Do you offer windshield repair?

Danase said:
Just wondering how many offer this service?
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I offer this service along with PDR and wheel curb damage repair though I sub it all out. If I could find someone reliable to do interior repair i'd offer that too. All are great value adding services that compliment detailing well.
 
No, but I probably should.



Michael-how do you sell this service? Do you do it through insurance like windshield replacement or get payment when the repair is done?
 
I don't offer it. Altho, like Scottwax, I probably should.



I sub 50% of my touchup, all of my PDR, and all of my Vinyl/leather repair.



Need to find a w/s tech...



Jim
 
I'd definitely reccomend a waiver if you're getting into doing repairs. I work at an auto glass shop, and I make every customer sign one before I drill their glass. You have to drill the windshield to properly repair it, and it CAN crack. The *good* repair kits (the ones that actually work) aren't cheap nor is the resin (and dont forget about proper drill bits either). I'm not saying it's a bad idea, but definitely do some research.



We get $50 a pop for them in the Atlanta area here. Insurance companies are usually willing to pay between $35-50 depending upon which company. If I were doing it as an add on service, I dont think I would mess with getting set up with the insurance companies...They are getting harder and harder to deal with these days. Trust me.



Danase,



Are you looking at selling repair kits/resin?
 
Way2SSlow said:
I'd definitely reccomend a waiver if you're getting into doing repairs. I work at an auto glass shop, and I make every customer sign one before I drill their glass. You have to drill the windshield to properly repair it, and it CAN crack. The *good* repair kits (the ones that actually work) aren't cheap nor is the resin (and dont forget about proper drill bits either). I'm not saying it's a bad idea, but definitely do some research.



We get $50 a pop for them in the Atlanta area here. Insurance companies are usually willing to pay between $35-50 depending upon which company. If I were doing it as an add on service, I dont think I would mess with getting set up with the insurance companies...They are getting harder and harder to deal with these days. Trust me.



Danase,



Are you looking at selling repair kits/resin?
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What brand of kit do you recommend and what brand should one stay away from?



Thanks
 
We have a couple different kits at the shop. Normally we use the Delta Bridge that we have. We have the B300. We have another kit at the other store that was way more money, but I cant remember what brand. I think this Delta works fine.



Windshield Repair Bridges



As for the drill bits, we get them from our supplier (the same one that we buy our glass from.



Glass Technologies has a wicked kit that is all electronic, but I think it's like $3000+.
 
Way2SSlow said:
We have a couple different kits at the shop. Normally we use the Delta Bridge that we have. We have the B300. We have another kit at the other store that was way more money, but I cant remember what brand. I think this Delta works fine.



Windshield Repair Bridges



As for the drill bits, we get them from our supplier (the same one that we buy our glass from.



Glass Technologies has a wicked kit that is all electronic, but I think it's like $3000+.
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Thanks for the information!
 
Scottwax said:
Michael-how do you sell this service? Do you do it through insurance like windshield replacement or get payment when the repair is done?
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I get payment when the repair is done. I haven't had a need to look at going through an ins. company because of the low cost of the repair.
 
MichaelM said:
I get payment when the repair is done. I haven't had a need to look at going through an ins. company because of the low cost of the repair.
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:cool: I hate dealing with insurance (overspray claims). Getting paid 4-6 months after doing the work sucks, especially since I don't like doing overspray removal anyway. Payment when services rendered now. No exceptions.
 
Never thought it was a good idea to mix auto repairs with automobile detailing.



Most successful detailing businesses usually find out that it is much better to just focus on doing one thing right and not pretending to be all things to all people.
 
mirrorfinishman said:
Most successful detailing businesses usually find out that it is much better to just focus on doing one thing right and not pretending to be all things to all people.
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Seriously?



Take the word "detailing" out of that comment and look at it from a business prospective. Are gas stations that have convience stores inside them hurting themselves? How about hotels with restaurants in them or car dealerships that have service departments attached or supermarkets with pharmacies, the list goes on and on. These are all complimentary businesses that make sense being packaged together, not nearly a new concept.



This is about giving the customer what they want. The reason we offer these services is because customers have asked for it. Also, if you didn't notice, it seems like most if not all of us, do not do the work ourselves. We sub it out to people who specialize in the work, allowing us to focus on being good detailers.
 
MichaelM said:
Seriously?



Take the word "detailing" out of that comment and look at it from a business prospective. Are gas stations that have convience stores inside them hurting themselves? How about hotels with restaurants in them or car dealerships that have service departments attached or supermarkets with pharmacies, the list goes on and on. These are all complimentary businesses that make sense being packaged together, not nearly a new concept.



This is about giving the customer what they want. The reason we offer these services is because customers have asked for it. Also, if you didn't notice, it seems like most if not all of us, do not do the work ourselves. We sub it out to people who specialize in the work, allowing us to focus on being good detailers.
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I agree. The more you can offer the customer the better in my opinion. If I can offer detailing, windshield repair, and PDR I would do much better numbers wise. Through in an oil change or something and better yet. Sub contracting a professional to do those services so you don't have to learn them even better in my eyes. If I only sold one product line I probably would of went under a year or two ago. Just because you offer a bunch of services doesn't mean you only do each service half a$$ed. Take pride in everything you do and you won't have problems.



:waxing:
 
mirrorfinishman said:
Never thought it was a good idea to mix auto repairs with automobile detailing.



Most successful detailing businesses usually find out that it is much better to just focus on doing one thing right and not pretending to be all things to all people.
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Windshield repair is relatively easy and is a quick fix. Why not spend another 10-15 minutes on a detail and make another $35 or so? You are the one preaching about taking care of our customer's needs. A related add on service should be a no-brainer.



You'd have a point with something like PDR because it takes quite a while to learn to do properly and those of us with year-round detailing weather don't really have the time to excel at PDR, but detailers up north could have 3-4 months of good practice time to be ready for spring.
 
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