Lexus remains #1 in JD Power Quality Survey but Jaguar, BMW, Buick, Cadillac do well

Eh...



Does JD take into consideration the severity of the problems or do they just look at the number of problems per 100 vehicles?



I am always a naysayer when it comes to these surveys. A better indicator is the number of warranty claims and visits to the dealership, not simply a form sent to owners of 3 month old cars. But good luck getting the manufacturers and dealers to release that information!
 
"I am always a naysayer when it comes to these surveys. A better indicator is the number of warranty claims and visits to the dealership, not simply a form sent to owners of 3 month old cars. But good luck getting the manufacturers and dealers to release that information!"



JD Power is the gold standard for reliability surveys. They also have long-term reliability surveys that cover what you suggest Greg. I believe they survey customer directly...
 
TW85 HHI said:
Eh...



Does JD take into consideration the severity of the problems or do they just look at the number of problems per 100 vehicles?



I am always a naysayer when it comes to these surveys. A better indicator is the number of warranty claims and visits to the dealership, not simply a form sent to owners of 3 month old cars. But good luck getting the manufacturers and dealers to release that information!
Click to expand...



Simply the NUMBER of problems per 100 cars. The severity is NOT taken into account.
 
Here is the dependability study:



http://www.jdpower.com/news/releases/pressrelease.asp?ID=2004055&search=1



Top 3 are Lexus, Buick, Infiniti as of 6-29-04.



The time frame is # of problems over 3 years.



I would not worry too much about severity as that data is likely more difficult to capture and highly correlated with number of problems in many ways...



...in fact maybe the best way is to look at residual values for a financial market assessment of vehicle quality.
 
Their study or anyone's for that matter depend on someone actually reporting the problem. My 68 year old father is not as likely to report problems with his Escalade's than I am with my Honda. At the same time he has a car by another brand(no names) that I think has been a complete piece of crap from day one and he thinks the car has been just fine. That same brand has had spotty quality for over a decade and their ratings show it but he doesn't see it that way. Maybe it's just me but I really don't give a whole lot of thought to survey's as they can have either a small percentage of error or a very large one.



My two pennies.....
 
SilverLexus said:
I would not worry too much about severity as that data is likely more difficult to capture and highly correlated with number of problems in many ways...
Click to expand...



The severity of the problems is not irrelevant. Yes, difficult to capture and it is related to the overall number of problems but let's face it, a transmission or complete electrical failure is a lot more serious than a couple of rattles or tires that develop flat spots after sitting. A manufacturer with minor problems should not be ranked lower than a manufacturer that has more significant problems just because the overall number of reported problems is higher.



Also, to continue on what SpoiledMan said, you have two sides 180º apart. One side nitpicks the hell out of everything right on down to a cup holder lid feeling loose. The opposite side may not report everything or may consider the number of problems too insignificant to report for one reason: they have dealt with problematic vehicles their entire lives. I know quite a few people that have continuous problems with their GM SUVs and they think little of them. In their minds, it is "typical" to have problems. Well, it isn't typical and because of the "it is typical" opinion, it is not a fair indicator of the quality.



I suppose my point is that some people put too much emphasis into what Consumer Reports and J.D. Power say. I simply use them as basic data and suggestions. Want a better indicator of the quality of a vehicle? Investigate the number of recalls, the number of TSBs, and the number of complaints filed by owners with the NHTSA.
 
SilverLexus said:
...in fact maybe the best way is to look at residual values for a financial market assessment of vehicle quality.
Click to expand...



In that case, BMW is looking pretty good because it was ranked #1 in residual value by ALG in their 2005 study for residual values in the Luxury Brand category. Honda took #1 in the "Industry Brand" rankings.
 
" Investigate the number of recalls, the number of TSBs, and the number of complaints filed by owners with the NHTSA."



The problem is that no one summarizes that data as well as JD Power. Plus, some recalls are preventive and done at just a slight inconvenience to the customer so I'm not sure that that is the best measure...
 
"In that case, BMW is looking pretty good because it was ranked #1 in residual value by ALG in their 2005 study for residual values in the Luxury Brand category."



Interesting...Do you have link to the ALG study?



I would like to learn more. :)
 
That's still a problem. There are too many "opinions" involved in the surveys to get good accuracy. There also would have to be true honesty for ALL parties involved before this becomes accurate.
 
I found it! Hmmm...note the disconnect between quality and residual on Jaguar and Cadillac...this probably points to the shortcoming that supply and demand, with no impact on quality, may be playing a large role. Maybe this is not the best measure...



http://www.alg.com/awards.aspx



ALG'S 2005 Brand Study

For the second consecutive year, American Honda Motor Company, Inc. heads the list with the Honda Brand winning the Industry Brand Residual Value Award.



BMW of North America, LLC has once again made a strong showing by winning the Luxury Brand Residual Value Award for the second consecutive year.



Industry Brand Residual Value Rankings

Honda

Toyota

Nissan

Volkswagen

Jeep

Subaru

Mazda

GMC

Chrysler

Ford

Only brands above the industry average were ranked. Below industry average were the following brands (listed in alphabetical order): Buick, Chevrolet, Dodge, Hyundai, Isuzu, Kia, Mercury, Mitsubishi, Pontiac, Saturn, and Suzuki.

Luxury Brand Residual Value Rankings

BMW

Lexus

Acura

Mercedes-Benz

Infiniti

Volvo

Only brands above the luxury average were ranked. Below luxury average were the following brands (listed in alphabetical order): Audi, Cadillac, Jaguar, Land Rover, Lincoln, and Saab.



Note: All brands with vehicles in at least three segments and minimum annual volume of 40,000 units were included. As a result of this requirement, MINI and Porsche as well as other brands were excluded from the above rankings.
 
"There are too many "opinions" involved in the surveys to get good accuracy. There also would have to be true honesty for ALL parties involved before this becomes accurate."



I'm not sure I follow this...statistically bad responses should be filtered out in the JD Power survey.
 
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