Call me Dumb.......

Tex Star Detail

Tex Star Detail

Formerly TexasTB
Did a detail this morning on a small SUV. Not bad shape at all. Charged $150
Up-sold a maint. package to the client. $175

Total was $325.........I wrote on the receipt, and charged $225.....

Talk about a swift kick in the....:kick:

Ah well, hope she is happy with a $100 discount.
I was looking at another receipt when I was writing up hers.
 
your dumb.... ok ok so your not... stuff happens, kinda sucks for you.

but maybe just maybe she will be so satified she will reffer you to a few people and in the end it will all work out.
 
Oh man!! Sorry to hear that, Chris. But you know, you didn't make a fuss about it and you took the loss, so I have a feeling it will come back around to you. :)
 
OK -- You asked for it...

:D YOU'RE DUMB :D

Seriously though, this is a wonderful opportunity for growth -- believe me you're not the first to make a mistake like this, and ya wont be the last -- This is one of the reasons I always write the estimate and have them sign it before I start any work (yep, I'm dumb to). You might try calling her back and explaining the error, letting her know that the maintenance package is $100 more and if she opts not to go for the added charge then admit defeat and move on (not sure what your maintenance package is, but if it's a monthly service thing, and she won't pay the extra $100 then I would refund her $75 and call this account a wash (pun intended))
 
Yeah, that's a pretty bad mistake to make. I'm sure you learned from it though. I wouldn't contact her about it. I think it would be very bad etiquette and business management to do so.
 
No, I will not contact her directly about it. I did however, email her and thank her for her business. I also told her that I made a mistake on my receipt, and she received and additional $100 discount due to my error. I then told her I will see her in 2 weeks and to have a nice weekend.

I let it pass, I am not worried about it. I did though, sorta tell her in the email about the mistake. Sort of to inform her. Maybe she will feel sorry and pay, or maybe not. Does not matter to me. Not a big deal. She was referred by a LONG time customer. They are GOOD friends, so no biggie. I see another LONG TIME customer....... Live and learn.
 
TexasTB said:
No, I will not contact her directly about it. I did however, email her and thank her for her business. I also told her that I made a mistake on my receipt, and she received and additional $100 discount due to my error. I then told her I will see her in 2 weeks and to have a nice weekend.
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I like that approach. You made her aware of your error and she is now informed of what the price should've been. If she tried to pay me the difference I would refuse to accept it saying it was my fault and she can benefit from that. Just don't tell any referred customers of the price she paid and we'll call it done. I like to express my appreciation to customers for their business and extend some "courtesies" every now and then. The concepts of profit maximazation and customer relations sometimes conflict. To extend the latter I sometimes give a little on the former. In those few instances they are always return customers and will usually speak highly of my services!
 
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