Autopia Customer Care ( Wil l)

KBsToy said:
Will at Autopia fixed me up with a Griots G15 matching Griots price and I was able to use my reward points also.

Like in other posts about customer service it does matter and Will came thru :)
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G15 `s gone on Griots page. Lowered price on G12,G6 and G3
 
RZJZA80 said:
... hearing your situations I`m wondering if it`s just bad luck getting the wrong person on the line or what is going on over there.
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Heh heh, maybe you`ve just had unusually *good* luck!

But seriously, I`m so used to [crappy] CS and the general trend towards people being casually offensive that I`m still willing to basically shrug it off. For the most part- I sure don`t mind buying equivalent products from others if the price is right, which is a change from when I`d gladly pay a premium to support Richard`s endeavors. Eh, I get the feeling that "others" are basically running the show these days anyhow and GG won`t miss me if I completely jump ship.
 
Yeah I don’t think any of these companies we deal with will miss us if we jump ship hence the crappy CS.
 
KBs Toy- Well, they`re not pushing it the way they used to, maybe because they want the attention on the G9.

When I spoke with the guy about the BOSS15 vs. G9, he said the BOSS15 was geared towards Pros (which struck me as kinda odd, but that`s what he said).
 
Just a heads up if using gift certificates (purchase was at AG but just a heads up).

I cancelled an order during my Mckee’s gallons fiasco and on one on the existing products i requested free delivery.

The CS person said the couldnt match the free delivery promo that Autopia had because i used a promo code even though i told him pricing was same.

No problem, cancel my order. Wasn’t about the $5 as i was already feeling burned with the gallons being taken off my order. I felt the person was being condescending/short in emails but this could be me as we read things in the moment how we feel and may have not in anyway meant what person meant.

Kicker was refund was never put back on giftcard. Never emailed about credit.... nothing. Was this on purpose? Was guy being a jerk? I hope and assume not. Called today (ordered on 8th, cancelled 11th) and they apologized and said it would just be sitting thier as store credit. Thats fine but and CS person said their fault she was on vacation. Thing is she thought it was this past Thursday. It was the 11th.

Not impressed at all and long story short check your giftcard refunds as they seem not too.




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Accumulator said:
KBs Toy- Well, they`re not pushing it the way they used to, maybe because they want the attention on the G9.

When I spoke with the guy about the BOSS15 vs. G9, he said the BOSS15 was geared towards Pros (which struck me as kinda odd, but that`s what he said).
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Does seem odd, Maybe not a detailer at heart.
 
KBsToy said:
Does seem odd,...[that GG CS REp might be].. Maybe not a detailer at heart.
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That`d be too bad, if such businesses start hiring people who aren`t really into Detailing.

Not that I simply disregarded what he said about how the G9 and BOSS15 compare.

MAYBE, we Autopians are simply so off the deep end that even Reps at places like GG aren`t on our wavelength. I do remember how Mike Philips once suggested that my standards are unreasonably high for daily drivers...consider *him* saying that to a guy who`s discussing his regular year-round daily cars.
 
Don’t know about the phones but most reps at company store are pretty young. They are not detail savvy to start but they get pretty intensive training. Seen the younger griots son teaching a newbie how to polish.

Nice to know the family still puts their tome and effort into their business. Show them the right way.


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It could’ve been worse, he could’ve had an accent so thick you couldn’t understand him like many CS reps in other industries
 
Bill D said:
It could’ve been worse, he could’ve had an accent so thick you couldn’t understand him like many CS reps in other industries
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Accumulatorette taught English for Foreign Students, and even *she* can`t understand a lot of them :rolleyes:

I gather there are, uhm...different rules in play; native English speakers are supposed to pronounce other languages properly, but when it comes to how others pronounce English...well, [sarcasm]mustn`t be judgmental now huh?[/sarcasm]
 
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