Lately, there's been a lot of displeasure with some of the larger sized companies about the information the are providing.
If you feel so passionately about the issue, contact Meguiar's directly with a written letter and direct it to Barry "Mr. Meguiar's" himself and see what type of response you get. Most companies are probably not aware of the issue!
Don't go off on a rampage, but be professional and state your observations. Remember, don't put people on the offensive as they'll stop reading and chuck the letter.
I'll bet you that Eagle1, 3M, Klasse (if you can ever find out who they are??), Pinnacle, P21S, etc. will provide you with the same amount of poor information. Occasionally, you may hit upon a great resource but usually these tech support staff are minimum wage employee's with minimal training and go by the manual in-front of them. What do you expect?
When discussing with them, state that you require more detailed information and that would like to speak with an Product Engineer or Manufacturing specialist (perhaps via email) about proper application technique and difference's between products. Try to keep moving up the corporate ladder until you find the resource that best suits your needs. Try to speak to their direct supervisor. Make it clear, that you are not unhappy with the person you are speaking too but only that you would like more detailed information that they may not have infront of them.
Remember, more than 99% of people who use their products are more than happy with the services they are providing and feedback received. You're a 1%'er, don't forget that. Being a 1%, means you need to do more to get the information you are seeking. Companies are not going to invest hundred's of thousands on training, updating product literature, hire better train tech. reps for 1 in 10,000 calls for example. However, the may go over and above their usual service if asked.
Sal and Zaino are few and far in-between. I wouldn't use him as a benchmark. Otherwise, support the small independs and leave the big guys alone. The very small amount of business that you are making for Meguiar's, 3M would go completely unnoticed if you ever stop buying their products. Retail is something like 25% of their business portfolio. Large Scale Detailers and body shops are what they are concerned with and let me tell ya, I doubt that many body shops are calling Meguiar's help line! They'll just phone up a local rep and be done with it the question.
I'm still amazed that people become so hostile to large/small organizations and not just in the detailing train of thought. Home builders, Computer companies etc.
If you have a beef with them, let them know but in a professional manner and keep at it. Eventually, you'll be put in touch with some one that will meet your expectations and then you'll be good to go.
Play nice and give people a break.
Look at the world around you, is really that important to hold grudges and **** off your day cause 1 person didn't understand the product as well as you do?
Sit back, relax and enjoy the day.
Paco
If you feel so passionately about the issue, contact Meguiar's directly with a written letter and direct it to Barry "Mr. Meguiar's" himself and see what type of response you get. Most companies are probably not aware of the issue!
Don't go off on a rampage, but be professional and state your observations. Remember, don't put people on the offensive as they'll stop reading and chuck the letter.
I'll bet you that Eagle1, 3M, Klasse (if you can ever find out who they are??), Pinnacle, P21S, etc. will provide you with the same amount of poor information. Occasionally, you may hit upon a great resource but usually these tech support staff are minimum wage employee's with minimal training and go by the manual in-front of them. What do you expect?
When discussing with them, state that you require more detailed information and that would like to speak with an Product Engineer or Manufacturing specialist (perhaps via email) about proper application technique and difference's between products. Try to keep moving up the corporate ladder until you find the resource that best suits your needs. Try to speak to their direct supervisor. Make it clear, that you are not unhappy with the person you are speaking too but only that you would like more detailed information that they may not have infront of them.
Remember, more than 99% of people who use their products are more than happy with the services they are providing and feedback received. You're a 1%'er, don't forget that. Being a 1%, means you need to do more to get the information you are seeking. Companies are not going to invest hundred's of thousands on training, updating product literature, hire better train tech. reps for 1 in 10,000 calls for example. However, the may go over and above their usual service if asked.
Sal and Zaino are few and far in-between. I wouldn't use him as a benchmark. Otherwise, support the small independs and leave the big guys alone. The very small amount of business that you are making for Meguiar's, 3M would go completely unnoticed if you ever stop buying their products. Retail is something like 25% of their business portfolio. Large Scale Detailers and body shops are what they are concerned with and let me tell ya, I doubt that many body shops are calling Meguiar's help line! They'll just phone up a local rep and be done with it the question.
I'm still amazed that people become so hostile to large/small organizations and not just in the detailing train of thought. Home builders, Computer companies etc.
If you have a beef with them, let them know but in a professional manner and keep at it. Eventually, you'll be put in touch with some one that will meet your expectations and then you'll be good to go.
Play nice and give people a break.
Look at the world around you, is really that important to hold grudges and **** off your day cause 1 person didn't understand the product as well as you do?
Sit back, relax and enjoy the day.
Paco