Are we all spoiled by "our" sponsors??

norahcrv

norahcrv

I wish . . .
I had occasion to place an order with a “non-sponsor” vendor last week for one of our "foreign" citizens & I have to say, the experience was “unrewarding” & unsatisfactory to say the least!

When I tried to place the order, the web-page was very difficult to navigate, the order took a day longer to get here than another order placed later that day with a sponsor in the same general area. And when I unpacked the order, there was a spray head included, but no bottle to fit it. Since one item of my over $100 order was a gallon of a SPRAY detailer, I thought something might be amiss since the corner of the box had been re-taped. :confused:

I posted about it on their forum, & in spite of my post having 20+ views in 24 hours, there was no response. I tried calling them & got routed immediately to their voice mail system. So I sent them an e-mail explaining the situation & requesting a sample of one of their other highly touted products. Several hours later, I received a very curt response indicating that the head must have been included in error and informing me that if I wished to purchase a bottle to fit it, they are available on their “Accessory Page” – after much searching & scrolling on their cumbersome web-site, I found the bottles which they sell for $2.40 with no top. I can do much better than that @ my local Costco – pack of 4 (with spray heads) = $ 6.60. Oh, and the person who wished the sample, would have to contact them directly to arrange international shipping.

I have had conversations by phone or e-mail with all our other sponsors which I have always found to be far more pleasant and professional. Not to mention, their web-sites are far easier to navigate & they are always including an extra goody or two to try.

I’m sorry, I will never stray again!!!:no:

Our sponsors are the BEST!! :bigups


edit: Sorry this was long, but I had to vent :realmad:
 
Yes we are! I've recently become a big fan of fk1. Ther products and customer and technical support are top notch. Unfortunately their shipping is not. I'm used to the idea that if I place an order before 12pm, It would go out the same day. With fk1 it takes a day or two to process.

With sponsers like dwayne, it's nice because you get to talk and feel almost as if uyou're ordering from family and friends. Its great when they actually remember who you are and what was your last order.

I've only used 2 of our sponsers.

Autogeek and PAC Rock!
 
Norah, for a moment I almost thought you were going to tell us they were going to bill you for the sprayer :lol:

And yes our sponsors here are top notch, and they do spoil us.

"J"
 
Well Norah just look at it this way... a lesson learned! :) Great customer service can not be traded for a few pennies cheaper somewhere else. I always think of my time and how I value it, dont want to waste it waiting for the "next available operator" :realmad:
 
Detail City Sponsors :yourrock

I have no interest is venturing outside this 'community' (except for occassional OTC incidentals, of course) cuz their support and product quality is top notch.

Detail City Sponsors -> :box: <- Other Vendors
 
Some products we want to try/use are not carried by the sponsors on this site. Yes the sponsors on this site have demonstrated more than once to me great customer service.It's always been a pleasurable experience dealing with our sponsors.
 
I have had very nice service from the sponsors as well as two non-sponsor sites. I have had a bad experience with another non-sponsor as well. Sorry you had a bad experience Norah. :(
 
I know I'M spoiled

Placed an order with AG @ 2:49 pm, At 4:49pm i received an E-Mail and tracking NO. for shipping.. I ordered from Protect All and it took 4 days to process the order and ship the package.
 
Every Detail City sponsor has gone the extra mile for me when ordering from them.

The only time, that I have ordered from the company that you had dealings with Norah, I had what I call a little disrespect. Been there...done that...will not do it again!!

I do not expect something for nothing. What I have to come to expect is customer service for the things that I pay for. All the Detail City sponsors have provided that and a lot more.
 
The reason that you feel so comfortable dealing with our sponsor is because you interact with them on a very regular basis. When you do business with others, sometimes you only feel like a customer
It is unfotunate that our sponsors can't carry every available line.

"J"
 
The Fuzz said:
I think DC just naturally attracts good sponsors. You are all top notch in my book. :bigups
Click to expand...
Fuzz i agree with you. I also beleive DC is a great forum and this is what attracts good sponsors.When you have a great community it engourages sponsors and retailers to move into the neighborhood. Is this making sense..
 
joe.p said:
Fuzz i agree with you. I also beleive DC is a great forum and this is what attracts good sponsors.When you have a great community it engourages sponsors and retailers to move into the neighborhood. Is this making sense..
Click to expand...
Yep.

Charles
 
Also attracts shills, trolls and spammers too.

BTW, Dwayne usually turns away about 1-3 companies a week that want to advertise at Detail City. There are companies out that that want to advertise on Detail City but we are pretty booked up when it comes to sponsors. You can only have so many stickers on your race car and you can only have so many banners and sponors forums and we feel we have the perfect amount.

Remember, Detail City members are not obligated to just purchase from companies that choose to advertise here. That isn't a stipulation in the membership agreement. Yes, the advertisers love to get a great return on their advertising investment but never let it be said that advertisers dictate the conversations on Detail City outside of specific sponsored advertiser forums.

We had people try to spead misinformation in the past so I just wanted to use this as a chance to clarify once more.
 
We do have top notch sponsors :yes:
Some companies just don't get the concept of good customer service. :realmad:
 
I wonder if meguiar's the world larget Detail company has offered to advertise here ...& if so has dwayne denied them.... :eat: ?
 
I've always been impressed with our sponsors. I especially like how active they are in the community. Not many boards get this type of helpful participation from their sponsors. Most of the time they only show up when someone wants to buy something. :bigups to our sponsors!
 
One of the things I find cool about this place is the sponsors never seem to get defensive - that is, they respect our opinions even when it may go against one of their product. They're good people. :yes:
 
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