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Paintxpert

Paintxpert

New member
This is aimed mainly at Rich but others may be interested to know:



I emailed this company (that sells the One Grand products) last week asking them if they stock the show-off spray, and if not whether they could get hold of it (seeing as they are the UK distributor for One Grand!).



Well...got a reply today, and this is the incredible response I got -



'Sorry cannot help'



No hi, no thanks etc, and most importantly - no explanation. Very primitive customer service if you ask me :nono



So I replied with:



Thanks for the comprehensive answer!



Is that 'Sorry cannot help' as in sorry not qualified to answer (asking the wrong person?) or 'Sorry cannot help' as in sorry we cannot get hold of that particular product?



Please be a little more specific.



Thanks,



Nick Odantzis.



:nixweiss
 
I sent Frost an email sometime last November, recomending Wacks shampoo. Still waiting on a reply, not even a 'thanks but we dont like the stuff' nothing at all. But I do like One Grand stuff. Oh well......



Steven
 
I dont know... maybe I am being a bit fussy but when I reply to clients at work, or even the public asking for a little info - I always reply with a detailed and polite email.



Just seems silly not to :nixweiss



Bad business practice IMO :nono



Dont they want to get sales :nixweiss
 
Typical isnt it :rolleyes:



Hopefully I should be getting a nice P21S order this month so I can put off getting the Blitz stuff for a while :p :D
 
Shame, i brought the wax online so never spoke to anyone, turned up quickly couldnt gruble.



Still waiting for that NKH to quote me on a gallon of megs final inspection, its been weeks:nixweiss



The company that nick found about the detailer range no reply from them either.
 
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