DiPsAuCe said:
It does scare me and turns me off the idea of hiring a professional when i see rates per hours instead of an estimate straight up. I mean how is the customer gonna know if the detailer is actually just kicking back on the couch with a beer in hand and charging for that on the hourly rate? IMHO, i prefer detailers that just give an estimate at first sight. 500 is pretty steep for a detail but i can picture it, but in the thousands is just INSANE!!!!
I charge by the hour, and here's how I do it. I talk to the client, look at the car, and get a feel for what their expectations are. Some just want shiney, and some want better than showroom perfect. I then formulate a plan of attack, and thoroughly discuss said plan with the client.
Next, I will then tell the client what my hourly rate is, and how many hours I anticipate working. If I think a job will take 10 hours, I tell them 12. When I actually do the work, if it takes less than 12, I charge for the actual hours. If I end up working 13 hours, I only charge them for 12, as that was my original quote. I can tell you that it is rare that I take more hours than I quote, but when it has happened, the client has ALWAYS ended up insisting upon paying me for the extra time.
Regarding your comment about a detailer "just kicking back on the couch with a beer in hand and charging for that", that's kind of ridiculous. As a consumer, you need to educate yourself any time you are having any automotive work done to make sure you are getting what you are paying for. If anyone trying to provide a service to you is vague in the way they charge, or what they are going to do, RUN away. Additionally, I know if I were going to hire someone to detail my car, I'd want references. I am mobile, so I work at the client's residence. Even if the client is not out in their garage while I am working, I work under the assumption that they are watching me. I don't goof off, and bust my a$$ to get the job done. 90% of the time, I get 8 hours into the detail, and realize I haven't even stopped to eat anything (which is bad, and I'm trying to make myself stop and eat). Hustling this way, I can sometimes do extra things within the original quoted time, and really blow the client away when they see the final result.
Lastly, let me help you understand why a detail may go into the thousands of dollars. Imagine an exotic car owner, that has scratching on a large portion of a body panel (or panels). The scratches may be deep, but not too deep to be safely removed via wetsanding and 3 step compounding and polishing. The client may have been to a body shop and been quoted over $1000 to respray the areas. Well, if that exotic has paintwork done to it, it will depreciate by thousands of dollars just because of that. Suddenly, paying me $1600 to repair it seems like a bargain huh?