But it does relate to customer service. It's definitely important for a company to follow up with mistakes. Let us know if they send you your Z-2 (I'm sure they will).
Anyway, I have a story about Meguiar's customer service. There seems to be a universal opinion here about the quality of their advice, and I have to agree with that. However, I do have a good story about their service to help offset their advice problems. I ordered direct from them about 12 applicator pads, 2 tire gel applicators, a bottle of #7, Medallion Protectant, Medallion Cleaner, Extra, a clay kit, and some HD Interior Cleaner. Well, the bottle of Extra cracked in shipping and soaked everything. It ate up the labels and the cardboard clay-kit box. Most of the products were ok because they have a foil seal under the cap. But the labels were crappy, and I'm anal about that stuff (at the store, I'll pull out 3-4 boxes of a product until I find one where the box isn't dented or wrinkly). It was about a $70 order. Needless to say, I wasn't happy. I called them and described what happened, and before I could even get pissed or make demands, the guy said he would reship everything, and that I could probably wash the pads and applicators and they'd still be fine. I didn't have to send anything back. Now, my second order shows up, and guess what. They forgot the #7. I thought this time they'd fight me about it because it was on the invoice and because they'd basically given me free doubles of everything, but they sent me another bottle right away. I was quite impressed and very satisfied with their customer service.
