Be careful with the UDM Ultimate Detailing Machine

[Glossy McGlosserton]

I have the UDM. Love it. Switch is easy to turn on, but not astonishingly so, and not noticeably more than other machines in the world. Great that David is working on a 'fix', even though I don't consider the machine 'broken'. I don't think he needs to apologize for the machine, and I think the 'outrage' about him not doing so is odd.

 

[ZoranC]

Here is a question to all of those that think issue should be dealt with in manner typical of Internet forum boards: This is a real world. Ask yourself whether arguments you offer would hold any strength in front of real world legal system (not forum groupies) over injury that could have been prevented if manufacturer sent out alert to consumers promptly. If answer is that they would not care about "logic" of the patrons at the "watering hole" then please notice your approach is not helping manufacturer, quite the opposite. I would say that actually bringing this issue up is what was in the best interest of manufacturer.

 

[ZoranC]

Switch is easy to turn on, but not astonishingly so, and not noticeably more than other machines in the world.

I have a feeling you haven't worked with many power tools beside UDM, if any at all.

I don't think he needs to apologize for the machine, and I think the 'outrage' about him not doing so is odd.

It is odd only if you missed the point. He doesn't need to apologize for the machine. However it would have been very courteous to offer at least "sorry" for the whack I got due to admitted issue. If you find that odd will you find it OK if I slam the door on your finger and no appology will be needed?

 

[DM101]

Lets talk legal terms. The manufacture knows he has a bad switch on a machine. He also knows it has/will/can hurt someone to a serious degree. (losing eye sight).... But the manufacture does not notify the owners of the machines. He does not recall or correct the problem. Notify the first step.....Simple It is called Negligence. Plain and simple.

 

[ZoranC]

Those that don't get it now probably never will. I think any further discussion is a waste of breath. I rest my case.

 

[Jngrbrdman]

As an interested party with some legal background I can tell you that not much would come out of any negligence lawsuit here. The manual clearly says you should unplug the machine before changing pads or backing plates. So the injury from whacking your finger was caused technically by misuse of the product. The lanugage of the manual covers their butt pretty well. That is why this isn't a matter that is requiring a recall. It is no different than when the 2007 model year car disappoints people and certian changes are made to the 2008 to correct it. David is fixing things that have caused complaints and he has recognized the potential for damage if the tool isn't handled carefully. It is my legal opinion that everything that needs to be done is being done. The UDM just requires more caution than the PC and based on the complaints that it shouldn't be that way there are changes being made. So let's not throw the negligence word around so casually here. That isn't really the case. Poor design? Yes. Criminal negligence? Certianly not.

 

[DM101]

Thanks for the input. Does the manual say to unplug the machine when you add polish to the pad due to a faulty switch which may turn on if you barely touch it? That is what happened to me. Polish in the eye, on the face, and all over my shirt.



Like ZoranC said above "Those that don't get it now probably never will. I think any further discussion is a waste of breath. I rest my case."

As an interested party with some legal background I can tell you that not much would come out of any negligence lawsuit here. The manual clearly says you should unplug the machine before changing pads or backing plates. So the injury from whacking your finger was caused technically by misuse of the product. The lanugage of the manual covers their butt pretty well. That is why this isn't a matter that is requiring a recall. It is no different than when the 2007 model year car disappoints people and certian changes are made to the 2008 to correct it. David is fixing things that have caused complaints and he has recognized the potential for damage if the tool isn't handled carefully. It is my legal opinion that everything that needs to be done is being done. The UDM just requires more caution than the PC and based on the complaints that it shouldn't be that way there are changes being made. So let's not throw the negligence word around so casually here. That isn't really the case. Poor design? Yes. Criminal negligence? Certianly not.

 

[Jngrbrdman]

Hey, don't think for a second that I don't get it. I was one of the first to point out that the switch comes on without any effort. I even made video of it and posted it here for David to review. I took video of the splatter this weekend when it turned on while applying product to the pad. I was covered in polish as well as another car in the garage. I agree that it is a poor design that should be fixed. However, the pads that I'm using came with instructions that indicated that you should wear safety glasses. I'd have to review the UDM manual again, but it would seem strange not to have it there as well. My acrobat is screwed up at home and I can't read .pdf files here. Anyway, as far as legal liability I think the things we are talking about here are moot points. There is no wrongdoing. It is just something that should probably be corrected before someone gets hurt by using it contrary to manufacturer suggestions (which a large number of people, including myself, will undoubtedly do).

 

[ZoranC]

As an interested party with some legal background I can tell you that not much would come out of any negligence lawsuit here. The manual clearly says you should unplug the machine before changing pads or backing plates. So the injury from whacking your finger was caused technically by misuse of the product. ... So let's not throw the negligence word around so casually here. That isn't really the case. Poor design? Yes. Criminal negligence? Certianly not.

I personally don't care as I am not pursuing one. I have said what I have to say.

 

[Jngrbrdman]

Then stop posting in the thread. :lol

 

[Paulie Walnuts]

Then stop posting in the thread. :lol

 

[15951]

I think most of us understand the concept of constructive criticism. Constructive criticism would have been mentioning the issue DIRECTLY TO THE VENDOR and then waiting for a response. It's not constructive to post to an internet web board, and then get pissed while waiting for the vendor to stumble upon your post. The vendor has a life. Go through the proper channels like you would if you purchased anything else.



Take a deep breath, contact the vendor directly for an anticipated resolution date, and move on. If you cannot/will not wait for a solution, then return the product. This seems like a very straight forward issue to me.

 

[ZoranC]

I think most of us understand the concept of constructive criticism. Constructive criticism would have been mentioning the issue DIRECTLY TO THE VENDOR and then waiting for a response. It's not constructive to post to an internet web board, and then get pissed while waiting for the vendor to stumble upon your post. The vendor has a life. Go through the proper channels like you would if you purchased anything else.



Take a deep breath, contact the vendor directly for an anticipated resolution date, and move on. If you cannot/will not wait for a solution, then return the product. This seems like a very straight forward issue to me.

I see you haven't been paying close enough attention not just not to realize what is the real subject here but also not to realize this is the manufacturer's board, and that manufacturer does discuss his product here, so we did bring it directly to the manufacturer. No comment.

 

[Jngrbrdman]

I think most of us understand the concept of constructive criticism. Constructive criticism would have been mentioning the issue DIRECTLY TO THE VENDOR and then waiting for a response. It's not constructive to post to an internet web board, and then get pissed while waiting for the vendor to stumble upon your post. The vendor has a life. Go through the proper channels like you would if you purchased anything else.



Take a deep breath, contact the vendor directly for an anticipated resolution date, and move on. If you cannot/will not wait for a solution, then return the product. This seems like a very straight forward issue to me.

The vendor is aware and has responded. That isn't good enough for the guy who is done with this thread though. I definitely think we are beating a dead horse here. I don't think anybody would feel that David was avoiding the issue if it were to be locked down. Since people are 'done with this thread' anyway, we might as well just let it die.

 

[15951]

I see you haven't been paying close enough attention not just not to realize what is the real subject here but also not to realize this is the manufacturer's board, and that manufacturer does discuss his product here, so we did bring it directly to the manufacturer. No comment.

Zoran, this is the Detailing Product Discussion board. Discussing products does not obligate the manufacturer to be here to answer to you. You know this...let's stop playing games.

 

[ZoranC]

Zoran, this is the Detailing Product Discussion board. Discussing products does not obligate the manufacturer to be here to answer to you. You know this...let's stop playing games.

Then by that same token manufacturer should not be answering to any question about this product on this board. Considering that he did and does, including answers on the issues and customer service (like conversing with owners whose units came in with flaws, or whose units cracked, etc), that means this board is obviously being used for customer service and product support and rest of it should be pretty straightforward logic, one would hope. If we should stop playing something we should stop playing excuses.



I too agree this thread has reached a point where it should be locked as, if it is to judge based on recent posts, it is highly unlikely any further posts will not be contributing anything, so mods, could you please?

 

[Deep Gloss Auto Salon]

Holy crap this is really getting out of hand here...



The mfg made a product that has a switch issue



The mfg is currently working to rectify the issue



If people followed the mfg's directions injury's will not occur



If customers are not happy with the product return it



Pretty simple to me... this thread has become rather pointless.



Frustrations have been voiced and noted by all.



I am not discounting ANYONES frustration, just stating the facts as I see them

 

[HeavyB]

Zoran,

In Soviet Russia UDM owns you!! lol



Cheers,

HeavyB

 

[ZoranC]

The mfg made a product that has a switch issue



The mfg is currently working to rectify the issue



If people followed the mfg's directions injury's will not occur



If customers are not happy with the product return it



Pretty simple to me... this thread has become rather pointless.

Exactly, it has become pointless, you are restating something that has been already said and dicussed, I do not see a point in that. That is why I said it should be closed.

 

[mbkintner]

As an interested party with some legal background I can tell you that not much would come out of any negligence lawsuit here. The manual clearly says you should unplug the machine before changing pads or backing plates. So the injury from whacking your finger was caused technically by misuse of the product. The lanugage of the manual covers their butt pretty well. That is why this isn't a matter that is requiring a recall. It is no different than when the 2007 model year car disappoints people and certian changes are made to the 2008 to correct it. David is fixing things that have caused complaints and he has recognized the potential for damage if the tool isn't handled carefully. It is my legal opinion that everything that needs to be done is being done. The UDM just requires more caution than the PC and based on the complaints that it shouldn't be that way there are changes being made. So let's not throw the negligence word around so casually here. That isn't really the case. Poor design? Yes. Criminal negligence? Certianly not.

Winner!

Those that don't get it now probably never will. I think any further discussion is a waste of breath. I rest my case.

I personally don't care as I am not pursuing one. I have said what I have to say.

I too agree this thread has reached a point where it should be locked as, if it is to judge based on recent posts, it is highly unlikely any further posts will not be contributing anything, so mods, could you please?

Exactly, it has become pointless, you are restating something that has been already said and dicussed, I do not see a point in that. That is why I said it should be closed.

It's okay if other people have a different opinion than you do. If you mean what you've said 4 times in the 5 posts since you "rested your case" then let it go. At some point everyone has to agree to disagree.



Mike (who will make no further posts to this thread)