We all like bargains. I learned my lesson (in general) when I bought my BMW. I went to dealer X over Y to save 800 bucks. Well, the service has been terrible, the ordering process, updating of information and and delivery was painful, They tried to rip me off on accessories and over inflate installation time for items by more than 400%, and they even washed my car and swirled it up after I told them not too. Granted that MF towels or detailing products in general dont cost thousands of dollars, sometimes we have to look at the whole picture. I have had some frustrating experiences in the past ordering stuff on the net. I got burned before on some items, either not shipping, taking 6 weeks to arrive, or getting stuck with a product I didn't want in the first place with no return policy. Anyhow, I once questioned the pricing of some products that CMA carried, and DAVID B responded back to me. After dealing directly with them I must say he is right on the money. Something to definately consider when buying ANY products, especially over the internet.
Here is a portion of his post back to me..........
"......In any industry, when the profit margin drops below a reasonable level, there is only one place to make up the difference: Customer Service. I tried to buy from Automotive Supermart two years ago and had a terrible experience. They refused to deliver my order because they said the pricing was wrong.
As a national distributor for more than a dozen product lines, CMA cannot discount those products. This would be direct competion to their retailers. Instead, they give us the best possible service. I've never had a complaint from anyone buying from CMA that was not immediately resolved, without hesitation. They take our calls 7 days a week at any time of day. The service is beyond excellent. I get plenty of complaints about retailers and other manufacturers from people who ask for help or just want us to know. ......"
Anyhow, I hope everyone will consider the "big picture" when making future purchases on the net. Sometimes it is worth an extra few bucks to do without the hassles.