New Lexus, they got worse!

M

Mike lambert

New member
This long time client just purchased this car, his 6th from the same dealership and salesman! They delivered it in this condition, and despite his complaints, no help from them. They did however offer him a silver car, “ so you won’t see the scratches as all black cars are scratched “! He is going thru Lexus corporate for some help with my fee. Correction done using Griot’s correction cream on a microfiber pad,which left a small amount of haze, polished out easily with Griot’s perfecting cream on a yellow perfecting pad. Refined with Modesta Primer on a red wax pad from Griot’s. All done with the 21, and GG6 with both the 5 and 3 inch pads. At this time we only coated the paint with BC08, trim with Modesta trim coating. Tires with my new favorite, Swissvax Pneu. Thank you for looking! Appreciate it always!
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We see this on a weekly basis because all the dealerships around here use the same company. Even the free washes look like this! Thank you for the kind words!
 
Mike lambert said:
We see this on a weekly basis because all the dealerships around here use the same company. Even the free washes look like this! Thank you for the kind words!
Click to expand...

I think I should move there and take away that company business. They must be call Hack R Us
 
[INSERT usual praise for Mike lambert`s work HERE]

Mike lambert- Any idea why your client keeps accepting vehicles in that condition? I mean..sheesh, I`ve refused delivery over stuff most people can`t even see! New cars oughta be, well...undamaged; one of the things you`re paying for is undiminished clearcoat.
 
If a salesman would have told me that all black cars have scratches I would have left the dealership and gone elsewhere. I hope your customer takes the car back and shows them a black car with no scratches. Such B.S.
 
He is in contact with Lexus corporate and hopefully will get some help. You guys need to understand, the same detail company is in almost every dealership around me including Pennsylvania and Virginia. The other dealerships use a company that is worse! This condition is an everyday occurrence!
 
Awesome work and write up and pictures as always Mike!

Understand it`s like a norm around where you live. It`s just hard to get how they can keep on going with what they do. But people want new cars and just take it as is most of them. Hope the customer don`t complain about that it`s no scratches as it should be on a black paint LOL.

The reflection and richness is amazing!

/ Tony
 
Mike lambert- Thanks for taking the time to respond to my "why do they put up with it?!?". I had wondered whether there was more to the story than met the eye (e.g., "we needed the car *that afternoon* and.."), but I guess not...perhaps your client will get fed up with all the hassling around and expense it causes, but at least you`re getting to work on nice new cars and I guess it`s working out OK for everybody. If the Dealer just doesn`t care, then yeah...simply nothing you can do except go elsewhere, and that can be easier said than done.
 
I hear a lot of that, “ you do a lot of new cars”. My response is the paint is 10 years old though! These new cars are just as much work as an older outside all its life car! That’s what people don’t understand. Thank you for the kind words!
 
Yo Mike...your bottle is upside down!!!! That`s lot of $$$$ on the floor.

Super results as usual...

Tom
 
Mike - question for you.....was the difference that noticeable between the perfecting cream stage and then after using the Modesta Primer?
 
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