Fed Ex Problem Has this happen to anyone else

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ernman

Member
I made a purchase last tuesday at autogeek and it shipped fedex, I was suppose to have it Friday, then Monday, then Tuesday. When I checked it today it said it was headed back to Autogeek. I called Fedex and the said the package was damaged and they are returning it to the sender.
 
I have more issues with fedex. Not delivering, saying they tried when they didnt, losing, damaging etc

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I had fed-ex deliver a $800 coil spring compressor to the wrong address. Of course fed-ex said it was delivered to my address. I don`t know who got it, but they got a big present and weren`t honest enough to say anything. Too many people who show up for a paycheck, but don`t care about what they do.
 
Trust me it’s better if it was returned. I got a bottle of T1 that leaked but was not evident t from the outside. It made a huge mess in the kitchen - oops.
 
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LOL, that was good...wasn`t Amazon doing something where they were putting packages in the trunk of your car?

But seriously, the post office has improved a lot in what, the last decade I guess. FedEx never really was the same after UPS invaded the overnight market 30 years ago, but I personally get good service from them (there seem to be some regional differences that have been noted here before, between UPS and FedEx). Gallon containers are always a problem, I kind of think it`s dependent on the shipper, some of them just seem to do a better job packing them than others. ADS, back in the day when they sold liquids, always did a phenomenal job packing their stuff.
 
This happens every so often, it`s inevitable. Those packages are moving very fast through the system and sometimes stuff just happens. Most of it is automated, but you still have persons unloading and stacking it in the trucks. My advice is to use better packing and better tape. Normally if something is broken open it gets taped on the line, or if it`s bad enough it is sent to get repacked. They really try to get you your stuff. If something is leaking, well, then it does get sent back if it can. That`s about all the info I can say, but it happens with UPS, FedEx, etc. USPS uses FedEx and UPS to do most of their work BTW.

EDIT: Most of the problems come from poorly packed and taped items, not the system.
 
dcjredline said:
Wanna know why UPS > FedEx???


Teamster pride compared to independent contractors.
At least thats how I see it.
Click to expand...

FedEx is independent contractors? I dunno, I see it a little differently, but I agree the UPS workforce seems more motivated...but of course UPS is employee-owned, and the union gets them great wages and benefits...I talked to one driver who quit a civil service job to work for UPS (which may be more of a comment on how civil service jobs have been eroded). On the other hand, as I mentioned earlier, when FedEx`s "monopoly" was broken thirty years ago (when UPS decided to enter the overnight market and compete directly with FedEx), their non-union workforce has been demoralized. In my view they went from "The Golden Package" with the golden work force, to a company that everyone seems to hate to work for. The Flying Tigers acquisition was no help with that either.

Oh, and it`s possible things have changed, but there is a huge difference between UPS and FedEx when you call with a problem...UPS you talk to someone local who actually cares, and FedEx you get a call center where no one cares.
 
I have had this happen a few times. It was shipped back to the original shipper and I was sent a new package within a few days. You should eventually get a new package. As someone else said, probably due to damage or something leaking . My wife ordered epsom salts and it must have burst open. It got sent back and I got a mail notice saying that it leaked, was checked for Hazmat and a new package will be sent shortly.
 
I had one box from AG that made it to the delivery truck 4 times and the driver would send it back because of leakage.
I knew the driver and he would inform me of the problem.
Was it leaking the entire trip and no one cared or did it something happen between Nashville and Knoxville?
I think it was the latter because of mishandling or at least I hope so.
By the way my friend left FedEx to drive a big rig.
 
Some years ago,(20 or so),I had a Lincoln 3-ton floor jack delivered. The only packaging that was left on it was a piece of torn cardboard with the label on it, held on by the yellow nylon strapping tape.

Aside from a few minor scratches, no damage and it functioned fine. At least they didn`t lose the handle.

I admit,I did get a chuckle out of it.

I still have the jack. Still works perfectly.
 
Setec Astronomy said:
Oh, and it`s possible things have changed, but there is a huge difference between UPS and FedEx when you call with a problem...UPS you talk to someone local who actually cares, and FedEx you get a call center where no one cares.
Click to expand...

...they actually DO care. FedEx is really focused on customer service. The easiest way is to find out the building you`re getting stuff shipped from, yea a little tricky to track down, but it yields better results.

Setec Astronomy said:
You guys are going to have to explain about the independent contractor part, apparently I`m not up to date.
Click to expand...

FedEx uses contractors for delivery, however they`re supposed to adhere to strict guidelines.
 
Nizmo said:
...they actually DO care. FedEx is really focused on customer service. The easiest way is to find out the building you`re getting stuff shipped from, yea a little tricky to track down, but it yields better results.
Click to expand...

I mean no offense particularly because I know that I may be saying something about a member’s employer. I know within any company there are employees that “get it” and put themself in a customers shoes and those who don’t give a plugged nickel, it’s simply 8 to 5 (or whatever shift) on any given day. That said, I sincerely believe that successes and failures are often based regionally or even locally. For me personally, I have consistently had more issues with FedEx than other carriers. Yes, even more than with USPS. USPS is the worst when it comes to “after the fact” tracking down a problem but for me USPS has less problems actually getting a package to me in good condition than FedEx. For me, UPS is usually top notch.

Given a choice of carriers, I never select FedEx even when they cost less. I have on more than one occasion chosen to purchase products from different suppliers because of who they choose as their primary shipper. The shipper that has simply amazed me has been DHL. I don’t get a lot of packages from them but the ones I do get are usually from outside the U.S. My experience with them has been overwhelmingly positive, their packages arrive as scheduled and in good order. That’s the shipper I would least expect this kind of service from.

There is one company in China that I have purchased everything from foam cannons to pad washing bucket systems. I get products from them in a week almost every time I have ordered, sometimes quicker. Lots of times I’m 10 days out just getting a package from Florida to Utah with FedEx. There is a lot to be said about a company that’s on top of it but once they ship it’s out of their hands. I believe that the Chinese companies don’t consider a weekend a weekend, so it’s actual days and a work week isn’t the same consideration as it is with U.S. companies. Products simply show up quicker. When I’ve done business with them DHL has been excellent.
 
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