UPDATE: I've been keeping an eye on Connect accounts and it looks like it takes the system one day for the double points to resolve on the customer side, after the double points have been applied. If your order has shipped, the double points should show in your account one day after it has shipped at the latest (since your order can't ship until the points have been doubled). This will be a good gauge to check if your points have doubled.
So if you placed an order on Saturday night, and your order shipped on Tuesday (expedited of course
) then you won't see the points in your account until Wednesday at the latest.
This is just a worst case scenario since most Connect orders ship the same day.
Of course if you want to make sure the double points have been applied to your account before your order has shipped to plan your next purchase, just send me a PM, email or give us a call and we can verify on our end.
So that explains it. Figured you might be just a tad busy after all these outstanding sales. Great job by the way!
Yep once one part of the process gets backed up, it can delay everything else. But no worries since with a Connect account, you get your order in 3 business days. So even if we don't see your order until a day after it was placed, we'll expedite it so you don't feel any of the effects of the delay. And thanks, the entire team at PBMG has been amazing. Testing a retail process doesn't get any more brutal than on Black Friday/Cyber Monday weekend, and so far so good
