for the pro detailers ...

I have turned down jobs because the repair the client wanted was not possible, and I have turned down jobs from potential clients that come across the wrong way. I also turn down jobs that are on vehicles of the sub $3000 range. Way too much risk, even if the client does appear to be desirable.
 
I have'nt turned down a client yet, but there has been many I should have. This is the problem, what do they expect? I had a client have me do a Park Avenue 1994 I quoted, and arrived site unseen. When I saw the turd, I thought it was a joke. It looked like a dog lived in the car, the leather seats had huge holes in them not even foam left. The client politely asked me to condition the leather. I could'nt beleive what I was hearing. Missing dashboard peices, everywhere I wiped another peice would break. I wanted to shoot myself that day. This is what I learned that day. Never give a price site unseen. Offer free estimates !
 
california love said:
I have'nt turned down a client yet, but there has been many I should have. This is the problem, what do they expect? I had a client have me do a Park Avenue 1994 I quoted, and arrived site unseen. When I saw the turd, I thought it was a joke. It looked like a dog lived in the car, the leather seats had huge holes in them not even foam left. The client politely asked me to condition the leather. I could'nt beleive what I was hearing. Missing dashboard peices, everywhere I wiped another peice would break. I wanted to shoot myself that day. This is what I learned that day. Never give a price site unseen. Offer free estimates !
Click to expand...



LOL reminds me of a referral for interior i had froma friend. i told the guy a price with out seeing the car, figuring my buddy had seen it and thought it was ok. customer gets here and i open the door, the drives seat was missing about 2/3rds the leather on the seat bottom. he says you think you can make it look better by conditioning it?? i was like yeah sure, i had to fight off the laughter. but he was totally serious. i politly told him i couldnt help with that seat but the others and the rest of the interior were no problem.
 
I have turned down jobs before. If I think it is not worth the trouble, then I will turn it down. I would rather lose a sale than put up with it and the difficult client. The time and stress is not worth it to me.
 
RZJZA80 said:
Do you ever turn down a job because the car is a hooptie or you just don't like the car? I was always curious about this from the pro's.
Click to expand...



For those reasons, no. It comes down to dollars and cents.



I've turned down jobs for unreal expectations.
 
I overquote for minivans and vehicles I know are not well taken care of.



Minivans as a general rule are DIRTY inside, and need at least 3 hours of cleaning inside. Add that to the 4 hours you're polishing outside and you'd need to charge minimum $250 for a minivan... And most minivan owners are looking for the $125 special.



Charging $250 minimum for ANY minivan is a good rule of thumb to A) Avoid cheap people, and B) At least get paid enough to put the effort in.
 
I'll turn down a job if the detailing won't benefit the client, for example if the paint has cc failure.



I've never turnd down a car just based on what it was, though.
 
I have a dilemma. I made a mistake to not tell my local dealer to not wash my car. They washed my car and did bad job drying it. It left a lot of water stains with maybe what it seems soap or whatever they use to wash cars. So when I got home I was able to wash the car myself and removed all of the water stains (residue) I have a film (clear bra) on the hood of my car and bumper. I can’t seem to remove any water stains.

I was told not use any abrasive or hard-compound waxes and/or polishes.



Can anyone help?
 
Great post guys. I had one client ask me if I could remove the dent when I did the scratch. People are #$&@%&$* to what they know nothing about. I want to answer the phone, Hello this is David Copperfeild Detailing !
 
You must log in or register to reply here.
Back
Top