What have we learned?

[Mr. Gloss]

Don't jump to conclusions until the facts are in.

In August, 2009, the improper installation of an all-weather floor mat from an SUV into a loaner Lexus sedan by a dealer led to the vehicle's accelerator getting stuck, causing a tragic, fatal accident and launching the most challenging crisis in Toyota's history. This iconic company, synonymous with safety and quality, was vilified by the American press, the government, and expert witnesses to plaintiff lawyers. Details usually unworthy of public attention, such as internal memos disagreeing over public relations strategy, became smoking guns that convinced the press and the public that Toyota vehicles had electronic problems causing runaway vehicles — and that the company was hiding this from the public.

Most often when companies are vilified on forums, seldom do they get an apology.

Toyota's Recall Crisis: What Have We Learned? - Jeffrey Liker - The Conversation - Harvard Business Review

I'm not a Toyota owner or fan, but I believe in fair treatment.

 

[Bunky]

Lawyers win no matter what.