Letter From Max...
First I would like to say that after this thread came to our attention, I chose to let it develop as it’s important to me to allow the various forum members to express themselves. Reading the comments has been a very interesting experience.
I’m a man of few words on the forum, I’m a business man and a car enthusiast and appreciate the value discussion forums have brought to the car industry in general, with that being said I have a lot of responsibilities that require my time and attention that take precedence as far as priorities go, that’s the hard reality of running a business.
I would like to make a few things clear, the Autogeek forum and the Autogeek ecommerce site are two different entities, with the help and support from my employees, we’ve grown from a humble beginning of 400 sq ft to 20,000 sq ft in just twelve years. Autogeek.net employs over two dozen people, which enables them to take care of their families and households even in a tough economy. We pack 6 days a week including nights, that is to say, we don’t take our customer’s for granted, we do everything we can to put them first as they are the reason for our success and we understand this. You have my word that all issues brought up will be addressed.
From a business point of view we understand we will have our supporters and non-supporters, it’s impossible to please 100% of the people 100% of the time, but we try and that’s what’s important at the end of the day.
I would like to thank those who have involved themselves in the Autogeek thread for bringing their opinions to the surface and sharing their feedback in a public forum, you can be assured I’ve read all your comments and have learned more about each person that has shared their opinions. This type of communication helps us to grow and have a more successful forum by taking your feedback to heart and making corrections to insure we avoid mistakes in the future and do a much better job of handling problems in a timelier manner. We have created a successful business and we now hope to create just as a successful forum.
I have 40 years experience in the business industry and I know the value of listening to your customers is vitally important. I would like to point out that we started out as primarily a manufacture and reseller of car care products company not a forum company, yet we do our best to provide both services. In the past few years we started to build a forum from ground up and now we have a large group of members that participate in our online car care community. Even though this controversy was started from a person that has bought from us one time according to our records, I want to personally apologize David Fermani for the way my company has handled his situation. I still value each and ever customer’s opinion, and I will work on making sure this does not happen again. At the same time, my years of experience have also taught me to keep a watchful eye out for people and companies that may have their own agendas that may or may not be positive towards my business or even my counterparts in this industry as I’ve seen both.
In summary, I want to thank everyone that has participated in this issue for making AutogeekOnline as successful as our Ecommerce site. I hope this answers any questions. No further comments on my part will be made as I’ve stated, we’ve learned a lot from reading your comments and have implemented changes. Hope to see as many of you as possible in person at Detail Fest!
If you have further questions you can e-mail me at Max@Autogeek.net
First I would like to say that after this thread came to our attention, I chose to let it develop as it’s important to me to allow the various forum members to express themselves. Reading the comments has been a very interesting experience.
I’m a man of few words on the forum, I’m a business man and a car enthusiast and appreciate the value discussion forums have brought to the car industry in general, with that being said I have a lot of responsibilities that require my time and attention that take precedence as far as priorities go, that’s the hard reality of running a business.
I would like to make a few things clear, the Autogeek forum and the Autogeek ecommerce site are two different entities, with the help and support from my employees, we’ve grown from a humble beginning of 400 sq ft to 20,000 sq ft in just twelve years. Autogeek.net employs over two dozen people, which enables them to take care of their families and households even in a tough economy. We pack 6 days a week including nights, that is to say, we don’t take our customer’s for granted, we do everything we can to put them first as they are the reason for our success and we understand this. You have my word that all issues brought up will be addressed.
From a business point of view we understand we will have our supporters and non-supporters, it’s impossible to please 100% of the people 100% of the time, but we try and that’s what’s important at the end of the day.
I would like to thank those who have involved themselves in the Autogeek thread for bringing their opinions to the surface and sharing their feedback in a public forum, you can be assured I’ve read all your comments and have learned more about each person that has shared their opinions. This type of communication helps us to grow and have a more successful forum by taking your feedback to heart and making corrections to insure we avoid mistakes in the future and do a much better job of handling problems in a timelier manner. We have created a successful business and we now hope to create just as a successful forum.
I have 40 years experience in the business industry and I know the value of listening to your customers is vitally important. I would like to point out that we started out as primarily a manufacture and reseller of car care products company not a forum company, yet we do our best to provide both services. In the past few years we started to build a forum from ground up and now we have a large group of members that participate in our online car care community. Even though this controversy was started from a person that has bought from us one time according to our records, I want to personally apologize David Fermani for the way my company has handled his situation. I still value each and ever customer’s opinion, and I will work on making sure this does not happen again. At the same time, my years of experience have also taught me to keep a watchful eye out for people and companies that may have their own agendas that may or may not be positive towards my business or even my counterparts in this industry as I’ve seen both.
In summary, I want to thank everyone that has participated in this issue for making AutogeekOnline as successful as our Ecommerce site. I hope this answers any questions. No further comments on my part will be made as I’ve stated, we’ve learned a lot from reading your comments and have implemented changes. Hope to see as many of you as possible in person at Detail Fest!
If you have further questions you can e-mail me at Max@Autogeek.net
