I think someone mentioned it above, but if I'm not mistaken, bumers and things like that are painted off of the vehicle and not on it when it goes onto the paint line from the manufacturer. And yes, different guns make a difference. I promise you that. What makes the difference is how the gun atomizes the paint before it hits the car. With his gun there is pretty noticible orange peel and with mine there is very minimal. To give you an example, I have a friend that used a $225 gun to paint his whole truck and he did some modification to his doors so he had to repaintand used my $700 gun. After the repaint was over, the doors were SLICK and the rest of the truck looked like a factory paintjob (very noticible difference). If a shop isn't using high quality guns and tools then I wouldn't fool with them. That is no different from a detailer using dawn and a rag they got from the dollar store to wash your vehicle. When it comes to tools....name brand does matter and technique makes a major difference in how a metallic looks. Sometims they are tough but most reputable shops can do it. Also depending on the clear they used, you can usually polish 72 hours after the repaint. Sounds like maybe they are under the paint though. As for the Megs Gold Class soap....I tried it for the first time today and absolutely LOVE it. Hope everything works out for you.