97F1504x4
New member
Ok so i spent a butt load of money on a customecover for the truck last year. No big deal the cover is extremely nice and is custom fit to my truck. So i decide about two weeks ago that i need some attaching points for bungee cords due to me living in a windy city and i need to secure the cover better. So i call Ca. car cover Co. and ask them if they can send me about 6 of their antenna grommets so i can make the attaching points myself. No problem they say give us you name and addy. So i do and ask how they would like me to pay and the reply is no charge. I said what about shipping No charge. Cool. So the parts arrive and i begin to install them and in the process am using a soldering iron to burn the holes in the cover so i get no fraying. So i get to the last hole and OOPPPPSSSSS I dropped the dam soldering iron. It touches the cover for not even a nano second and burns a huge freaking hole in it. Needless to say i am not happy.
So i call CCCCo. and tell them what happen and that i would also like to have the grommet reinforced like the lock area is. And ask if they can take care of this for me. No problem is their reply let's get you a RMA# and you can send it to us. So i ask them how much they are going to charge for this and the reply once again is NO CHARGE! I said wait a minute i burnt a whole in my cover and am asking you to also reinforce 6 spot for bungee cords and your telling me this is going to cost me nothing. The reply is Yes Sir. So I just had to post about their great customer service this company has. Now this was about two and half weeks ago. So i just got an email with a tracking number telling me the cover is already fixed and on it way back to me..
Anyway just wanted to pass along a company name with great Customer Service.
Richard
So i call CCCCo. and tell them what happen and that i would also like to have the grommet reinforced like the lock area is. And ask if they can take care of this for me. No problem is their reply let's get you a RMA# and you can send it to us. So i ask them how much they are going to charge for this and the reply once again is NO CHARGE! I said wait a minute i burnt a whole in my cover and am asking you to also reinforce 6 spot for bungee cords and your telling me this is going to cost me nothing. The reply is Yes Sir. So I just had to post about their great customer service this company has. Now this was about two and half weeks ago. So i just got an email with a tracking number telling me the cover is already fixed and on it way back to me..
Anyway just wanted to pass along a company name with great Customer Service.
Richard
