Visiting the dealer's for service
- Thread starter boywonder
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TortoiseAWD
New member
<blockquote class='ipsBlockquote' >
<em class='bbc'>Originally posted by PrinzII [/i]
<strong class='bbc'>...what kind of body wash can I use to strip it off? This weekend, I plan to totally strip the Klasse off and reapply it (right after I do multiple applications of SMR). I am interested in the P21s Bodywork Shampoo but if you can suggest others, let me know. [/b]</blockquote>Hi-Temp makes a wash solution that will remove wax and polymers . . . here's a link to the product instructions on their website. I believe it's available online from TOL, but I bought it locally (Hi-Temp is lcoated in Omaha) for $11/gallon (since the quarts are $5/each, the gallon is a <strong class='bbc'>much[/b] better deal). The stuff is easy enough to use (just use as a carwash solution), but plan to rinse very thoroughly, as it makes gobs of suds in the 1:1 mix that's used to strip polymers.
Tort
<em class='bbc'>Originally posted by PrinzII [/i]
<strong class='bbc'>...what kind of body wash can I use to strip it off? This weekend, I plan to totally strip the Klasse off and reapply it (right after I do multiple applications of SMR). I am interested in the P21s Bodywork Shampoo but if you can suggest others, let me know. [/b]</blockquote>Hi-Temp makes a wash solution that will remove wax and polymers . . . here's a link to the product instructions on their website. I believe it's available online from TOL, but I bought it locally (Hi-Temp is lcoated in Omaha) for $11/gallon (since the quarts are $5/each, the gallon is a <strong class='bbc'>much[/b] better deal). The stuff is easy enough to use (just use as a carwash solution), but plan to rinse very thoroughly, as it makes gobs of suds in the 1:1 mix that's used to strip polymers.
Tort
Brad B
New member
The application of SMR by itself will remove all waxes and sealants.
<blockquote class='ipsBlockquote' >
<em class='bbc'>Originally posted by ShowroomLincoln [/i]
<strong class='bbc'>Brad is correct about the SMR. And, if you are going to redo the Klasse anyway, the AIO will strip all the layers of SG and AIO. So you dont really need to strip off all the Klasse before you SMR or AIO. Just SMR where needed, and the AIO will strip the rest.
Good Luck!! [/b]</blockquote>
Honestly, I am going to do the whole car. Not a section. I want to get rid of as many swirls as I can before doing the AIOx2 and SGx3
<em class='bbc'>Originally posted by ShowroomLincoln [/i]
<strong class='bbc'>Brad is correct about the SMR. And, if you are going to redo the Klasse anyway, the AIO will strip all the layers of SG and AIO. So you dont really need to strip off all the Klasse before you SMR or AIO. Just SMR where needed, and the AIO will strip the rest.
Good Luck!! [/b]</blockquote>
Honestly, I am going to do the whole car. Not a section. I want to get rid of as many swirls as I can before doing the AIOx2 and SGx3
Why spend all the effort getting rid of all swirls with winter about to hit Chicago? I realize most of us are fanatics, but unless you can miraculously somehow keep it clean, the salt will cover the swirls within 5 mins of driving. Getting rid of swirls means getting rid of some clearcoat. I'd keep the clearcoat for the winter abuse in that area.
imported_TLMitchell
New member
Someoneoranother (izzat a word) started a thread a while back about experiences at the dealers and a mixed bag of tales ensued. I just had an experience that put a smile on my face.
The water pump was acting flaky in the GMC Sierra so I dropped it at my friendly, local Chevy dealer's for a look-see. I use these guys because the service personel treat me right and dropping off after a midnight shift gets me a ride home to sleep instead of sitting around a waiting room reading old magazines that the dentist's office rejected as too old. Since I'm a 'while-we're-in-there' kinda guy I decided to have 'em load test the battery as it's been in service for 6 1/2 years. I'd rather take preemptive measures than go beggin for jumper cables on a cold, snowy day.
The water pump and thermostat got replaced as well as the battery. Good thing they lightened my wallet, I was wondering what I was going to do with that pesky IRS refund. Ya just don't want to let money pile up on you. :money: :angel: :money: The interesting part of the tale was what the Service Mangler mentioned when I picked up the truck.
I've got this theory that sometimes works, sometimes doesn't... I figure if the truck is pristine the guy working on it may surmise that I'm a particular, detail-oriented type of guy. It's obvious this goes unnoticed when I find grease on the steering wheel or scuff marks on the front fender where someone was leaning over it without a fender-bib.
Raising the hood and looking things over I expected to find smudges and fingerprints on the plastic bits as well as paw marks on the otherwise clean & shiny battery cables. Not so much as a mark. Matter of fact, it just may have been a little cleaner than when I dropped it off.
The SM sez that the guy was working while the guy in the next bay was prepping a new truck for delivery. With both hoods up he hears the tech working on mine say "HOLY COW"! Then he proceeds to compare my engine bay with the new one and asks the prep guy which one he thinks is cleaner. It was reportedly a tie. :biggrin:
So after the work is done the tech goes to find the "detailer" and borrows some MFs and QD and wipes down everything he touched and most likely much he hadn't. When he parked the truck outside he wiped off the pedals and even pulled their paper mat out and wiped the smudges from his feet off it. I think I finally found an ask-for tech. :hurray:
Real funny part was when I went in to pick it up a light mist was falling after an otherwise dry day. I said sternly to the SM while the tech was in earshot "You know, I really expect to find my vehicle just the way I leave it when I pick it up." The tech looks up from what he's working on with an alarmed look and I add "I brought this thing in here spotless. Now there's all these little pin-sized drops of water all over the finish, the windows, the trim... they're even all over the sidewalls of the tires! What's up with that?!?"
They both just kinda shook their heads. Then I started getting quizzed on what to use to get swirls out of a black trade-in. So I got to impart some wisdom on the uses of various densities of foam and M105/205. :wink:
Sometimes... just sometimes... things go just right :hurray:
Except for the spending lots of money part. :::shrug:::
TL
The water pump was acting flaky in the GMC Sierra so I dropped it at my friendly, local Chevy dealer's for a look-see. I use these guys because the service personel treat me right and dropping off after a midnight shift gets me a ride home to sleep instead of sitting around a waiting room reading old magazines that the dentist's office rejected as too old. Since I'm a 'while-we're-in-there' kinda guy I decided to have 'em load test the battery as it's been in service for 6 1/2 years. I'd rather take preemptive measures than go beggin for jumper cables on a cold, snowy day.
The water pump and thermostat got replaced as well as the battery. Good thing they lightened my wallet, I was wondering what I was going to do with that pesky IRS refund. Ya just don't want to let money pile up on you. :money: :angel: :money: The interesting part of the tale was what the Service Mangler mentioned when I picked up the truck.
I've got this theory that sometimes works, sometimes doesn't... I figure if the truck is pristine the guy working on it may surmise that I'm a particular, detail-oriented type of guy. It's obvious this goes unnoticed when I find grease on the steering wheel or scuff marks on the front fender where someone was leaning over it without a fender-bib.
Raising the hood and looking things over I expected to find smudges and fingerprints on the plastic bits as well as paw marks on the otherwise clean & shiny battery cables. Not so much as a mark. Matter of fact, it just may have been a little cleaner than when I dropped it off.
The SM sez that the guy was working while the guy in the next bay was prepping a new truck for delivery. With both hoods up he hears the tech working on mine say "HOLY COW"! Then he proceeds to compare my engine bay with the new one and asks the prep guy which one he thinks is cleaner. It was reportedly a tie. :biggrin:
So after the work is done the tech goes to find the "detailer" and borrows some MFs and QD and wipes down everything he touched and most likely much he hadn't. When he parked the truck outside he wiped off the pedals and even pulled their paper mat out and wiped the smudges from his feet off it. I think I finally found an ask-for tech. :hurray:
Real funny part was when I went in to pick it up a light mist was falling after an otherwise dry day. I said sternly to the SM while the tech was in earshot "You know, I really expect to find my vehicle just the way I leave it when I pick it up." The tech looks up from what he's working on with an alarmed look and I add "I brought this thing in here spotless. Now there's all these little pin-sized drops of water all over the finish, the windows, the trim... they're even all over the sidewalls of the tires! What's up with that?!?"
They both just kinda shook their heads. Then I started getting quizzed on what to use to get swirls out of a black trade-in. So I got to impart some wisdom on the uses of various densities of foam and M105/205. :wink:
Sometimes... just sometimes... things go just right :hurray:
Except for the spending lots of money part. :::shrug:::
TL
Sounds like an awesome experience and I'd definately ask for that guy next time. I'm guessing though that you're in the minority group as far as dealer experiences.
It's pretty good if they're comparing your engine bay to a brand new truck!!! (and it's a tie? C'mon TL you can do better than that! :rofl
It's pretty good if they're comparing your engine bay to a brand new truck!!! (and it's a tie? C'mon TL you can do better than that! :rofl
I have the same theory with my cars - take it in clean and just maybe the people working on it will realize they should take care. I think it does make a difference!
imported_TLMitchell
New member
It's pretty good if they're comparing your engine bay to a brand new truck!!! (and it's a tie? C'mon TL you can do better than that! :rofl
I was being dissed and didn't even realize it. I'm so ashamed :doh:
TL
Harleyguy
New member
No matter what kind of shape a car come into my shop i make sure the techs keep it clean.I actually walk around and check there work and make sure it leaves the shop in tip top shape.To avoid any problems with a customer after they pick up there car our service writers have to fill out a form which has a car on it.They mark down every dent,ding.scratch i mean everything.You can't believe the amount of people who come back claiming we did some damage to there car.
There are still some dealerships out there that give a damm about there customers i know it's rare.
I've been in this business longer then i want to admit
There are still some dealerships out there that give a damm about there customers i know it's rare.
I've been in this business longer then i want to admit
That's a great story, nice to have a dealer you can trust, that's for sure. My local Volvo dealer has always treated me really well and continued to dig for issues/noises that only a nitpicking anal retentive owner like me can hear, no matter how small.
They also ONLY wash mine if they are dirty, which is rarely, but occasionally they'll be a bit dirty, so they'll wash it. But, when I take them in freshly cleaned, they make sure not to screw it up by having one of their guys wash it.
They aren't cheap, by any means and I'm not sure I'll be able to afford all their services when my warranties are out, but if I can, I will take it there first, unless I can do it myself:clap:
They also ONLY wash mine if they are dirty, which is rarely, but occasionally they'll be a bit dirty, so they'll wash it. But, when I take them in freshly cleaned, they make sure not to screw it up by having one of their guys wash it.
They aren't cheap, by any means and I'm not sure I'll be able to afford all their services when my warranties are out, but if I can, I will take it there first, unless I can do it myself:clap:
Harleyguy
New member
Don't worry when you car goes out of warranty i will hold your hand and show you the ropes or give you the inside tip on how to get what is called Good will.:thumbup:
That's the awesome thing about these forums, if you aren't afraid to tear into something, there is normally someone out there that is willing to help you out!! It's cool when you can find the "right" forum, there are plenty out there that posters would rather jump down your throat than help you out. :thumbup:
Knock on wood, it's all just been regular service with the R lately. However, I've been trying to convince my service guy that we're not crazy and that the right spring on the XC90 needs the same shim as the driver's side due to the annoying popping we experience all the time, but it disappears when they have it, for some reason. I plan on taking it back soon though as it continues to get worse. I might just have one of them come live with me for a couple days and ride around with my wife.
imported_gewb
New member
Wow, great story. If their work is good and prices fair, I would be going back and recommending them to others!
I had a similar experience with a glass repair shop. They had done a couple windscreens for me over the years, always a good job and fair price. So when my wife's "garage queen" took a stone I drove her car the 100 miles to the shop for a replacement. I commented to the staff about the "garage queen" and the tech mumbled something about "we'll see if it's a garage queen" and popped the hood. He then mutterd something about "being able to eat off the engine".
He only left one finger print for me...
Regards,
GEWB
I had a similar experience with a glass repair shop. They had done a couple windscreens for me over the years, always a good job and fair price. So when my wife's "garage queen" took a stone I drove her car the 100 miles to the shop for a replacement. I commented to the staff about the "garage queen" and the tech mumbled something about "we'll see if it's a garage queen" and popped the hood. He then mutterd something about "being able to eat off the engine".
He only left one finger print for me...
Regards,
GEWB