Appauled at Zaino's service.
- Thread starter Aesop F1
- Start date
Anthony O.
New member
Most likely Sal wouldn't drop it but someone else would then it would be packaged as his then sold. :chuckle:
Cleaning Fool
New member
Breaking Zaino News!
Setec Astronomy
Well-known member
Setec Astronomy said:
UPDATE: Well, this is one of those shipments. Billing info received last Monday (a week ago), up until this morning, no more info. This morning it shows the package leaving the regional hub late last night, getting to my local UPS facility at 5AM, and now it's out on the truck for delivery. So no pickup or transit scans, or arrival scan here in NJ. Like I said, sometimes this stuff happens. Who knows where it was for the past week.
David Fermani
Forza Auto Salon
NSXTASY - do any of these dueced up packages get shipped out of Ace Duece, MI?
Anthony O.
New member
NSXTASY said:
I don't get it
Junebug
JAFO
Anthony, either Optimum has a special ingrediment - #2, or he's saying it's all rebranded CG stuff, I could be wrong - still waiting on UPS for my meds!
JaredPointer
COME AT ME BRO
Not that this is a complaint, but I ordered a small order early Thursday from the Zaino website where they said if ordered before a certain time the order would ship that day. According to their site and the map posted, it should have arrived Friday. However, I did not receive a tracking number until Friday, and according to the info on the shipper website it was not shipped until Friday. It arrived on Monday.
Again, not complaining just stating that I can see where the OP might have been a little disgruntled about not getting the package shipped when the website makes claims about same day shipping and such. In my case, three business days to arrive is quick enough.
Again, not complaining just stating that I can see where the OP might have been a little disgruntled about not getting the package shipped when the website makes claims about same day shipping and such. In my case, three business days to arrive is quick enough.
Setec Astronomy
Well-known member
I dunno, it still seems to me the reason no one can get a hold of Leo is that he went to work for Zaino...:rofl
Well, as long as we;re sharing personal anectdotes...
Last Wednesday, about 11:00 EDT, I placed a Zaino order. I also sent Sal Zaino an e-mail in which I asked him a couple of questions about his products.
Sal (or someone) replied to the e-mail within 30 minutes. I received the order two days later, on Friday.
I haven't ordered from them that many times (3 or 4), but this is representative of the service that I have received from them.
:nixweiss
Last Wednesday, about 11:00 EDT, I placed a Zaino order. I also sent Sal Zaino an e-mail in which I asked him a couple of questions about his products.
Sal (or someone) replied to the e-mail within 30 minutes. I received the order two days later, on Friday.
I haven't ordered from them that many times (3 or 4), but this is representative of the service that I have received from them.
:nixweiss
wannafbody
wannafbody
Setec Astronomy said:
I think Leo forgot to send some towels to the made men and ended up in cement shoes.
mikeinaustin
New member
i have ordered from zaino's website many, many times. their products have always arrived extremely quickly.
just a note conversing with "sal zaino" via email - 99% you aren't. responses are sent from his employees using his name. sometimes they don't even show minimal product knowledge. actually, some of the responses i have gotten back from "sal" show NO product knowledge.
that said, their products are great and there delivery has always been great for me.
just a note conversing with "sal zaino" via email - 99% you aren't. responses are sent from his employees using his name. sometimes they don't even show minimal product knowledge. actually, some of the responses i have gotten back from "sal" show NO product knowledge.
that said, their products are great and there delivery has always been great for me.
wannafbody
wannafbody
Scottwax said:
But do you know where Dr G buys his polymers and silicone fluid- Warner Chemical?
Not sure I can add to this thread but I'll try 
I worked for UPS for over a year when I was younger and there are some things to consider.
1) the brown truck that picks up and scans your package doesn't drive to the delivery location and drop it off.
2) the brown trucks all come to a major hub where
3) millions (okay probably thousands and thousands on each evening) of packages then get re-directed into tractor trailers (or on a plane at the airport) to the city of final destination
4) do boxes go on the wrong truck or plane- YES, to Texas? SURE, all the time? NO but it does happen (no matter what the label says)
Do we know that's what happened here? No- but Zaino could probably deliver the tracking of the package that went awry so you could see if the label was wrong or not (a scan of the package label). At this point, it sounds like this is more than over. Sorry it happened for you and your customer. If you like the Zaino products at least you didn't get stuck with the $9 shipping charge while disappointing a customer (trying to find the positive here). You may be able to upcharge a few dollars with future customers since (my experience only) Zaino does last longer than most of the sealants I've tried (5-6 months of durability versus 1-2). If you don't like the Zaino- you can always sell or trade it on here. (again trying to focus on the positive since what's done is done)
I worked for UPS for over a year when I was younger and there are some things to consider.
1) the brown truck that picks up and scans your package doesn't drive to the delivery location and drop it off.
2) the brown trucks all come to a major hub where
3) millions (okay probably thousands and thousands on each evening) of packages then get re-directed into tractor trailers (or on a plane at the airport) to the city of final destination
4) do boxes go on the wrong truck or plane- YES, to Texas? SURE, all the time? NO but it does happen (no matter what the label says)
Do we know that's what happened here? No- but Zaino could probably deliver the tracking of the package that went awry so you could see if the label was wrong or not (a scan of the package label). At this point, it sounds like this is more than over. Sorry it happened for you and your customer. If you like the Zaino products at least you didn't get stuck with the $9 shipping charge while disappointing a customer (trying to find the positive here). You may be able to upcharge a few dollars with future customers since (my experience only) Zaino does last longer than most of the sealants I've tried (5-6 months of durability versus 1-2). If you don't like the Zaino- you can always sell or trade it on here. (again trying to focus on the positive since what's done is done)
I can't believe this thread is still going. Based no all of the information given, I don't see how you can blame this on UPS. If the package was really routed to Texas, there should have been some scan history showing that. While they're not perfect, UPS is one of the best run operations in the history of the world. The operational expertise it takes to move millions of packages all over the world, on-time, 99.9% of the time, is almost unfathomable.
Is it possible that UPS committed two seperate screw ups on the same package (sent it to Texas AND lost the scan history)? I guess it's possible, but based on the information given, and some of the other anecdotes posted in this thread, I would say that it's a thousand times more likely that Zaino simply didn't ship the package on time. So without any additional evidence, that's the conclusion that I've come to.
Now, is that a HUGE deal? Not really. Do companies make shipping screw ups every single day? Yup. Is it a common, easily fixable problem? Sure.
The right thing to do would have been to admit the mistake, apologize, refund the shipping charge, and then re-ship new product via overnight delivery to satisfy the customer. Then worry about getting the first package back from UPS. Instead, it seems, Zaino did NOT admit fault, and they only did the minimum required to correct the situation (refund shipping charges). Furthermore, they passed the blame onto UPS without any supporting evidence. That's just not cool, and it IS appalling.
Screw ups happen. It's part of life and business. Anybody can have great customer service when things go perfectly. It's when things go awry that the TRULY great customer service shows itself. In my opinion, denying responsibility, shifting blame, and only doing the minimum corrective effort does NOT constitute great customer service.
Is it possible that UPS committed two seperate screw ups on the same package (sent it to Texas AND lost the scan history)? I guess it's possible, but based on the information given, and some of the other anecdotes posted in this thread, I would say that it's a thousand times more likely that Zaino simply didn't ship the package on time. So without any additional evidence, that's the conclusion that I've come to.
Now, is that a HUGE deal? Not really. Do companies make shipping screw ups every single day? Yup. Is it a common, easily fixable problem? Sure.
The right thing to do would have been to admit the mistake, apologize, refund the shipping charge, and then re-ship new product via overnight delivery to satisfy the customer. Then worry about getting the first package back from UPS. Instead, it seems, Zaino did NOT admit fault, and they only did the minimum required to correct the situation (refund shipping charges). Furthermore, they passed the blame onto UPS without any supporting evidence. That's just not cool, and it IS appalling.
Screw ups happen. It's part of life and business. Anybody can have great customer service when things go perfectly. It's when things go awry that the TRULY great customer service shows itself. In my opinion, denying responsibility, shifting blame, and only doing the minimum corrective effort does NOT constitute great customer service.