Autogeek only shipping to CA via Fedex Now?

Um I was thinking the same thing. I know Pakshak is a great place to shop but I'd rather have my order in a couple of days rather than a couple of weeks. Plus I'd like to support someone here if I can.
 
Several years ago there was squat in Canada. Carcaresmart was the first, We started in 2004 and only intended to be a Klasse distributor. At that time Carcaresmart only had a few product lines, We then expanded and so did Carcaresmart. There was a streak of competitive pricing and constant expansion between us. Then 2020kustoms came in and now thedetailingshop. Between eShine, Carcaresmart, the detailingshop and 2020, even as a consumer I would not see any reason to shop in the USA. The Canadian dollar is strong which caused most companies to lower their prices (Including us). All the popular brands are in our homeland now and there are no longer huge delays to get new products. We are currently arranging to get the UDM and Menzerna which will bring us to 30 brands! Lastly, we have great beer!
 
kleraudio said:
You should definitely try calling them and at least finding out why they made the switch.



Jim
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Agreed. If you really want answers go to the source. Honestly, as a business owner, I hate coming online and seeing someone asking a question about my business, unless it is to me in my forums, because they could of just contacted me and got an accurate response right away. :)
 
I placed an order on Saturday. I'm still waiting for notification of shipping charges! Not impressed. $81 purchase...I hope shipping hasn't gone up like those above. :faint:
 
Well I've been talking to Jason @ Autogeek over the last week to get this all figured out, and it looks like I have. Here is the final deal on shipping.



Autogeek is using two shipping options. USPS (like normal) or new (Fed Ex). My understanding is that you have a choice which one to use. In the end, I was quoted a much lower shipping rate to go with USPS (which I did).



They have some new staff in the shipping department and this is where some of the confusion could have stemmed from. I hope that over the next couple weeks the hiccups get sorted out and things get a little smoother.



So the final verdict on this seems to be, to just double check which method you're getting quoted. I ended up being charged $40 on the shipping, which was what I was quoted on website.
 
mcnab said:
Well I put in an order to AG on Sat for roughly $150 worth of stuff, and then shipping ontop of that $30.



I got an email back from them this morning, letting me know a revised shipping quote. It was now going to be $72 (USD) to ship my order via Fedex International. I emailed them back politely, asking if there had been a mistake (As every order I've had for the last 2 years from AG has been via USPS). Apparently they are now shipping Canadian orders by Fedex now. Anyone else run into this issue? I've purchased thousands of dollars of stuff over the last couple years from AG, and never once had a complaint, they have had outstanding customer service, prices etc. I just ordered a very similar order 6 months ago, and it was only $29 for shipping.



Im seriously considering taking my business elsewhere now, Im just not prepared to pay that much for shipping on a $150 dollar order. I don't even have anything heavy in there. It's a pretty normal and light package.



Anyone else run into this issue at all? Im not sure what to do now :/
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Try talking to Danase and topoftheline.com. I do mean talk, be honest, tell them who you dealt with in the past and what happened.

Changeling.



PM sent you.
 
I got one of AutoGeek's sale advertisements in my email today and thought this info might be useful to some of our friends up north:



1/2 OFF Shipping Rates to Canada!



We have negotiated a special arrangement with USPS that allows us to cut shipping rates to Canada in half! We are implementing the new rates on Autogeek.net on a trial basis starting today. We are working diligently with the post office to make these new rates permanent for our Canadian customers. Visit Autogeek's shipping page for details.



Shipping Information
 
BMWWW said:
:ca



GTA-groupbuy anyone? :D
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I'm sure you'll find some members that would like to go in on it. There are some excellent products on sale, what are you thinking of getting?
 
I read that USPS can no longer shipped some chemicals and have some restrictions....? Dunno how far its true...?



Yes I was also wondering why I'm ordering lighter stuff from them and been charged higher shipping charges.....? I see that I'm not the only one now.... :sadwavey:



1st order 32 oz. - USD30.30 (USPS)

2nd order 24 oz. - USD36.99 (Fedex) Dimmed: 14x8x6 IN

3rd order 26 oz. - USD48.22 (Fedex) Dimmed: 8x8x8 IN



Also Fedex stated that the weight was 2.4 lbs. But AG charges me 3.2 lbs. worth of shipping charges....? What is going on? It looks like 1st order they give you eat some sweet candy, then later on they charge you extra.... Man, I really am puzzled..? 'sigh'....!? :confused:
 
Ben Kenobi said:
I'm sure you'll find some members that would like to go in on it. There are some excellent products on sale, what are you thinking of getting?
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Oh boy, you're really in it to get me in trouble aren't ya? :woohoo:



I'm at work right now, and I hope I'll forget about this tonight, so that I'll forget all about logging onto Autogeek, but I'll give you locals's a shout if I ever do find something. (which I will)



I think I'll return the favor and come to you for products this time... gotta keep that CC-statement CLEAN of detailing purchases if ya-know-what-I-mean? :bigups
 
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