Bad Makita CS Experience

I

imported_Burlyq

New member
I am sorry to all of you that I recommended the Makita brand. I have been using these tools for a decade with very little problems if any until now. I bought a 9227 at the end of last year so one would think it's still under the year warranty? Not so. The warranty center said I would have to send the machine, 25 bucks shipping, and if the machine is under warranty they would send it back. I said, "What do you mean if."



He said, if it is a normal wear and tear item it would be under warranty. From what you've said this may not be a warranty item. Are you 'kin kiddin me? What could possibly be not under warranty when I've had the machine less than 6 months, not a mark on it. So if this genius decides it's a "normal" wear item I will have to pay to have it fixed and to ship it back, BETTER I SHOULD BY A JODAMN NEW MACHINE. And BTW, it will never be a Makita again!!!!!!!!!! Cockroaches.

A one year warranty should just be that, "If we can't make a machine that wont last for a year you shouldn't have to worry about it." Less then 6 mos and my Makita is bleeding oil through the seams and it may be my fault, lol? Never droppped, no marks, kept in the house, I treat this machine better than I treat my Dog. Whatever, Porter Cable here I come.
 
I'd call back and talk to a different rep. He obviously was having a bad day and venting on you. Having fluid spew between seams is not the fault of normal wear...it's obviously catastrophic.
 
What exactly was the problem?



I just had a similar situation with a Trek bicycle. Might as well have no warranty.



Perhaps you should consider a Dewalt, I love mine :up
 
Bill D said:
What exactly was the problem?



I just had a similar situation with a Trek bicycle. Might as well have no warranty.



Perhaps you should consider a Dewalt, I love mine :up
Click to expand...



Ditto that after ten years of trouble free use.



Mine is from the days when they were labeled Black & Decker...
 
I was using the machine for a longer period of time than usual yesterday. The swirls were horrible on this car. When I was done, I had a 'ch of a time removing the Pink, so I broke out the rotary and buffing pad. Anyhow, about half way through the pink I started smelling something burning. There was oil all over the machine, it was leaking through the seams. The warranty center says it was grease, there is no self contained oil system. I said whatever it is, it's leaking. Anyhow, I'm calling everyone, if I have too I will get the President of Makita on the phone.
 
No problem, sometimes in addition to phone calls and e mails , good old fashioned "snail mail" works well. It shows you are serious about the situation and that you took the time to bother to compose and mail it; also leaves a concrete paper trail.



Hope something positive becomes of all of this. I just hate poor customer service experiences :mad:
 
Is there not a local authorized repair center in your area? Usually they are more inclined to have things covered under warranty because they simply report it to the manufacturer as a "warranty" claim. Not to mention, talking with someone in person is always better in situations like this. What about the vendor that sold it to you?
 
A little off subject but . . .



Bill D said:
I just had a similar situation with a Trek bicycle. Might as well have no warranty.
Click to expand...



Ditto with that my man, Trek gave it to me pretty bad because I changed some components to aftermarket upgrades (downhill). I made the switch to Schwinn and Kona since then. I had to deal with Kona last summer which went above and beyond replacing the whole bike instead of just the frame, highly recommended.
 
MyToolStore.com sold it and they were cool about it, they emailed an invoice because I tossed mine. I will give another warranty center a chance, there are many, but I can't stand it when you get grief over warranty issues. Warranty is given to a customer so they have piece of mind, but when it's needed some companies try to squirm out of it. I'll take them to small claims court for the principal of the thing if I have too.



Too give an update, I called another Makita center in Sacramento and they were cool about it. The guy even made a joke when I first told him the problem, He said (jokinly), "nope you're out of warranty." Little did he know someone from another service center was seriously telling me that, lol.. Anyhow, he said it was because I had used the machine so hard and it was still new and had extra greese in the machine, it may not need to be fixed. He said use the hell out of it and if anything goes wrong send it to us and we'll fix it no questions. Makita should do some training on people who take phone calls at their service centers, if I would have talked to this guy first I wouldn't have complained publicly. Good idea uconn to call another center.
 
having worked in retail many people don't want to take a return back due to the amount of paperwork-the first guy probably was just trying to get out of work
 
Burlyq,



Unless the unit was seriously put together wrong, it's pretty much a tank.



Don't let one service rep be a representative for the entire company. Authorized service centers are the best way to get repair or information about a unit. Don't bother calling the vendor's directly.



The Makita service center here in Toronto basically agree's that it's a tank of machine but they only thing he would change in the 9227 is the gears. He feels that with just a bit more effort, the machine could have been flawless in design. That isn't to say the gears are a problem, but it's the only weak point in the unit and it's only an issue for extremely heavy use (polishing out marbel/stone for like 8-10 hours a day / everyday).



The lube thing I saw in a unit that had just been returned from a preventative maintenance check of a friend of mine that bought one from a detail shop. He had Makita check it out just to make sure.



No worries, just a bit messy for a couple of days.



Paco
 
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