Broken Shaft
- Thread starter ellens2
- Start date
Old Pirate
AMG Classic Car Detailing
Where did you get it at? Try calling them or call Griots direct for repair or replacement.
ellens2
Member
I got it from Detailers Domain
Old Pirate
AMG Classic Car Detailing
Call Phil first and see if he can help you. If not able, then call Griots direct.
ellens2
Member
Thanks, I just checked his site and it appears he no longer carries Griot`s. So I`ll call Griot`s in the morning.
Old Pirate
AMG Classic Car Detailing
I hope they will help you in fixing or replacing the machine.
rlmccarty2000
Active member
I would assume they would replace it. Lifetime is lifetime.
fergnation
New member
I have been through 3 of them. Every instance was the shaft breaking. I keep taking them back and they keep replacing them. I`m lucky to have a warehouse local so I don`t even have to ship it.
WaxAddict
New member
Yeah me too. I shipped mine back to Griots (not the Washington location, Indiana or something) per the insert in the box. New one came in like 5 days.
Griots must have a huge supply of these.
Griots must have a huge supply of these.
ellens2
Member
Thanks everyone. I sent them an email today so hopefully they will replace.
Accumulator
Well-known member
Huh, thanks to all who posted about this! I`d heard of it happening with the PCs but never with the GG6. At least it appears that when a GG6 shaft breaks it doesn`t pose the dangers that it does with the PC.
ellens2
Member
Griots responded with a form for me to complete to send the defective unit back to them. They will then replace it with a new unit. So my only cost is return shipping which is definitely cheaper than buying a new unit. They said it will take them about a week to process the return.
Old Pirate
AMG Classic Car Detailing
Awesome to hear!
Accumulator
Well-known member
ellens2- Ah, good, glad they`re taking care of it.
ellens2
Member
Thought I`d follow up and let everyone know that I did receive a new replacement! I mailed the old broken unit back on 9/28 and received a new unit yesterday.
So approx 2 weeks total and $21.13 to mail. It included a 6" backer plate that I never had since I bought my old one with a 5" plate. Anyone need a 6" plate? It also came with a 1 ounce sample of their Poly Wax. I`ll have to wait a bit before I try that one someones car.
Great warranty service!
So approx 2 weeks total and $21.13 to mail. It included a 6" backer plate that I never had since I bought my old one with a 5" plate. Anyone need a 6" plate? It also came with a 1 ounce sample of their Poly Wax. I`ll have to wait a bit before I try that one someones car.
Great warranty service!
JustJesus
New member
Pretty cool. Thanks for the update
Accumulator
Well-known member
ellens2- Ah, glad it worked out OK, shipping charges notwithstanding.