me financially. So, I am willing to do whatever necessary to keep the points off of my driving record.



Any input is always appreciated.



Thanks,

Led Food MarylandBimmr
 
Hmmmm.



In my state we do not have points.



I would try to find someone else from your state who had a ticket and discuss with him. Or even ask the Motor Vehicle Dept or the local Districty Attorney.
 
I have a service called prepaid legal. Everytime I get a ticket that I don't think I can get out of I can fax it to them and they make the arrangements for me. It is sort of like lawyer insurance. Really great stuff. Anyway, they usually tell me to call the court house and see if there is an officer of the court that I could talk to. Usually what happens is they give me a reduced fine and keep it off my record. The secret to keeping a clean record is to keep a clean record. ;)

I've had a couple times where my lawyer has come to court with me and talked to the DA and made a deal for me. The DA is the one prosecuting you, not the judge. They can usually cut you a deal where you take the defensive driving course and you are on sort of a mini probation for 3 months where you don't get any tickets or else the one you are fighting gets put on your record with the other one. It is a tricky process but it has saved me more than a thousand dollars in fines on just one night. I can't even count how much money it has saved me all together.

Call the court house and see if you can get in touch with an officer of the court that can make a deal with you. That will probably be your best bet. You have a lead foot. That isn't a bad thing. I have one too. :xyxthumbs Look into prepaid legal so just in case you get pulled over again you will have someone to make your deals for you. :D Good luck with your tickets.
 
In my state of Texas, you can only take one Defensive Driving course in a 12 month period to help you avoid getting the violation posted on your driving record. If you get two in a twelve month period, you're pretty much up the river. Laters
 
Well, I contacted the court, and tracked down an attourney who gave me some advice. First, I found out that I should not put both of my tickets on the same day (that could be a bad thing). The next thing was that I have to appeal to the Judge.



I think that I can get out of the big ticket, and I am believing that I will be able to get out of the smaller ticket. Man, this whole situation just stinks. I am much madder at myself, that I got into this situation.



Thank you all for your input, and your comments. They have helped me a great deal!



Best regards,

Josh
 
Hey all! I was just wondering what you all did as far as business ethics go. I don't detail as my main source of income, I just do neighbors, friends, and a few referrals for fun, but I still like to write a thank-you note immediately for their business. A few times I've even given a bottle of QD and a few MF to some friends that asked how they can keep their cars clean after I detail them.

So what do you guys do for your customers?
 
Gimlet said:
Hey all! I was just wondering what you all did as far as business ethics go. I don't detail as my main source of income, I just do neighbors, friends, and a few referrals for fun, but I still like to write a thank-you note immediately for their business. A few times I've even given a bottle of QD and a few MF to some friends that asked how they can keep their cars clean after I detail them.

So what do you guys do for your customers?
Click to expand...

Those are really nice gestures and great for customer relations. I sometimes give MF or products to customers who are the "do it yourself types " because I know they are the only ones who will use it and appreciate it .

I never do thankyou notes but its a great idea!
 
Gimlet -

In this electronic world we live in, do you mean you mail them a thank you note, or do you send them an email thanking them ?

Around here, in the middle of Microsoft, Boeing, Amazon, etc., everyone is so tied to their Smartphones, if I ever mailed them something, they would probably never see it - I know in my personal experience, that anyone wanting to communicate with me quickly does a Text/email to my number, and all my Clients do the same.
I have only had a couple of people actually be interested in this enough to want to know more, or ask for advice, product, etc..,
This may also be the case because they are all so STUNNED when they see how nice and new their vehicles look when they come into my garage, and their minds go blank for a good while. :):):)
Dan F
 
I would thank them for their time and work on their car, also I do send them a card a few days later with my business cards and another thank you note. ( BTW they get the bill right after I thank them )
 
detailchick said:
Those are really nice gestures and great for customer relations. I sometimes give MF or products to customers who are the "do it yourself types " because I know they are the only ones who will use it and appreciate it .

I never do thankyou notes but its a great idea!
Click to expand...

I agree with DC.
I have given certain customers a bottle of QD and a few MF's, but these are customers that have shown an interest in keeping their looking it's best themselves. If I know the customer is going back to the swirl-o-matic, I don't bother.

Always give them a heartfelt thank you, give them my business cards, hand them the bill, and ask for referrals. If they give you any referrals, after that job is complete, drop them a line thanking them for the referrals.
 
If I already have their email I will send them a thank you and tell they to contact me if they have any questions. I also offer them detailing products at a discounted price so that they can maintain their cars properly.


Rasky
 
Yeah I hand-write the envelope and card in cursive. :-B Sometimes Ill instead call and ask how their (insert car) is doing since the detail. I prefer a handwritten note to the email since it stands out from today's technology. It also shows that I care enough about their business to take time out of my day to write a heartfelt letter. But thats my two cents of course.
 
I detail on the side, but I give every customer a spray bottle of Meguiar's Quick Detail (with a label noting our name & number) plus some cards and a sheet outlining how to make the detailing last (don't wash with dish soap, use the QD after bird bombs, etc.).

Great thought on writing a thank-you note!:notworthy:
 
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