Did I Shoot Myself in the Foot?

Is training a dealer's detailer a good idea?

  • Brenton is a genius

    Votes: 12 54.5%
  • Brenton is an idiot

    Votes: 0 0.0%
  • I'm waiting for the exit polls

    Votes: 10 45.5%

  • Total voters
    22

Brenton

aka PEI Detail
I have a shop in PEI, and have been working at getting dealers as clients for paint renewal and reconditioning--they just laugh when I suggest they pay me $25/hr to detail the inside of a car. Most dealers pay $7-$9/hr for their detailer, and do a glaze on their cars in the parking lot. There are two dealers in town with career detailers, and one other with a whole shop.

But I have gained some as clients on the dark coloured cars that look bad, and will gain more this spring (dealers still aren't even washing their cars!). It is a hack industry here, a depressed economy, and every $ counts.

One of my clients is Honda. They had a good detailer for interior, but they were buying light coloured cars or cars with good finish because he didn't have the stuff. So they enlisted me for a car or two/month during non-winter. Even the big dealers only move 20-30 used cars/month here.

Well, their detailer got promoted to parts and hasn't looked back. The new guy works like a horse, but hasn't got the "eye" for detail yet. And there is a new guy managing used cars. He calls me and says, "This is probably something I shouldn't ask, but do you have any resumes on file? I need a detailer I can pay $10/hour who can work with my detailer, manage him, do paint work, and see some customers."

"Woah," I said, "That's hard to find. If someone like that comes in my door, I'm not sharing him."

Buddy laughed, and we bantered about the general state of the universe, and detailing in particular.

I realized he was stuck. His guy had been on the job 4 mos and wasn't getting it. So I offered a solution.

"Why don't you pay me to train your detailer?" I said. "I'll train him on getting the "eye," and basic paint work. You can still send me your more difficult cases, but it'll get this guy on the go."

He was thrilled, and said up an appointment for today. I told him I'd charge $35 an hour, $10/hr more than my shop time ($5 more than paint specialty cases), and he didn't blink. Plus, the kid can help with my work when it comes in, but I don't bill unless it slows me down.

So, did I shoot myself in the foot? I figured the guy would get his detailer anyway, so not helping wouldn't do anything. I was glad the used manager with whom I've never spoken called me first, and I figure this makes a good relationship. It'll also get me some more paint work, I hope.

Or am I delusional? (well, i'm typically delusional, but in this situation, I mean)

Thanx, Brenton
 
Give it a GOOOOO!Brenton. Train this guy send him to dealer maybe get him back in the future with even aa better eye than you have. You never know till you try it. RANDAL
 
RANDAL said:
Give it a GOOOOO!Brenton. Train this guy send him to dealer maybe get him back in the future with even aa better eye than you have. You never know till you try it. RANDAL

Actually that's just what you DON'T want to happen. Train the guy and end up with him being better than you, just means he'll start taking YOUR business away from you. I think I'd stick to half-ass training if it were me. Show him how to use cleaner wax :lol:
 
BlindMan DO NOT teach GrassHopper everything you know,Someday he'll be back to beat you. :lmfao
 
GO for it, Brenton!!

I know that information is the key to gettin a job done. As an operator and truck driver it is in my best interest to impart knowledge to young employee's. It saves on equipment, cycle times times, and saftey. Often times the young buck goes to another company after the first year of work. Did that diminish my efforts. I do not think so.

Imparting knowledge is never bad. IMO, not imparting knowlege or with holding knowledge may just be.

I believe that you will reap benefits from educating this detailer.
 
Poorboy said:
hey money is money..train the guy too well and he'll never stay there anyway..:lol

I am with Steve my guess would be that when you get done training him he may stay in that postion for awhile or want to move up or out for more money then you will be back in the same boat and be able to get paid again.

Richard
 
So the guy canceled his appointment, will see him Monday, I suppose. But the used manager is stoked (he's a young guy) on the deal. I presume it will pay off.
 
I wouldnt show him too much. I would hardly even touch on paint care, but make sure to express a good wash if they ask.

Greg
 
It's a Dog eat Dog world and I have my Mike Bone underpants on.....

I'd teach him also, If we are as good as we think we are than competition should not matter, it would take him quiet a while to catch on, besides no one said he lives in the same neighborhood.
 
97F1504x4 said:
I am with Steve my guess would be that when you get done training him he may stay in that postion for awhile or want to move up or out for more money then you will be back in the same boat and be able to get paid again.

Richard

there you go..you could be training someone new every month :D
 
2005Accord said:
This could be the beginning of PEI Detail university ;)

Yeah, I'm not that good. Right now it'd be more like those computer colleges that you pay for and you're not sure if they'll be there tomorrow.:lmfao
 
You can train someone on techniques and procedures, what type of product to use where.. The thing you can't teach him is the passion to do it as good as you.. You can't teach perfectionism. I'd say teach him everything, it is your reputation, You should never do anything half assed!
 
i would share your knowledge. i have worked with close to 60 different employees in the detail bays at the dealers i have been at. only one has been at detaiing as long as i have(11+ years) most leave because it is not the "easy" car wash job they had hoped for or get promoted or just leave the car business. if you train him properly, you are taking the high road, doing the right job the best you can. if the guy leaves the dealership, that is their problem and it won't look bad on you. like Jeremiah said, you can't teach him the passion or love you have, but you can teach him method and procedure.
 
I had a shop ask me to train one of thier guys. But this place sends me a lot of work at times. If they want me to train someone to take my work they would have to pay big. I have given guys tips and so on but if I'm spending the time training I would like to be paid well for it. They didn't end up keeping the guy so we didn't do it. But a couple of thier guys want to be sent over to train but they won't do it know. They would rather I do it.

James
 
You will be raising the standard overall in your area. Train the guy that he should ask for more money :)

You can also work out an anti-poaching contract so that he cannot leave there and steal you customers... don't know if that can be done in a legally binding way over there, but it's common practice for us over here in England.
 
Go for it it's just one more way to branch out from your detailing business. Maybe offer some classes for car clubs next on basic and proper detaling. Having you train this guy he isn't gonig to be a pro over night. Think about how many years it took you to get where your at. I know I"ve been doing it for over ten years ans I"m still looking to become better and branch out into other areas. I'll teach anyone that is willing to learn. Then maybe I won't have to buff out so many swirled cars from dealerships.

Chubs
 
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