Accutire Talking Programmable Tire Gauge from AutoGeek

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DM101

New member
First off I don't know where to put this thread. So move as needed. I called AutoGeek to place a order. Detailing supplys and a Accutire Talking Programmable Tire Gauge.



Accutire Talking Programmable Tire Gauge English y Espanol!



I ask them do you match prices. The salesman said yes. So I told him I found it here.



Amazon.com: Accutire MS-4445B Programmable Talking Tire Gauge with Lighted Tip and Storage Case: Automotive



The sales promptly told me there was no way he could sale it at that price because it was below their cost. He said if I could get it at that cost jump on it. Well I was shocked because I done hundreds of dollars with the. The salesman was bordering on being rude. So I should have canceled my order but I did not.



So price matching is not really price matching. Now I have learned a new lesson.
 
You know, AutoGeek isn't exactly Wal-Mart or Home Depot. Do they have an "official" price matching policy? Sounds like an off the cuff remark on the part of the salesperson that backfired. I'd bet if the competing price had been from more of a normal competitor for AG they would have met it, but who knows what goes on with that Amazon crap...I personally hate they way Amazon simply brokers for umpty-zillion other sellers (in comparison to the way they worked when they started out).
 
WilliamHBonney said:
Part of the reason I dont order from them anymore, their wonderful customer service.
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Well, I also have had bad experiences with AG, but I seem to be in the minority. Not that every experience has been bad, but the ones that have been there was just no reason for.
 
Well I just got a call from AG. I had ordered some polycharger. They had the H2O but not the CH2. I told them to cancel the order and give me a refund. Not good.
 
Why not good ? Retailers of any kind will run out of stock on items. It happens..



It takes money to develop and have a POS system that talks from the frontend to the backend to multiple/different databases to confirm stock availability, versus PO's, etc.

That cost will be also have to be absorbed somewhere. I find the current AG has a good enough selection & pricepoint that I order a majority of my stuff from, if they have it. Towels I prefer fluffy max and Pakshaks though.



And Walmart/Amazon/Target has a much higher purchasing power if not buyer market share so I'm sure they can order more and order it at a better price - possibly better than AG's cost.



FWIW, Autogeek's customer service has always done me right, even after a post sale which is when it counts.
 
Because it was listed on their web site as being in stock. You don't think a company the size of AutoGeek should have a system that checks inventory? It doesn't take much to have a system to check. If a po dunk auto parts store can have one they certainly should have one. Heck, I have spent enough money with them to pay for it.



Then them telling me tell match prices on the above. Then refusing to do so. And states "If you can get it for that price you need to jump on it."



Well thats funny it came in today.



chefwong said:
Why not good ? Retailers of any kind will run out of stock on items. It happens..



It takes money to develop and have a POS system that talks from the frontend to the backend to multiple/different databases to confirm stock availability, versus PO's, etc.

That cost will be also have to be absorbed somewhere. I find the current AG has a good enough selection & pricepoint that I order a majority of my stuff from, if they have it. Towels I prefer fluffy max and Pakshaks though.



And Walmart/Amazon/Target has a much higher purchasing power if not buyer market share so I'm sure they can order more and order it at a better price - possibly better than AG's cost.



FWIW, Autogeek's customer service has always done me right, even after a post sale which is when it counts.
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I don't know what the big deal is with this. You think AG should sell you something at a loss just because you have spent a lot of money with them in the past? That doesn't sound like a very fair business relationship. BTW, I think you can buy those Accutire gages at Sears. And just because you have a system that "checks inventory" doesn't mean the inventory is accurate. Mis-picks, etc. will inevitibly result in some errors.
 
Thank you for bringing this to our attention, please call me or email me with your order information and we will honor the PRICE MATCH.
 
That's a pretty fair offer from AG. Most places wouldn't have bothered to come here and post it. FWIW, I don't understand why people don't try the available routes with the company first BEFORE airing their "problems" on a public message board. Nine out of ten times the issue can be resolved.
 
Personally, I like to hear bad stuff about places. A lot of times it means they actually get enough business for people to complain. You always hear the bad about places that do a lot of business, as there will always be outlying issues. People rarely take the time to post up about small, no-name places that did them wrong because they often think it's not on a large enough scale (aka, they don't do enough business) to merit a shout. If I were a business, I'd be glad in any news about me.
 
BuffMe said:
Personally, I like to hear bad stuff about places. A lot of times it means they actually get enough business for people to complain. You always hear the bad about places that do a lot of business, as there will always be outlying issues. People rarely take the time to post up about small, no-name places that did them wrong because they often think it's not on a large enough scale (aka, they don't do enough business) to merit a shout. If I were a business, I'd be glad in any news about me.
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Don't really understand your logic, but...



Say I shop at AG all the time, with good results. No problems. Then I try to order a $15 item, have one little snafu. Instead of maybe trying to speak to a manager during the same telephone call, I instead get huffed up and go make a post on a public forum. Forget all the times they've done right by me and all, let me go slam them in public.



What's the point and what do you accomplish? I can understand airing it out after a failed attempt at trying to speak to a manager or trying to work it out with the company, but why would it be the first resort to post an internet-tantrum for all to see?



Maybe I'm way off base...
 
I always get fantastic service from AG. I'm failing to see what the big deal is here. You called them and asked them to price match, the price you gave them was below their cost, and they told you to jump on it if you could buy it at the lower price. That sounds like good advice to me, not bad service. Just because they price match doesn't mean they're required to take a loss.



I think people get irrational pretty quickly. Try putting yourself in their place, and ask yourself if you'd sell something for a loss. If you want boutique service, then pay for it. Don't ask for boutique service at big-box prices and expect a good outcome.
 
JaredPointer said:
Don't really understand your logic, but...



Say I shop at AG all the time, with good results. No problems. Then I try to order a $15 item, have one little snafu. Instead of maybe trying to speak to a manager during the same telephone call, I instead get huffed up and go make a post on a public forum. Forget all the times they've done right by me and all, let me go slam them in public.



What's the point and what do you accomplish? I can understand airing it out after a failed attempt at trying to speak to a manager or trying to work it out with the company, but why would it be the first resort to post an internet-tantrum for all to see?



Maybe I'm way off base...
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The point is, a lot of high volume business places tend to get more voiced complaints than someone who does less business. I would consider it more of a flattery that people would care to take the time to voice it, rather than figuring I wasn't important enough as a business to make their opinions heard.
 
It's the way it was handled. After they said they would match prices and I told him the site, he says "you need to jump on it. Thats below my cost."" I was shocked. The person I talked to was not just a phone clerk. He had my account up on his computer, so he can see the hunreds of dollars I have spent. He was very stearn. Whats $10.00 to them??? I just wanted to order all my stuff from the same place and be treated professionally. It just left a bad taste in my mouth. No respect for the customer.



By no means it was a "internet tantrum"



Autogeek has contacted me and is going to credit me the difference.



JaredPointer said:
Don't really understand your logic, but...



Say I shop at AG all the time, with good results. No problems. Then I try to order a $15 item, have one little snafu. Instead of maybe trying to speak to a manager during the same telephone call, I instead get huffed up and go make a post on a public forum. Forget all the times they've done right by me and all, let me go slam them in public.



What's the point and what do you accomplish? I can understand airing it out after a failed attempt at trying to speak to a manager or trying to work it out with the company, but why would it be the first resort to post an internet-tantrum for all to see?



Maybe I'm way off base...
Click to expand...
 
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