Optimum Polish Problem

Jesstzn

Jesstzn

New member
I bought a bottle of Optimum polish and got to use it yesterday only to find out that it has lumps in it. The lumps are +/- 1/4" and plug up the hole in the top of the bottle. The lumps seem relatively dry inside if you squash them but mix back in once screened and mixed with a spatula.



Anyone else have this issue?
 
It used to happen with the old version. It was usually solved by shaking it well or returning to the vender. Is it the new version, signified by a gold sticker on the center top of the label on the front? It says "New Formula"



If you shake it well and the lumps do not break up I would return it. You should have the new formula too, since it has been out for a while now.
 
No gold lable .. and I shook it till I couldn't shake any more. I have sent an e-mail to the vendor .. trouble is it costs more to return than its worth up here .. unless they cover it and this I doubt.
 
Dee, I would tell them that you should have received the "New Formula." This should be at their cost since you paid for a product and they sent you the old product that has been replaced for around a year IIRC. I would also state that the product has lumps that will not go away and is therefore defective.



Goodluck.
 
Thier site doesn't even show the new lable .. I did e-mail them .. will see what comes of it .. if negative I'll phone them.



inPS3200600.jpg
 
Well, there is the possibility that they stopped using the stickers since it has been a while now. Hope it works out for ya. I love my OP!
 
audicoupej said:
Well, there is the possibility that they stopped using the stickers since it has been a while now. Hope it works out for ya. I love my OP!
Click to expand...



After I strained the lumps out I got to use it .. and liked the working time.
 
well they posted what you bought, so you might be out of luck on that end...unless they value they customer service...i know a few vendors on here would gladly swap out the bottles if you went through them from the start, but then again, they probably would not have sold it to you...
 
If a vendor is selling the old forumula then that's really odd since the new one has been out for a bit now.



If you want a new bottle contact me and I'll send you on on my dime. If not send it back to your vendor and they should replace it with a new forumula, David will credit them a bottle I'm sure.



Anthony
 
Thanks Anthony ... let me see how Car Care Smart up here responds .. its only fair I give them the oppertunity .. if thier solution is bigger than the problem I might take you up on it. Unfortunatly up here in CanaDUH even surface frieght is expensive. Thats why I order most my on line stuff out of the US .. I have a US addy and only live 15 minutes from Wash State where the addy is.



Here is a pix of a couple of the lumps ... only thing I can think of is the product settled over time and the bottom "crust" came loose when I was doing my "Due Diligence" ( shaking it ). These are only 2 of many lumps.



optimumlump.jpg






D.
 
What you got was a bottle of polish from a bad batch. Something went wrong in the mixing on a whole barrel of polish which caused these lumps to develop.



There is nothing wrong with the polish, in fact I still am using a few of the bad batch bottles after I ran it through a blender. Now I'm not expecting you to go through that trouble so see how they handle it on your end and if not satisfactory please let me know.



Anthony
 
I actually screened it through a sieve I made from a window screen just so I could get enough to try it .. I used it on my kids white car but wouldn't want to use it on mine like this as I am assuming the lumps are the the abrasive component.. not sure. I was very pleased with the performance.



Tell me .. after you ran it through the blender ... how did the next round or drinks turn out? A little extra body? :D
 
Anthony,

Is this an open offer for anyone who has the old Opt Versions (OP/HC)? Love my OP, but it doesn't seem to be as liquidy as it should be, and it lumps a tiny amount. If left for a month the polish separates pretty badly. I have the replacement top.



Jess that's pretty rare for that old of a version to be out. The new version kicks butt, more bite and a better finish.
 
SilvaBimma said:
Anthony,

Is this an open offer for anyone who has the old Opt Versions (OP/HC)? Love my OP, but it doesn't seem to be as liquidy as it should be, and it lumps a tiny amount. If left for a month the polish separates pretty badly. I have the replacement top.



Jess that's pretty rare for that old of a version to be out. The new version kicks butt, more bite and a better finish.
Click to expand...





Did you get yours from Care Care Smart? if so .. when? I recieved it a month or so ago .. winter here .. couldn't try it.
 
SilvaBimma said:
Anthony,

Is this an open offer for anyone who has the old Opt Versions (OP/HC)? Love my OP, but it doesn't seem to be as liquidy as it should be, and it lumps a tiny amount. If left for a month the polish separates pretty badly. I have the replacement top.



Jess that's pretty rare for that old of a version to be out. The new version kicks butt, more bite and a better finish.
Click to expand...



If you have an old Optimum Polish formula that's clumpy I'll see what I can do to get it replaced for you. Obviously if it's more than half gone I'm not sure what Davids policy would be on that.



Anthony
 
Anthony Orosco said:
If you have an old Optimum Polish formula that's clumpy I'll see what I can do to get it replaced for you. Obviously if it's more than half gone I'm not sure what Davids policy would be on that.



Anthony
Click to expand...



No need to worry, I'll probably use the remind to mix with HT EC, as well as my old HC. Just tell David to get those other products out :dance :D



Jesstzn,



My Opt Polish was from AG.
 
I recieved a response from them today .. basically they aren't going to replace the bottle but offered me a $15 discount on a future order. Up here in CanaDUH the polish costs $18.36 & 13% tax = $20.75 plus around $8 shipping.



So in reality a $15 credit is useless against another bottle of potentially defective stock.



I have other sources in the US I'll gladly patronize and I do have a US shipping address as I only live 10 minutes from the Washington border.



BTW I did get to use just enough to polish out a Sunfire and I really liked how it performed so I will get more .. just not from up here.
 
Jesstzn said:
...Here is a pix of a couple of the lumps ...These are only 2 of many lumps.



optimumlump.jpg
Click to expand...

I've had the exact same issues with lumps like this and even larger, some of which were hard and didn't break down so easily between my fingers. In fact, I tried standing on a couple of bottles with the nozzle open and couldn't get any to squeeze out and that's with the newest cap that had the larger nozzle opening. The product was very inconsistant and caused marring, unlike other batches of OP I've tried. I stopped using the old OP all together after this in hopes that someday it would be exchanged with the newer product.
 
Huh, I have this problem with my Optimum too. I bought it probably in September, I believe it's the "new formula" I can't be sure though, I thought it had the sticker.



As long as the consensus is that it's ok to use I'll probably just continue to pick out the chunks, I've done a few black cars with it and it's finished up beautifully. I just figured it was a bad bottle design because I can never get anything out of the nozzle!



Anthony Orosco said:
What you got was a bottle of polish from a bad batch. Something went wrong in the mixing on a whole barrel of polish which caused these lumps to develop.



There is nothing wrong with the polish, in fact I still am using a few of the bad batch bottles after I ran it through a blender. Now I'm not expecting you to go through that trouble so see how they handle it on your end and if not satisfactory please let me know.



Anthony
Click to expand...
 
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