The "Really ?!?!?!?!" Thread

BMW
The ultimate MPG machine !!!!!!

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Customer: (on the phone) "I was referred to you by XXXXXX. What are your prices?"

Me: "It really depends on what you are looking for. My prices start at $$$$ for a full detail."

Customer: "Wow! Such-and-such place only charges $$ for a full detail."

Me: "When you asked XXXXXX for a referral for a detailer did you ask him for a good detailer or a cheap detailer?"

Customer: "A good one."

Me: "Okay. I have openings for the week after next. Would you like to set an appointment?"

Customer: "You don't have anything in the next couple of days? Such-and-such place can do it tomorrow."

Me: "So would you like to set an appointment for 2 weeks from now for me to fix their detail?"

:wall. .:wall. .:wall. .:wall. .:wall. .:wall. .:wall. .:wall. .:wall. .:wall. .:wall

In my head: "Well, yeah. When you spend 2-3 hours per car you can do 3-4 per day, and even more when you have minimum wage employees doing the work. Don't ask for a good detailer when what you really want is a cheap or fast detailer. They are mutually exclusive concepts. If you start your Google search with cheap or fast my name won't come up."

Been there, done/fixed that...
 
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