tdekany said:
state farm - excellent service.
I've had a very different experience. My parents were with SF the whole time I was growing up, so naturally I went with them as well, at least at first.
After getting burned by SF a couple times, I've vowed to keep my distance. First case, in 1985, was attending college out of state in a state that allowed no-fault insurance. Got rear-ended by a fellow SF policy holder while I was sitting at a red light and SF would only allow me inferior no-fault coverage for accident in spite of the fact I had a "normal", non-no-fault policy. The other guy was 87 and it was his 5th at-fault accident that month. Police said they were finally gonna take action against his license. I still have arthritis in my neck from that one.
Second case, about 1998, had SF renter's policy and made a claim for $800 for surge damage to my computer. They paid, then 18 months the SF state underwriter wrote to tell me I was "non-renewed" because I'd made a previous claim. Checked around and confirmed they were dropping all customers who had the gall to actually expect to use the coverage they were paying for, even for a single, fairly small and valid claim. Since I was dropped by them, no one else would accept me as anything but a high-risk customer with outrageous rates and many exclusions. Less than 2 years later had a loss of several thousand dollars due to flooding that my ex-SF agent confirmed would have been covered if I'd still had a policy.
Right now my car's in the body shop for storm damage that's being covered by Farm Brureau of Missouri and they've been very fair with me. Here's a pic of virtually all the damage. Just a couple small dents on the top of the door and a couple barely noticable dings on the edge of the roof. There was also a little pinhole-sized ding in the door molding.
http://i40.photobucket.com/albums/e222/velobard/DentsOnRoof-Door.jpg
I faxed in estimates for over $2800 and emailed these two pics and I had a check in the mail within 2 days minus my $100 deductible. After the car went in the shop and I already had the first check I called about a scuff in the rubber molding around the rear window.
http://i40.photobucket.com/albums/e222/velobard/ScrapesOnRoof.jpg
The next day they mailed a check for $350 for an appearance allowance and I received it the following day. The molding comes with the back window and would have cost $700 to replace and they would have replaced it if I'd asked, but I opted for the cash. I also received an assurance from the adjuster they will not have a body shop install non-OEM parts.
They've definitely treated me right. I plan on sticking with FB. They're considerable less expensive than my previous company and have given outstanding service. BTW, I also made a claim just this past spring when I had damage to the rear of the car from an accident and the service was just as good then. I imagine if I hunted around long enough I'd find a company that cost less, but they've proven they're very fair on rates, plus that there's a lot more to insurance than just cheap rates up front.