Having done a multimedia degree at uni, your website makes me cry.
* its too wide
* the colours are too strong
* the pictures on the left menu are should have the text under it, not above.
* you have no information on your front page
* The appointment fucntion is overkill, having your email and phone number is all thats required
* your packages are good however you should seperate the packages..
* The premium care package i didn't even see.
* as you only offer one inteior or engine bay package i would not have them on seperate pages.
* I would have the menu on the left hand side. Logo at the top. Content in the middle.
* The left menu should have the following five buttons in my opinion.
* About Us/Home
* Services
* FAQ
* Gallery
* Contact
Heres a link to my website
http://www.totalshine.com.au/EDITED.swf
This site looks simple however its design was made by a team of uni students and was one of my group assignments. Making the website was the easy part, using flash. We had to do a complete design proposal and lay out everything using cognitive research and how people read pages. Most people close websites after the first few seconds if they cant find the information straight away. I'd copying my layout directly using html, though my website is flash so you'd have to start from scratch.
Hopefully his helps. You'll get a lot of business if the site is well constructed.