How do I make NuFinish pay for damages?

A

asennad

New member
I bought NuFinsh several years ago and used it as recommended on my car. I used it several times before I noticed it had begun to eat away at several plastic and vinyl parts on my car. It affected the black trim surrounding the rear window, the strip on the door, and drip molding on the roof. I only noticed it after trying to remove some visible residue one time and saw how it had attacked the trim.



The bottle, which I still have, doesn’t have the warnings that are present on later bottles. Without hiring a lawyer (or staring a class action lawsuit) how can I get them to pay for damages that clearly this product caused? They don’t even have a contact number or email on their website.
 
Hmm you can do it the American way... SUE! SUE! SUE! Say it cost you a lot of distress and there are times when people would make fun of you cause of your damage trims :D hehe
 
You are kidddng...right?





You want them to pay for your mistake of putting their product on the plastic and vinyl trim of your car becuase of your less than careful eforts?



Maybe all car protectants, waxes and chemicals should carry a warning....



don't be a dumb a**



or maybe we can all use a little common sense!
 
unless the bottle said it was safe for vinyl and plastic I think you are 100% at fault.
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Hey! Give the guy a break :)



It would be reasonable to expect a user to get the product on areas surrounding the working area. If the product is likely to damage such surrounding areas then there should be a warning - as they are now giving.



They took a risk by not testing the product properly - I have no sympathy for companies who use their customers for testing (without their permission)
 
butchdave said:
Hey! Give the guy a break :)



It would be reasonable to expect a user to get the product on areas surrounding the working area. If the product is likely to damage such surrounding areas then there should be a warning - as they are now giving.



They took a risk by not testing the product properly - I have no sympathy for companies who use their customers for testing (without their permission)
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I would not even think of using a product on something that did not say it was safe for it. I will not use a cleaner that says "Safe for vinyl, plastic, and glass." to clean the painted surfaces on my car. Even without a "warning" that says "NOT SAFE FOR PAINTED SURFACES". That is just me though. Live and learn.



A little tip for future. When your done waxing, and you have some on the trim peices, use a trim cleaner like Stoner to clean the trim free from waxes and polishes. Then put a protectant on the trim. :xyxthumbs
 
I would not even think of using a product on something that did not say it was safe for it.
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I wouldn't disagree about being careful about using products - but if you make such products you have to consider how the average person will apply it - not just fanatical, obsessed autopians :)
 
butchdave said:
I wouldn't disagree about being careful about using products - but if you make such products you have to consider how the average person will apply it - not just fanatical, obsessed autopians :)
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True...hahaha :doh
 
Has anyone else had this problem with NuFinish or any other product? What kind of car is it?



I've been using NuFinish regularly on a 93 Ford Explorer and my 97 F150 and the only problem I have with the trim is getting the NuFinish on the trim.



Unless it is a problem specific to some model of vehicle, some thing else must be going on here.



Anyway, let us know how you do. And no, I don't work for NuFinish.



BOB
 
I didn't purposely apply it to the trim and moldings.



It was through regular application that the product came in contact with the trim. Unless I put masking tape on the edges of the trim it would have been impossible not to get some of the product on these parts.



A casual user of waxes and polishes like myself would have no reason to know that it should not come in contact with the trim. It should have had a warning on the bottle as it does now.



I have fixed most of the trim parts myself now. I pulled the door moldings off the car, sanded and repainted them. I used Back to Black on the black moldings but it has helped little. I will be painting the trim on the roof but the moldings around the rear window are shot.



Note: I don't think this would be a problem today as most newer cars have trim and bumpers that are painted or better protected. My car did not have painted trim.
 
Gonzo0903 said:
You are kidddng...right?





You want them to pay for your mistake of putting their product on the plastic and vinyl trim of your car becuase of your less than careful eforts?



Maybe all car protectants, waxes and chemicals should carry a warning....



don't be a dumb a**



or maybe we can all use a little common sense!
Click to expand...





LMFAO :shocked
 
Maybe the reason there are the new warnings on b/c of people trying to do the same thing caus they didnt prep. So whlie you have an old bottle, i dont think you could do much (since they already fixed the problem new). I dont know, just dont think you would get much.



Just prep next time :)



Jon
 
Yeah, that's about as bad as using dishwashing soap like Dawn on your car because you heard it would strip wax.



Charles:p
 
I haven't had Nu Finish destroy trim, but yeah it does stain it pretty good. :mad:



I really do think that in the absence of any warnings or preventative instructions though, Nu Finish should be held responsible if you can reasonably show that the excess wax getting on the trim caused it to fail. It's not like the average consumer would know any better and have Autopian detailing habits anyway. Nu Finish is marketed to the lazy, non-detailing consumer anyway, so I think they should be more careful about the use of their product.
 
How old is this car and where are you located? Is it possible that the trim is damaged from long exposure to the elements. Down here in the sunbelt, it doesn't take much time at all.
 
asennad said:
I didn't purposely apply it to the trim and moldings.



It was through regular application that the product came in contact with the trim. Unless I put masking tape on the edges of the trim it would have been impossible not to get some of the product on these parts.



A casual user of waxes and polishes like myself would have no reason to know that it should not come in contact with the trim. It should have had a warning on the bottle as it does now.



I have fixed most of the trim parts myself now. I pulled the door moldings off the car, sanded and repainted them. I used Back to Black on the black moldings but it has helped little. I will be painting the trim on the roof but the moldings around the rear window are shot.



Note: I don't think this would be a problem today as most newer cars have trim and bumpers that are painted or better protected. My car did not have painted trim.
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IMO you have a better chance of hitting the lotto then winning this batter. Through regular contact with the trim you say, why would you contact the trim? Just slow down in the area of the trim and use the correct applicator and you will be fine, no need to tape off unless you are going to use a machine.



Casual users should know not to get wax on the trim. I remember when my dad would show me how to wax when i was a mini-detailer and he always said don't get it on the moldings and he did not know diddly about detailing.



You say that you were able to repair some of it and some looks a little better. You destroyed your case as they can turn around and say that you did this to your own trim. You were better off leaving it alone and contacting Nu-finish. They are a big company and may have paid for a new molding or pay for the repair.



I dont want to seem like I am bashing you, but some common sense goes along way in this business. If you used acid wheel cleaner and some back splattered on the paint and ate right through the paint would you make a claim against the company who made the wheel cleaner. we all make mistakes and we need to learn from them and keep going.



you learned something very valuable here

1. why use Nu-finish?

2. dont get any wax on the trim



NYD
 
I buy for a moment the argument that you should just know not to get any on the trim. That's BS.



Hell most people don't even wax their car. I'll bet the majority of people just wash their car a handful of times a year or just take it to the automated car wash and leave it at that. How are people to know not to get the product on certain parts of the car?



Are they responsible? I think most reasonable people would agree that if they don't specifically tell you not to get any on the trim because it may do damage, then the company bares some responsibility.
 
Well if thats the case then....

Should "Tylenol" be responsibile if someone tried to take the pill by sticking up their nose. The bottle does not say do not stick up your nose.



If a company was to list everything you are not to do with the product then we would be reading more then detailing.



I took this of Nu-finish.com for you.



Q: How do I remove the white haze left behind on the plastic trim on my automobile?



A: Use mineral spirits for removing the polish residue left behind on plastic trim. Car polishes/waxes contain a cleaner that will leave a haze on plastic trim.
 
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