Why is your optimum chunky - I have the answer

GregCavi

GregCavi

Pinnacle Detailing Owner
Hello everyone,

I contacted David at Optimum after a tough night of detailing with the optimum polish. I couldnt get any polish out of the bottle, and the consistency was that of cottage cheese, even when shaken.

The helpful, and very prompt email he sent back to me is as follows:

David of Optimum Polish said:
Greg,

Thank you for your email and the detailed description of the problems you
have encountered with the Optimum Polish. We are extremely concerned with
our products' quality and performance and we have been working on this issue
for the past several weeks to pinpoint the problem and to fully eradicate it
altogether. The problem is not the formula since as you have experienced it
with your second bottle it is very smooth when it is properly made. What was
causing the inconsistency was the manufacturing process where there existed
pockets of low mixing on the outer edges of the tank. The particles then
clogged the fine nozzle and required extra effort to dispense. The product
still works the same, however, it may require transferring it to a different
bottle with a larger nozzle.

For the inventory we had, we mixed each bottle with a special hand mixer and
checked every bottle before shipping them to our partner distributors.
Therefore, any product that is out there was tested and was creamy and
smooth.

We have invested in new mixing equipment that fully turn over the polish in
the tank before it is filled. This will remove any possibility of having
low/no mixing areas in the tank. While we are out of stock of Polish at this
time, we will not manufacture any Polish till we have the new mixing
equipment installed and fully tested before making more product. Therefore,
the product will be very smooth and consistent every time. In the meantime,
we appreciate if you try transferring your existing product to a bottle that
has a larger opening. Thanks again for your help.

Best Regards,
David Ghodoussi, CEO
Optimum Polymer Technologies, Inc.
Click to expand...

I know others have wondered about the polish and have had the same frustration I have had. So i guess it will take some time until we can snag a good bottle again.

Greg
 
Awesome! I love OP/OC but I stopped using them and went back to Menzerna becuase of the problems with getting polish out of the bottle.
 
DARKSTI said:
Awesome! I love OP/OC but I stopped using them and went back to Menzerna becuase of the problems with getting polish out of the bottle.
Click to expand...

I was going to change over to IP, but I think I will hold out for a bit.

Greg
 
GregCavi said:
I was going to change over to IP, but I think I will hold out for a bit.

Greg
Click to expand...
Greg IP is an great product. You can almost finish up every time and go to your LSP.
 
It's nice that he took the time to reply but at the very least he should replace it. After all in a sense his product is defective. It doesn't work with the container as supplied. Maybe he will once he's able to make more of it.
 
Thanks Greg. I've been having a hard time with mine too. I guess I will put it in a diffrent container. Yes, it is nice that he took the time to respond to your question.
 
GearHead_1 said:
It's nice that he took the time to reply but at the very least he should replace it. After all in a sense his product is defective. It .
Click to expand...
I totaly agree.There are many people out there with the old batch and all of them are complainig. I wouldn't want to detail a car for 4-6 hrs
and deal with a bad batch of polish that i can't squeeze through the bottle.

Aron from Edge pads replaced all the adapters from those who wanted an exchange.
 
GearHead_1 said:
It's nice that he took the time to reply but at the very least he should replace it. After all in a sense his product is defective. It doesn't work with the container as supplied. Maybe he will once he's able to make more of it.
Click to expand...

I'm thinking along the same lines. However, as far as it being "nice that he took the time to reply"...baloney! It his company, his product and thus his job, his obligation to respond in a quick, courteous, and helpful manner.

Furthermore even from his description of the problem, that is a description of a defective product to me. I would expect him to pay to have the product returned with a full refund or with an exchange for a product which meets the physical criteria he describes. If that is not what transpires, I will be disinclined to purchase any of his polishes. Do keep us updated.
 
very good points on the returns guys. Lets discuss it a little more and then I might bring up the idea to David. It does seem like good business practice to replace a faulty product.

Greg
 
I agree that they should be replaced because what if Joe Smoe bough some and it had a chunky bottle that resulted in a bad experience. He probably wouldn't know the reasoning for the problem and simple wouldn't buy that product again. Now if Optimum acknoledges the problem and offers replacement, then IMO that'll offset the issue in the beginning and will result in repeat business.

What happens if you are baking a cake and don't mix it enough so the ingredients are still on the edge of the bowl and wasn't mixed all of the way? Well I don't know what it would be but I fairly sure that the cake won't be the same as a properly mixed cake....

I had a bad bottle of a Mothers polish and they sent me a replacement, no cost to me, no questions asked. This type of stuff pays off.

I don't have a bad OP, yet, but if I did I would think that Optimum would offer more help than "transferring your existing product to a bottle that
has a larger opening" At least they could supply a bottle.

OK, I am glad that Optimum knows about the problem, knows the cause and doing somthing about it but maybe they could do more for the customer?
 
UPDATE:

An email I recieve from David reads:

David said:
Greg,

As I mentioned to you, the formula works the same and the fine cap nozzle is
causing the dispensing problems. We will be offering replacement caps with a
wider nozzle to resolve any dispensing issue that people might have. If you
would email me your mailing address, I will send you one as soon as we have
them in stock. Thank you.

Best Regards,
David Ghodoussi, CEO
Optimum Polymer Technologies, Inc.
Click to expand...

Greg
 
GregCavi said:
UPDATE:

An email I recieve from David reads:



Greg
Click to expand...
can any one tell me if there was a problem dispencing OPT Polish before people where having problems with the clumpiness? Is it the polish or the dispenser cap..
 
That's a real confidence builder. Somehow I think he's missing not only the point but an opportunity. The fact that he's being so conservative with his proposed fix makes one wonder how many thousands of these must have went out?
 
joe.p said:
can any one tell me if there was a problem dispencing OPT Polish before people where having problems with the clumpiness? Is it the polish or the dispenser cap..
Click to expand...

Originally Posted by David, owner of Optimum
Greg,
As I mentioned to you, the formula works the same and the fine cap nozzle is causing the dispensing problems. We will be offering replacement caps with a wider nozzle to resolve any dispensing issue that people might have.

Looks like the owner of Optimum is saying it's the nozzle.
 
pogo123 said:
Originally Posted by David, owner of Optimum
Greg,
As I mentioned to you, the formula works the same and the fine cap nozzle is causing the dispensing problems. We will be offering replacement caps with a wider nozzle to resolve any dispensing issue that people might have.

Looks like the owner of Optimum is saying it's the nozzle.
Click to expand...

But the plain fact is that it is both. Let me lay out the problems i have had.

1st bottle - Slight clumpiness cloging the cap. It eventually got better and was fine, I did have to poke a pin through the top alot though.

2nd bottle - perfect despensing and consistency

3rd bottle - cottage cheese consistency regardless of how long/hard you shake. Clogs the nozzle. The cap on this would have to be at least 1/8-1/4" to accomodate the clumps in that bottle.

Greg
 
pogo123 said:
Originally Posted by David, owner of Optimum
Greg,
As I mentioned to you, the formula works the same and the fine cap nozzle is causing the dispensing problems. We will be offering replacement caps with a wider nozzle to resolve any dispensing issue that people might have.

Looks like the owner of Optimum is saying it's the nozzle.
Click to expand...
Those where comments made by the supplier not by enthusiast all over this and other forums who where having problems with opt polish.I don't have this polish, buy the time i was to make a purchase there where people having the same problems as Greg..

Greg,Thank you for the clarification.
 
So we can email David for a replacement nozzle for bad Optimum Polish bottles that seem either chunky or hard to push out?

Lot's of fuss over this.
 
The Woob said:
So we can email David for a replacement nozzle for bad Optimum Polish bottles that seem either chunky or hard to push out?

Lot's of fuss over this.
Click to expand...

Yes email him your mailing address. I honestly dont know if it is going to work all that well. Like I said the consistency I have is cottage cheese...

Greg
 
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