3D - Great customer service!!!

Z

zaxjax

New member
I just wanted to thank Francis that works in 3D customer service/sales for going above and beyond. I placed my order for HD UNO with the free HD Poxy the other day and my shipment arrived today. I opened the box, very well package and it was wrong. I got UNO and Metal but no Poxy. My confirmation was correct so I called 3D and spoke with Francis. She hooked me up and is sending the Poxy and I told her I would send back the Metal. She declined my offer and said to keep it and try it! Thanks for great service and being so nice on the phone!!





I will order more!
 
The metal polish is quite good, I've found that on chrome tips, the best follow up is a clean scott shop towel (blue one).
 
They screwed my order up last week as well and left out 2 of my 5 products. I called and they are supposed to be sending a bottle of the HD Total concentrate they left out and a bottle of the 3D waterless car wash, but so far I haven't received the email they said I would receive.
 
I found thier customer service to be excellent too. I tried on line to order the special and couldn't get it to go through. I called and they took care of me so well I ordered some other products as well.
 
I ordered Poxy/Uno it arrived little over a week ago and yesterday I had a message on my phone about my order I will call today and find out what it is about. 3D has a few products I hope to try out soon
 
They screwed up my order last week to. The day it was suppose to arrive at my house UPS said nobody answered my door. The next day it was returned to sender by UPS. Anyways i called ups and they said sender called to have it returned so i called 3D. They said they didnt know why and sent out another package 3 day air. Said i would get it monday and i got it the friday before for the weekend. So it only took an extra 2 days to make it right on there behalf. Customer service was very nice and made things right. Ill order again.
 
Jarreds said:
Beane they said i would get an email to and i never did, but the package showed up earlier then said it would.
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I talked with Francis on Friday when the order arrived, and she was very helpful in trying to fix my order, but I was still a little aggravated that on a 5 line order, 2 of the lines were missing when they were showing shipped on the invoice. This is promising to hear, so I will wait a few more days before I try to call again. Thanks!
 
Beane71884 said:
I talked with Francis on Friday when the order arrived, and she was very helpful in trying to fix my order, but I was still a little aggravated that on a 5 line order, 2 of the lines were missing when they were showing shipped on the invoice. This is promising to hear, so I will wait a few more days before I try to call again. Thanks!
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All companies make mistakes, things happen! It's how they handle them that separates them form other companies



So far I am impressed with them
 
Beane71884 said:
They screwed my order up last week as well and left out 2 of my 5 products. I called and they are supposed to be sending a bottle of the HD Total concentrate they left out and a bottle of the 3D waterless car wash, but so far I haven't received the email they said I would receive.
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zaxjax said:
All companies make mistakes, things happen! It's how they handle them that separates them form other companies



So far I am impressed with them
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I ordered 3x of the 32oz uno and poxy special, international shipping (and got nailed with $22 duty). and it only had two of the bottles. :( Luckily when I contacted Francis she let me know they would ship the other 4; just waiting on them to arrive. I just hope I don't get smoked for $50 more in duty.



I can't help but think a slightly upgraded online ordering system would help them sort orders better. I found it super clunky. I am sure Francis is pulling her hair out with all these messed up orders. I felt bad calling!
 
I just received my missing items, HD Total concentrate and 3D waterless car wash, and they threw in an extra bottle of the Total concentrate which was nice. I agree that the customer service (Francis in particular) is doing well, but I question the ordering/shipping process of this company. Considering the amount of people just in this forum that had to utilize customer service as a result of missing/wrong products, I wonder how much this company is losing because they have to reship so many orders due to error.
 
Picus said:
Agreed. I got my shipping info today, so I am confident everything will arrive. It must be busy times in the CS department though!
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I got my shipment of POXY is three days after I called about the mix-up!



I am impressed
 
Mine was perfect, even got the Poxy like I was hoping but thought I wouldn't get!



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