Aurora40 said:I would assume that if they'd offered to ship him a replacement for free, Intel would have taken it (but maybe I'm wrong).
Can't speak for Intel, but I would not have had any interest in another spray nozzle if I was not happy with the first one. A store credit for some other product, yes. I fully agree that if a vendor goes out of their way to take care of this type of problem, the customer service benefit would have far outweighed the product cost. We also should keep in mind that vendors rely on the opinions of lots of people in selecting the items they sell. You may have noticed that sometimes there are widely different opinions about the same produts.

Charles
PS: Skip the nozzle, get the short piece of hose with the cheap shutoff valve,
