Colossal Mistake

[The Edge]

First i've heard of your post..

I'm not sure i claimed your pads damage cars in general. but the E2K Pads did mine and another vehicle..IIRC, I said the pads are very abbrassive and made to cut a lower speeds,this information is not posted on any of the vendors site who sell your pads..If AG had a problem with me talking about the pads on there forum..why didn't they contact me.



Aaron,

if you purchased a BMW from a dealership with excellent CS but people constantly had to bring the cars back for reoccuring problems no matter how great the serv the incovenience of having to contact the dealer and bring the car in gets a little tiresome..



fwiw, i finished the job up with a 7".5" white LC pad without incident..

Joe,

The quote you took was from the PM that I sent you many months ago. I never posted your response then even though it was very rude and just decided not to bother you again because you obviously did not want that. You say that it would be tiresome going back over and over again to the dealer because of many problems, but you never contacted us ONCE so how tiresome could you be? Your post was that my email was nasty and that I don't allow people to have opinions on pads and that my customer service is not good, but you would never know because you never tried. That is the only reason I posted not that you did not like our pads, or customer service but that I was nasty, that I tried in some way to bully you in a PM and that I did not offer you good customer service. You are free to not like our pads, and not even like me, but the other statements are not true and mislead people as to my character, and that of our company. In fact, I am more that willing even now, to speak with you personally, privately, through email, phone, or PM and try to find out what happened, why, and if needed have us make it right, even if you don't ever use our pads again! Why not take us up on this offer so that you don't feel the need to post about us again.



Aaron

610-583-4883

aaron@edgepads.com

 

[wannafbody]

I don't believe that Edge pads are more abrasive than other brands of pads. I have an 8.5 inch yellow medium cut that I use on a rotary. It is a fairly agressive pad but it's actually softer than my Megs burgundy pad. The green light cut 8.5 inch pad I have is softer than the LC white pad I own-I certainly wouldn't call that abrasive. And Aaron offers great customer service.

 

[joe.p]

That said, I will swear on the Bible that I have never bought an Edge product up to now. However, when my LC pads give out, I will replace them with Edge 2K - because of the positive reviews I have read and because they tried to help this original poster.

I find it odd that you don't even own the edge pads but feel compelled to comment..I bought the pads because of the positive reviews..i purchased the E2K pads even though i own 1/2 dzn new LC pads based on the reviews ..plus i picked up a kit for someone else..$200.000 pal



My problem isn't with Aaron, Also the PM i sent Aaron was in reply to his PM,People voice there displeaures with products all the time..I'm not even a sponsor of any products and i have gone out of my way for more then a few members with no ulterior motives and without expecting anything other then a thank you..Had Aarons PM been worded somewhat different i would have responded with a positive reply..Give the thread back to the original poster..





I apologize to the original poster for your thread being over shadowed by this topic..

 

[joe.p]

Joe,

The quote you took was from the PM that I sent you many months ago. I never posted your response then even though it was very rude and just decided not to bother you again because you obviously did not want that. You say that it would be tiresome going back over and over again to the dealer because of many problems, but you never contacted us ONCE so how tiresome could you be? Your post was that my email was nasty and that I don't allow people to have opinions on pads and that my customer service is not good, but you would never know because you never tried. That is the only reason I posted not that you did not like our pads, or customer service but that I was nasty, that I tried in some way to bully you in a PM and that I did not offer you good customer service. You are free to not like our pads, and not even like me, but the other statements are not true and mislead people as to my character, and that of our company. In fact, I am more that willing even now, to speak with you personally, privately, through email, phone, or PM and try to find out what happened, why, and if needed have us make it right, even if you don't ever use our pads again! Why not take us up on this offer so that you don't feel the need to post about us again.



Aaron

610-583-4883

aaron@edgepads.com

Your right the qoute i took was from the pM you posted here on autopia..You took a pM i sent you and posted it in an open forum...very professional::goodjob If you wanted to speak privately maybe you should of put that in a new PM

 

[wannafbody]

Your right the qoute i took was from the pM you posted here on autopia..You took a pM i sent you and posted it in an open forum...very professional::goodjob If you wanted to speak privately maybe you should of put that in a new PM

Aaron offered to talk with you and help you resolve the issue and you refuse and then you bash his product, he has to defend himself and his product somehow. The PM's give the impression that you aren't interested in resolving the problem. I'll take your Edge stuff if you want to give them away.

 

[justin30513]

Wow.



If one can post post a comment like that (joe p) then yes, EDGE has a right to defend their selves. I've used the EDGE2K pads everyday for the last 5 months with not one problem. Believe, if there was one, I know that Aaron and EDGE would resolve it just like he is doing here.



I've seen over 100 threads on backing plate damage and only 2-3 with EDGE related issues.



What would Meguiar's do if their backing plate did damage like this?



Not a damn thing.

 

[justin30513]

Aaron offered to talk with you and help you resolve the issue and you refuse and then you bash his product, he has to defend himself and his product somehow. The PM's give the impression that you aren't interested in resolving the problem. I'll take your Edge stuff if you want to give them away.

Couldn't agree more.



I'll pay for shipping if you don't want them.

 

[Setec Astronomy]

I've seen over 100 threads on backing plate damage and only 2-3 with EDGE related issues.



What would Meguiar's do if their backing plate did damage like this?



Not a damn thing.

There are 100 threads somewhere about backing plates causing paint damage?



I'm not sure how Meguiar's became a target for this, but I suspect their response would be something other than "not a damn thing". My recollection is Meguiar's is very quick to replace any defective product.



It's one thing to defend a mfr., but why are you dragging another mfr. in the dirt? And exaggerating the number of threads about backing plates damaging a finish? Sure, there have been plenty of threads about backing plates failing, but I only recall one about any damage, the "famous" one about the screw-on plate for a drill. Apparently I missed the other 99. :nixweiss

 

[joe.p]

Aaron offered to talk with you and help you resolve the issue and you refuse and then you bash his product, he has to defend himself and his product somehow. The PM's give the impression that you aren't interested in resolving the problem. I'll take your Edge stuff if you want to give them away.

.I've read many times about Edge and there CS,so what makes me different from others that he would send me the type of PM that he did . maybe its just me ,but i didn't like the tone of his email and this why i responded the way i did..All this is old news..I don't have any animosity towards Aaron , heck he even offered me shmitt the other day after reading i didn't own one..

 

[joe.p]

Couldn't agree more.



I'll pay for shipping if you don't want them.

:secret I pay for everything i own,this is whay i can give an honest and unbiased opinion,I do appreciate that you did offer to pay for shipping

 

[wannafbody]

If they are such junk why bother keeping them?: :chuckle: :nervous2:

 

[justin30513]

:secret I pay for everything i own,this is whay i can give an honest and unbiased opinion,I do appreciate that you did offer to pay for shipping

I too pay for everything I own. My time is money and when I take the time to take pictures and right a lengthy review that is unbiased, that is payment for the products that I receive.



There's a difference between saying that a product didn't work for you and just plain slander.



A a fellow business man and not just a weekend warrior, this is how it's really starting to appear.

 

[Setec Astronomy]

If they are such junk why bother keeping them?: :chuckle: :nervous2:

How did this turn into a "Scottwax must like Zaino" thread? Why does joe.p have to like Edge pads? There would be no need to drag out a bunch of PM's etc. if members could be allowed to have their own preferences. If I bought a brand of rice pudding and didn't like it, and some of you guys did, would you force me to like it, since you do? Would you force me to contact the manufacturer so they could offer to send me some more or change the flavor, or would you just let me throw it out and buy another brand?



When did we lose our rights here to like/dislike certain products, and do what we please with them?

 

[Setec Astronomy]

There's a difference between saying that a product didn't work for you and just plain slander.

:nixweiss Where is there slander? All I see in this thread is some opinions, and one guy getting poked in the eye for having one.

 

[Setec Astronomy]

I too pay for everything I own. My time is money and when I take the time to take pictures and right a lengthy review that is unbiased, that is payment for the products that I receive.

What does that mean? That you receive products for free, but you consider to have paid for them if you spend your time writing an "unbiased" review? I think you need to clarify that statment.

 

[justin30513]

What does that mean? That you receive products for free, but you consider to have paid for them if you spend your time writing an "unbiased" review? I think you need to clarify that statment.

I don't need to clarify anything. And it's "statement" not statment.



But yeah that's what I mean.



I wonder if movie reviewers have to pay to watch the movies that are under fire?



Hmmmmmmmmmmm........

 

[justin30513]

:nixweiss Where is there slander? All I see in this thread is some opinions, and one guy getting poked in the eye for having one.

He is saying that a product is bad and not giving a single reason why. Not to us or the owner of the company. He has done this on other sites and in numerous threads.



Where is validity in that opinion then?





I have received a ton of free products. One being a "certain" backplate that delamintated and cost me 435.00 in a repair in my month in business. That "certain" company has not responded to one email that I've sent. This is what prompted me to BUY my first EDGE2K system.

 

[Setec Astronomy]

I don't need to clarify anything. And it's "statement" not statment.



But yeah that's what I mean.

Oh, thanks for checking my "righting" [sic]. Thanks for clarifying that the products that you give an "unbiased" review of you receive for free.

 

[wannafbody]

How did this turn into a "Scottwax must like Zaino" thread? Why does joe.p have to like Edge pads? There would be no need to drag out a bunch of PM's etc. if members could be allowed to have their own preferences. If I bought a brand of rice pudding and didn't like it, and some of you guys did, would you force me to like it, since you do? Would you force me to contact the manufacturer so they could offer to send me some more or change the flavor, or would you just let me throw it out and buy another brand?



When did we lose our rights here to like/dislike certain products, and do what we please with them?

I think you missed something. JoeP seems to have an issue with the Edge pads. Yet he won't resolve the issue directly with Aaron. He slams the product on this board claiming it's a poor product. He's claiming that the pads are "abrasive" and damage paint. that is being interpretted as slander by some. Maybe it's a legitimate problem-maybe not. His PM's and posts seem to suggest otherwise. If the pads truly damage paint(which I highly doubt)he should be willing to send them to a third party who will test them and determine if they actually do damage paint. Don't drag Scott or anything irrelevant into this thread as that serves absolutely no purpose.

 

[imported_jgv]

Guess everything here is very clear right now, there's only one thing I don't understand what's Setec Astronomy position on the midle of this...the judge? :hmph: