But it is a brand new car, it's flawless.

W

WillWashesCars

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"Car is brand new and only been washed by the dealership once."


 


Full write up coming later in the week from Xclusive Autoworks Inc, Long Island Mobile Detailing.
 
Noting that most people simply don't care....I will never understand why those who *do* care accept that rather than refusing delivery.  OK...some special-order cars might be hard to walk away from (in which case why didn't they take the requisite precautions?) but generally you can get another, *undamaged*, specimen and perhaps the experience will teach the dealer a lesson.  That perfect, thick/uncorrected clearcoat is one of the things you're paying new-car-money for.
 
So, you are suggesting that there is more to factor, than just having to fix the swirls. They have just degraded the total life length of your clear coat.


How dealerships can start off this contract on a bad foot is beyond me. Essentially, they devalued your purchase before you received it.


If this was a different industry, you would have gotten a discount. Too bad this is modus operandi.
 
WillianWallacesWashAndWax- Exactly- you're paying full price for diminished value!  Many of us can take a marred-up car and correct it, but when I pay for a new car that never-messed-with factory clearcoat thickness is definitely one of the things I'm buying.   Bad enough that there's always the chance of it being a "story car" with issues from long before the dealer got it.


 


I suspect dealerships bully customers into accepting such stuff on the rare occasions the buyer notices/cares.  When I've stood my ground on such matters the dealers always acted like they'd never had it happen before. 
 
I'm currently in the throes of a two step correction on my wife's black MB E550. It was purchased on 24 Feb 2014 with 130 miles on the clock.  Completely trashed.  I have been documenting the correction carefully and hope to earn my wings by posting a full writeup this weekend.
 
Gotta put "do not wash" in writing on the order form and stand your ground with it. The dealer needs to know as neurotic as you may be, you're serious about an absolutely flawless finish. Heck, when my my mother took delivery of her car I personally removed the Rapguard coating off it, not caring about the "audience" of dealer personel watching me do it.  9 years later, that car is still Autopian prestine :D
 
Dealing now with a customer who unfortunately let a Ford dealer talk them into permaplate. Applied by hacks. They've tried twice and driver's side is still swirled up. Taking care of it next Friday. Talked to the dealer about it, they basically pass it off as "well, we outsource our detailing". As if it isn't their responsibility to make sure whoever they turn customers cars over to are competent. Ugh. 
 
I bought a new car once and after inspecting the paint the Orange peel was horrendous along with couple deep scratches that were fresh. Told my salesman I didn't want it, there's another one on the lot that was 1,000 times better. He said let's go to body shop.

I humored him, off we went to body shop, body shop manager is like that's normal tried to explain what Orange peel was, I stopped him mid-sentence and said look I use to paint cars and I detail as well, so I know all about o.p., now let me ask you something would YOU buy this car as it is?

He just looked at me, then the sales man, then back at me, that's when I started to walk and salesman realized I was serious and changed his stance and went and got the "ok" to swap cars for me. Oh man they weren't happy and just thought I was a regular ol sucker off the street. Sorry for the long post lol
 
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