Accumulator
Well-known member
Just a view from the other side of the fence- I've never had any problems with AG that were not resolved in a prompt and courteous manner.
AutoGeek! Dissappointing
- Thread starter imported_Automania1
- Start date
Swanicyouth
New member
Don't know. Never had any problem with AG and have placed about 25 orders or so in the past year. I bought a few things that broke and they always were replaced free of charge. The last defective item Nick gave me something 4x the price.
Then again, I rarely have an issue with any seller or business. I think a lot has to do with what you expect from them and how you approach them if an issue does arise. I realized a long time ago that if you give off negativity that's what you get back.
I'm not saying that is what happened here. But, I don't know how to explain the discrepancy in the customer service that was reported by the OP and what I've received.
The OP mentioned they shipped it to your "corporate office". Well, the only way they would have received that address is from you. When you check out at AG there is a billing address and a shipping address, you can make them the same or different. Also, I find it a little hard to believe you asked someone there (or at any business) for a copy of a statement and they said "we are too busy" to do it. I don't know, it just doesn't sound right.
Even if they shipped to one address in the past, and you filled out the checkout page incorrectly this time, you just expect them to keep shipping to the initial address because they have done it previously? How would they know to do that? Your mad because you had to pick it up because you gave them the wrong address? Who's fault is that? Are you angry at your own mistake?
Not sure.
Then again, I rarely have an issue with any seller or business. I think a lot has to do with what you expect from them and how you approach them if an issue does arise. I realized a long time ago that if you give off negativity that's what you get back.
I'm not saying that is what happened here. But, I don't know how to explain the discrepancy in the customer service that was reported by the OP and what I've received.
The OP mentioned they shipped it to your "corporate office". Well, the only way they would have received that address is from you. When you check out at AG there is a billing address and a shipping address, you can make them the same or different. Also, I find it a little hard to believe you asked someone there (or at any business) for a copy of a statement and they said "we are too busy" to do it. I don't know, it just doesn't sound right.
Even if they shipped to one address in the past, and you filled out the checkout page incorrectly this time, you just expect them to keep shipping to the initial address because they have done it previously? How would they know to do that? Your mad because you had to pick it up because you gave them the wrong address? Who's fault is that? Are you angry at your own mistake?
Not sure.
David Fermani
Forza Auto Salon
BigAl3 said:
Great comment Al. And that's why Autopians need to consider reaching out to the sponsors of our forum for their purchases when possible. These guys eat, sleep & breathe customer service.